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The State of the Shopping Apps Report for 2022

Lumoa

According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. Mobile consumers prefer shopping for beauty and grocery products. Non-app related variables that impact customer experience.

Report 208
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The Top 3 Customer Service Trends to Expect in 2022

Comm100

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Trends 221
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The Top 3 Customer Service Trends to Expect in 2022

Comm100

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Trends 163
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5 Winning Customer Service Improvement Strategies For 2022

Comm100

Does your customer service team have big plans for 2022? In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . However, simply offering these channels isn’t enough to provide outstanding CX – they must all be connected.

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Why Your 2022 Human Resources Plan Needs to Include Mental Health

COPC

The care needed when it comes to mental health in the workplace most often falls onto the backs of management and Human Resources (HR) divisions. As HR divisions finalize their goals and objectives for 2022, it is important to be aware of the mental health crisis that is occurring and ensure employees feel supported.

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Customers Want Personalized Experiences AND Privacy. Can They Have Both?

Experience Investigators by 360Connext

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. Yet, streamlining and connecting consumer identities must be weighed against the risks of using that data.

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Customers Want Personalized Experiences AND Privacy. Can They Have Both?

Experience Investigators by 360Connext

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. Yet, streamlining and connecting consumer identities must be weighed against the risks of using that data.