Top 5 Customer Experience Predictions For 2021
Kustomer
NOVEMBER 4, 2020
Brands must stay on top of CX trends. Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Here are some examples of how businesses use AI to streamline CX: Automated answering service for sorting and routing support.
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