C3Centricity
APRIL 23, 2024
As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove our marketing ROI or risk budget cuts! While B2B companies have a slightly lower ROI, they benefit from the long-term value of relationship building and lead nurturing through email.
InMoment XI
JULY 4, 2022
2022 is being branded as “ The Year of the Squeeze. And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. 4 Keys to an ROI-Focused CX Program. C-Suite Buy-In Design with the End in Mind Holistic View Don’t Stop. #1:
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InMoment XI
APRIL 18, 2023
The Customer Show launched in 2022, and the premise behind the event is to bring together everyone playing an active—or even a passive—role in the customer journey. Forrester predicted that 1 in 5 CX programs would disappear soon—mostly due to a lack of ability to demonstrate impact and prove ROI of their CX projects.
kommunicate
SEPTEMBER 7, 2022
Last Updated on September 7, 2022 If you’re like most marketers, you’re always looking for ways to improve your return on investment. And if you’re thinking about adding a chatbot to your website, you’ll be happy to know that chatbots can deliver some serious ROI. But before calculating your chatbot ROI, you need to understand [.].
Speaker: Gary Davis, SmartAction CEO
The potential ROI when conversational automation is done right. April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent.
Stella Connect
DECEMBER 9, 2021
Why Memory is the #1 Way to Drive Customer Service ROI in 2022. The post Guest Post: The #1 Way to Drive Customer Service ROI in 2022 appeared first on Stella Connect. Therefore, training your team on guiding customer memories is essential.
InMoment XI
MAY 3, 2022
In our 2022 Experience Trends Report we discovered that Gen Z customers and employees in the U.S. Tip #3: Remember, CX Data Is for Proving ROI. Executives in insurance companies have a specific language they speak—and communicating with them effectively is the best way you can prove Return on Investment (ROI).
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI by: Showcasing how to create a symbiotic relationship between virtual agent and human agent. March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determining which calls are best for automation.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. Creating a digital first experience, complemented by in-person engagements where needed, is the name of the game for financial institutions in 2022. Suggestions and ideas for 2022. The problem?
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