Remove 2022 Remove Contact Center Remove Customer Care Remove Industry
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The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

BlueOcean

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty.

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Flat Customer Care Budget? Outsourcing May Be the Answer

BlueOcean

Today we look at how this last consideration applies to the way companies are investing in customer care. We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers. What’s the Outlook for Contact Center Budgets? Why the sudden shift?

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AI and Customer Care: The Future is Here

BlueOcean

Instead, in addition to self-serve customer service , the majority of interactions will be driven by AI technology. Forget AI being the future of the contact center. AI is the now of the contact center. What Does AI Customer Service Look Like? How Will AI Impact Customer Experience?

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Work-from-Anywhere (WFA) Is the New Reality; Investing in PCI Compliance in Your Contact-Center Is the Smartest Move of 2023

Interactions

Over the last three years, Covid has transformed the contact-center industry into a work-from-anywhere (WFA) world. Millions of agents now work outside the traditional walls of a care center. . There’s nothing like this solution in the industry. . agents handling PCI (Payment Card Industry) data. .

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5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for

NobelBiz

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. This is done to increase customer satisfaction and improve customer service.

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5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for

NobelBiz

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. This is done to increase customer satisfaction and improve customer service.

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5 Ways Contact Center Managers Are Adapting to Remote Work

Playvox

Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. Our survey uncovered five ways contact center managers are adapting to remote work. That’s a dangerous disconnect. Leanne Y.,