InMoment XI
AUGUST 3, 2022
The causes and effects of employee churn are complicated, but the bottom line for brands and organizations the world over is simple: employee expectations have changed, and workplace cultures’ view of the employee experience must change as well. The Rundown on Employee Experience. That advice sounds obvious enough, right?
InMoment XI
FEBRUARY 3, 2022
So what feedback collection methods should you be using if you want to gauge the Gen Z customer experience? Thinking of adapting your approach to customer experience surveys, and customer feedback in general? How are you collecting feedback from them to understand how they perceive your brand? How are you connecting with them?
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SurveySparrow
DECEMBER 6, 2021
In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. Decoding Future HR 2021. In this virtual conference, the cultural and economic impact of Covid-19 and the importance of transitioning to a hybrid workplace will be discussed. WorkVision 2021.
CX Centric
FEBRUARY 11, 2021
Speaking to many business leaders especially in my part of the world, I am always keen to find out the overall culture that they set out to create. Today, I propose a culture of ‘customer-centricity’ where employees are encouraged to continuously learn about their customers, and are given the space to innovate to offer better experiences.
ShepHyken
JUNE 7, 2021
The Secret Ingredients of a CX-Led Company Culture by Steven van Belleghem. Context is everything, and the culture within a company and the day-to-day experience of employees have a huge influence on the kind of experience that is delivered to the final customer. Here, he shares an article focused on culture.
Experience Investigators by 360Connext
JUNE 13, 2023
However, embedding a customer-centric culture can be challenging when CX is isolated from other departments. I’ve seen CX teams that are solely responsible for creating and deploying customer feedback mechanisms. The advantage is that this promotes a customer-centric culture across the entire organization.
GlowTouch
OCTOBER 20, 2021
During June 2021, Louisville GlowTouch employees participated in the Top Workplaces survey process. The employee survey responses gave us great insight regarding our culture, leadership, and employee satisfaction. Congratulations to all the Louisville 2021 Top Workplaces! GlowTouch entered in the small business category.
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