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Top Contact Center Challenges In 2022

Omnicus

As private and public sectors alike push through the uncertainties and optimize operations for 2022 and beyond, take note of these contact center industry trends and incorporate them as permanent aspects of your contact center technology strategy for both the customer experience and the customer contact experience.

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Converse 2022

Uniphore

Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. At Uniphore Converse 2022 you will: Hear from leading industry analysts and speakers around the future of CX. Register Now.

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3 Customer Experience Ideas for 2022

Experience Investigators by 360Connext

And 2022 looks like it will be another twelve months of uncertainty. There were more air rage incidents this year than in any year since the airline industry started recording these types of situations, for example. Make 2022 the year you close the loop. 2022 will bring its own set of surprises.

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ContactBabel Report: The 2022 U.S. Contact Center Decision-Makers’ Guide

Playvox

As contact centers around the world grapple with the realities of hybrid work , the Great Resignation, heightened customer expectations, and supply chain woes, many are turning to industry research and data that can provide guidance, perspective, and clarity to help them maintain and grow their CSAT and NPS scores.

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT They attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. But scripts have had a variety of issues. Agent assist technologies can support the agent.

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3 Employee and Customer Experience Trends for Banks, Wealth Advisors, and Credit Unions in 2022

InMoment XI

InMoment recently dove into the financial services industry’s 2022 outlook—and there’s a lot to unpack. One of the first questions we asked customers and employees was, “what experiences are you looking forward to in the following industries [in 2022]?”. Check it out below!

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The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

BlueOcean

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. The challenging part of business continuity in the contact center is just how many variables there are.