LoyaltyPlus

JANUARY 19, 2021

With 2020 now done and dusted, and harsh socio-economic lessons learnt, retailers can now turn their attention to 2021 and a new year with new opportunity to reward customers and secure market share. Linchpinseo.com also emphasises the role of gamification marketing in loyalty programmes and customer engagement strategies.

Gamification 52

Gamification Customer Centricity Airlines Loyalty 52

Currency Alliance

JUNE 16, 2020

The incredible degrees of customer engagement that have been achieved, should inspire and guide the efforts of loyalty marketers in the coming year. So the initiative offers meaningful utility to many customers. This demonstrates how relatively modest investments can help you tap into a much wider customer base.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Education Services Group

MARCH 19, 2021

Some believe tech touch should only be utilized for the long-tail of their customer base – volume accounts with lower dollar value than mid-tier or high-tier clients. All of your users need some version of your digital Customer Success experience. Prioritize dynamic engagement with all customer segments.

Customer Success 52

Customer Success Study Engagement Customer Engagement 52

Totango

JUNE 26, 2020

COVID-19’s effect on customer churn may have already begun, but there is still plenty you can do to increase customer engagement and retain the customers you have worked hard to win. and global tech markets beginning in 2020 is now at about 50 percent. COVID-19’s effect on customer churn is not written in stone.

Customer Retention 91

Customer Retention Telecommunications Communication Customer Success 91

Team HGS

AUGUST 29, 2017

A recent study by MGI Research suggests that the subscription economy could exceed $100 billion by 2020. What does this booming subscription economy mean for customer experience? This means viewing customers as individuals – understanding them based on their tastes, preferences and attributes, not simply on their past purchases.

Customer Service 52

Customer Service Retail B2B Video 52

ChurnZero

AUGUST 21, 2020

So, to reprieve our collective cry for clarity, we asked industry experts to give their best predictions on the future of Customer Success. So, without further ado, here’s what our Customer Success experts had to say: You Mon Tsang , CEO, ChurnZero. 2020 has and will continue to bring extraordinary challenges to Customer Success teams.

Customer Success 84

Customer Success Chief Customer Officer Trends Sales 84

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. 1. More Customer Success. 1. Fewer New Prospects.

Company 71

Company Strategy Tips Sales 71

ClearAction

JANUARY 20, 2020

2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. Forces on customers and business may otherwise make some turns that leave you behind. Customer experience is customers’ realities compared to their expectations. Increase response rates.

Customer Experience 120

Customer Experience Analysis Metrics Customers 120

CSM Practice

JULY 6, 2020

For these companies, any revenue lost to churn is recovered through the expansion of the customer. In this one, we are going to focus on how SaaS companies can leverage their customer base to drive more revenue through expansion during Coronavirus. 1. More Customer Success. 1. Fewer New Prospects.

Company 71

Company Strategy Tips Customer Success 71

Ecrion

MARCH 24, 2021

Why Customer Communicating Is Important | Why Eliminate Weak Communication |. 13 Ways to Improve Customer Communication in Business. As business continues to grow and adapt to the challenges of a post-2020 world, so too does the landscape of how to reach your customers effectively. To Connect with Customers.

Communication 52

Communication How To Social Media Customers 52

Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. Much of the bad has derived from a lack of belief or understanding from CEOs, who constrain budgets, and prop up short-term earnings with value that ought to flow to customers.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

Kayako

AUGUST 12, 2022

The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm. How To Provide Personalized Customer Service?

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

SmartKarrot

APRIL 24, 2020

The very first rule of business marketing often begins by stating the importance of a target audience and defining what customer base you are addressing. Statistics reveal that 81% of the customers trust their friends and family’s advice for choosing between applications. How Can Customer Segmentation in SaaS be Useful For You?

Net Promoter Score 12

Net Promoter Score Effort Score B2C B2B 12

Currency Alliance

OCTOBER 27, 2017

All of them can be adjusted, but none will have the direct impact on engagement that offering a loyalty currency the customer wants, or enabling a proprietary loyalty currency to be exchanged will have in appealing to nearly all customers (including the frequent ones). Even the startup scene is booming in Vietnam.

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

Gainsight

DECEMBER 18, 2020

percent for private SaaS companies with ARR over $5M in 2020. While the percentage may not seem substantial, these numbers are against increasing new Customer Acquisition Costs (CAC). CAC is the cost you incur by bringing in new customers, such as sales, marketing, salaries, overhead, and onboarding expenses.

Metrics 59

Metrics Net Promoter Score Touchpoint Survey 59

Ecrion

DECEMBER 10, 2020

Your loyal customers will support your company through the difficulties caused by the COVID-19 pandemic. Loyal Customers Write Strong Reviews. In 2020, reviews can make or break a business. Increased Product Sales with Devoted Customers. Discover 6 Great Customer Relationship Examples .

Loyalty 68

Loyalty Infographics Customer relationships Brands 68

ChurnZero

JANUARY 26, 2021

Through this partnership, we create customer advocates in the market who will provide references and referrals, we renew customers at higher rates, and we have the opportunity to expand revenue by selling additional products and services into our existing customer base. Customer Success Around the Web.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

ClearAction

JANUARY 20, 2020

Customer experience is customers’ realities compared to their expectations. 2) Update Your Customer Experience Management Definition. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. 10) Close the Loop with Your Customer Base.

Analysis 90

Analysis Metrics Customers Customer Experience Management 90

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. Previous to Validity, Diane was the VP, Customer Success at Panorama Education, where she was instrumental in scaling the team to handle a rapidly growing customer base.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

SurveySensum

OCTOBER 27, 2020

Being pivotal in shaping Customer Success’ best practices, she has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. This week, in the SurveySensum CX Thought Leader Series , we had an insightful discussion with her about her Customer Success Journey. About CSM Practice.

Customer Success 59

Customer Success Consulting Chief Customer Officer Customer Centricity 59

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. dynamically adjusting points earned based on margin.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

SurveySparrow

JULY 3, 2021

Investing time to create detailed buyer personas and map out your customer journeys will pay off, as customers will feel the personalization. To Do: Segment your customer base and create detailed buyer personas/customer profiles that describe your target audience. What can you do to show your brand’s human side?

Brands 59

Brands Customer Experience Customer Journeys Social Media 59

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? But make no mistake; failing in the medium-to-long term on these Loyalty Imperatives will put your customer relationships at risk and ultimately damage your brand. I heard it once, two weeks ago at a loyalty conference in London.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

Retently

FEBRUARY 27, 2019

Test onboarding approaches and monitor the customer health score based on their behavior. Whatever option you go for, make sure it is straightforward enough to be understood and encourage engagement. Provide Value-Packed Content That Keeps Customers Engaged. Customer engagement content.

Social Media 130

Social Media NPS Omni-Channel Effort Score 130

Currency Alliance

OCTOBER 29, 2019

On the cusp of 2020, 1% is almost never the right amount. At a business level, this is because they breed short-sighted reporting, drawing undue attention to the immediate transactional relationship, rather than the long-term value of a customer relationship across multiple touchpoints.

Loyalty 40

Loyalty Loyalty Programs How To Hotels 40

ChurnZero

MARCH 27, 2020

Tech-touch: Use walkthroughs to augment support for your tech- or low-touch customer base and provide valuable tips while limiting direct Customer Success and Support interactions. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT. Customer Success is about helping your customers realize value with your product.

Tips 52

Tips Self Service Effort Score Customer Success 52

Currency Alliance

FEBRUARY 10, 2020

Even if you think you’ll always be the largest supermarket, a competing loyalty program, which uses coalition loyalty to get the upper hand in capturing customer engagement, could easily shift a lot of customer affinity away from your brand. How supermarkets can profit from loyalty currencies. This is nonsense.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52