Uniphore

JUNE 16, 2021

How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021? There’s a Better Way to Develop High-Performing Contact Center Agents In 2021. Did you know?

Contact Center 204

Contact Center Training Call Center How To 204

Comm100

JANUARY 21, 2021

If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software. As we mentioned earlier in this blog, understanding what your customers pain points are is job #1. Pre- and post-chat surveys. Get Comm100 Free.

Video 246

Video Social Media Software Knowledge Base 246

kommunicate

SEPTEMBER 19, 2021

The post Best Chatbot Development Frameworks & Platforms [2021] appeared first on Kommunicate Blog. A chatbot is a software application deployed to a website or an application. A chatbot can engage in a [.].

Chatbots 105

Chatbots Software System Engagement 105

SurveySparrow

JANUARY 9, 2021

Wondering how to create a food blog in 2020, but have absolutely no idea on how to start one? And starting a blog on food can be the best passive income stream that you want to choose. Or with a little bit of more effort and hard work, you can even take it a notch higher and know how to start a food blog and make money.

How To 52

How To Entertainment Travel Survey 52

Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Remember, you heard it here first.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

kommunicate

DECEMBER 8, 2021

The post Here’s What’s New from November 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. Just head over to Settings > Conversation > Chat Transcript and setup your email Chat Widget Similar to the hide-post CTA setting, [.].

Tools 98

Tools Customers 98

ShepHyken

JUNE 28, 2021

Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021. 25 Customer Experience Blogs to Add to Your Weekly Reading List by Jessica Wise. Here are 25 customer experience blogs to add to your weekly reading list.

Customer Service 142

Customer Service Government Customer Service Training Loyalty 142

kommunicate

SEPTEMBER 27, 2021

The post NLP Chatbot – All You Need to Know in 2021 appeared first on Kommunicate Blog. Customization and personalized experiences are at their peak, and brands are competing with each other for consumer attention. In addition, the existence of multiple channels has enabled countless touchpoints where [.].

Chatbots 98

Chatbots Touchpoint Consumers Brands 98

kommunicate

AUGUST 3, 2021

The post Here’s What’s New from July 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. KOMPOSE BOT BUILDER Drag & Change order We’ve added an ability to drag and change the order of the chatbot replies in an intent. Go to Dashboard >> Bot Integration >> Select the bot >> Configure bot’s [.].

Chatbots 98

Chatbots Tools Customers 98

kommunicate

JULY 27, 2021

The post Conversational AI: A Complete Guide for Business in 2021 appeared first on Kommunicate Blog. It was simply too complex for the Bot to decipher. The customer support executive, however, could easily understand our intent [.].

Chatbots 98

Chatbots Connections Customers 98

ShepHyken

NOVEMBER 27, 2020

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients. Read Shep’s latest Forbes article: Ten Business Predictions for 2021. Seek input from your employees.

Customer Experience 154

Customer Experience How To Wait Times Customers 154

ShepHyken

JANUARY 18, 2021

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. The author points out the mistake many companies make.

Self Service 126

Self Service Customer Service Customer Journeys B2B 126

Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. We are honored to be named to G2’s prestigious Top 50 Software list for 2021,” said Guy Nirpaz, CEO and Founder of Totango. Totango, Inc.,

Software 96

Software Company Analytics Customer Journeys 96

Comm100

MAY 25, 2022

Contact center automation avoids the issue described by the New York Times as “ A Nation on Hold ” back in 2021. The post Guest blog: The Future of Customer Service: Changes & Challenges in 2022 appeared first on Comm100. Again, automation plays a key role in enabling a better customer experience.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

kommunicate

MAY 6, 2021

The post Here’s What’s New from April 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. CHAT WIDGET & DASHBOARD Delete tags We’ve added an option to delete the tags that you & your team created. Settings >> [.].

Customers 98

Customers 98

SaleMove

DECEMBER 28, 2021

We look back on the top articles of 2021 and how Digital Customer Service has reshaped the customer experience and improved service delivery. The post 2021: Prioritizing Customer and Rep Experience appeared first on Glia Blog | Digital Customer Service Explained.

Customer Experience 58

Customer Experience Customers Customer Service Chatbots 58

kommunicate

JULY 5, 2021

The post Here’s What’s New from June 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. Chat widget & Dashboard Manage tags Now you can edit and rename tags that you have already added to the dashboard. Click on Manage tags in User [.].

Management 93

Management 93

SaleMove

DECEMBER 28, 2021

We look back on the top articles of 2021 and how Digital Customer Service has reshaped the customer experience and improved service delivery. The post 2021: Prioritizing Customer and Rep Experience appeared first on Glia Blog | Digital Customer Service Explained.

Customer Experience 52

Customer Experience Customers Customer Service Chatbots 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Bookmark this list and get through it bit by bit. Launching Customer Success.

Resources 111

Resources Customer Success eBook Multi-Channel 111

Eptica

JANUARY 15, 2021

Date: Friday, January 15, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to get your contact centre fit for 2021. Published on: January 15, 2021. Our latest blog explains where you need to focus to get your customer service fit for 2021. Reviewing 2020 – our top blog posts from last year.

Trends 72

Trends Video Consumers Customer Service 72

Eptica

MAY 28, 2021

Date: Friday, May 28, 2021 Author: Pauline Ashenden - Demand Generation Manager How Housing Associations can transform customer service in 2021. Published on: May 28, 2021. How can they deliver innovative service that efficiently meets the needs of their tenants?

Customer Service 72

Customer Service Customer Satisfaction Trends Metrics 72

Eptica

FEBRUARY 12, 2021

Date: Friday, February 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Published on: February 12, 2021. 5 ways to get your contact centre fit for 2021. Read the full article now on our parent company Enghouse Interactive’s site.

Customer Satisfaction 72

Customer Satisfaction Trends Consumers Industry 72

Eptica

JANUARY 22, 2021

Date: Friday, January 22, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 areas to focus on for successful CX in 2021. Published on: January 22, 2021. Read the entire blog post – and download the Contact Babel research – on our parent company Enghouse Interactive’s site.

Video 72

Video Consumers Interaction Customer Experience 72

Eptica

DECEMBER 3, 2020

Date: Thursday, December 3, 2020 Author: Pauline Ashenden - Demand Generation Manager Contact centre predictions to watch for in 2021. Author: Pauline Ashenden - Demand Generation Manager As contact centres come to terms with the disruption caused by COVID-19, what are the trends to focus on in 2021? Published on: December 03, 2020.

Trends 72

Trends Analytics Interaction Technology 72

Lithium

MARCH 2, 2021

This month's highlights blog also marks my one year anniversary with Khoros! Keep an eye out for showcased blogs and highlights from our Titans around the community. Some blog areas are limited to Khoros customers only. Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. 3 social and digital trends to watch in 2021.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

mopinion

NOVEMBER 1, 2021

Now, as we enter the last quarter of 2021, the need and investment in customer […]. The post The State of Customer Experience (CX) 2021 appeared first on Mopinion. For brands, the crisis has brought about fundamental changes to how customers behave, resulting in what can only be described as a tectonic shift in their behaviour.

Customer Experience 85

Customer Experience Customers Brands Trends 85

Oracle

AUGUST 4, 2021

After 4 years of fun, 750+ articles, 200+ videos, and 70 cartoons, SmarterCX.com content is moving to our Oracle blogs ! But don’t worry–we’re still committed to creating great content for you, and with you, on our Oracle Customer Experience blog , Oracle Marketing blog , and Oracle Advertising blog !

Advertising 75

Advertising Customer Experience B2B Tips 75

Beyond Philosophy

JANUARY 23, 2021

In other words, there is no one thing, but many things that you should do to improve your Customer Experience in 2021. In this episode, we discuss the problem with seeking a silver-bullet solution for your Customer Experience problems, where this problem originates, and how you can avoid making that mistake in 2021. How can we help?

Customer Experience 88

Customer Experience Consulting Financial Customers 88

kommunicate

JANUARY 6, 2022

Our last product update for 2021. The post Here’s What’s New from December 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. Happy New Year! In the month of December, added some new features such as Notes, Shopify, BigCommerce, and WhatsApp read status. Also updated the existing features to improve [.].

52

52

PeopleMetrics

AUGUST 24, 2021

It's halfway through 2021 and your CX strategy needs a checkup! Discover our award-winning Customer Experience (CX) blog: [link]. CX directors and managers, get together with your team to look at your customer experience metrics and where you want to go next. Tune in for short, casual conversations Tuesday's at 2:00pm ET. ? ? ?.

Strategy 62

Strategy Customer Centricity Metrics Customer Experience Management 62

Comm100

JANUARY 10, 2021

In this blog, we’re going to run through the major features to look for when choosing your free live chat software, and why each is important. The post A 2021 Shopping Checklist for Free Live Chat appeared first on Comm100. If you are new to live chat, you might not even know what you should be looking for. Selected Content.

Knowledge Base 130

Knowledge Base Software Survey Tools 130

Integrity Solutions

JANUARY 18, 2021

But before you barrel ahead into 2021 and look for signs of returning to the “good old days,” sales leaders and their teams have a lot to learn from 2020. In fact, your success in 2021 depends on it. Research from HubSpot shows that 68% of sales leaders plan to implement a hybrid or fully remote sales model in 2021.

Sales 126

Sales Social Media Course B2B 126

PeopleMetrics

DECEMBER 17, 2020

Planning for Customer Experience (CX) in 2021. What can you do NOW to get your CX program ready for 2021. What are the key touchpoints you must measure in 2021? Discover our award-winning Customer Experience (CX) blog: [link]. How has COVID-19 changed the way we measure customer experience (CX)? Watch on YouTube. ? ? ?.

Customer Experience 62

Customer Experience Touchpoint Measurement Tips 62

ShepHyken

DECEMBER 13, 2021

In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. That’s according to reputation experience management company Reputation’s “2021 Retail Reputation Report.” brands of 2021 based on shopper sentiment. CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier.

Customer Service 77

Customer Service Social Media Call Center Retail 77

mopinion

DECEMBER 1, 2021

The post The Biggest Customer Experience (CX) Software Acquisitions in 2021 appeared first on Mopinion. In fact, Allied Market Research just released some figures on how the CX software market is performing. According to the report, ‘the […].

Software 93

Software Customer Experience Report Customers 93

NobelBiz

AUGUST 31, 2021

The post 2021 Infrastructure Bill: Contact Centers and the Broadband Revolution appeared first on NobelBiz®. This time, among some of the more traditional development projects, the bill directs a staggering $65 billion towards improving the internet infrastructure nationwide.

Contact Center 97

Contact Center Industry 97

Beyond the Arc

DECEMBER 23, 2020

The post 2021 Predictions: The road ahead for customer experience appeared first on Blog @beyondthearc.com. Businesses have had to rapidly adapt with new models, employees have adjusted to new ways of working and collaborating, and consumers have become more deeply entrenched in all things digital.

Customer Experience 64

Customer Experience Connections Consumers Customers 64