NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

TechSee

NOVEMBER 27, 2018

Augmented Reality (AR) – the ability to overlay and share physical objects, spaces and images on mobile devices – is revolutionizing the customer experience across multiple industries. This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Contact Centers.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

NobelBiz

MAY 22, 2023

According to Aberdeen Group , 90% of contact centers that switched to the cloud did so for financial flexibility. billion by 2030, with a remarkable CAGR of 18% from 2022 to 2030. That is why our telephony solution NobelBiz Voice Carrier is: Made specifically for the demands of the contact center sector.

System 52

System Contact Center Call Center Communication 52

Magellan Solutions

APRIL 8, 2021

The Philippines is one of the top BPO centers in the world. It is home to many great companies that have been in the industry for a long time. Industry experts predict that by 2022, Filipino BPO services will cover 15% of the outsourcing market. Plus, the industry expected growth is 9% in the next five years.

Data 52

Data Call Center Industry Training 52

TechSee

DECEMBER 27, 2018

With the number of mobile augmented reality users expected to reach nearly two billion by 2022 , forward-thinking companies are harnessing this powerful technology to enhance the initial customer engagement with their products, during purchase, onboarding, setup, troubleshooting or regular maintenance.

Retail 84

Retail Chatbots Consumers Video 84