ChurnZero

JANUARY 3, 2020

Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

Report 69

Report Customer Success Net Promoter Score Chief Customer Officer 69

ChurnZero

DECEMBER 29, 2020

2020 was a real mixed bag of emotions. All I know is that if someone were to ask me if I’ll miss any aspect of 2020 (perhaps the solitude and introspection of it all), my reaction will most likely be this: So, here’s to hoping we find a few more chocolate-filled chocolates in next year’s box. Top 10 Blog Posts from 2020.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Kitewheel

JANUARY 7, 2020

This method can create some truly excellent experiences within specific departments, but the lack of a holistic vision does make it more difficult for the company to plan out and implement specific customer experience initiatives. . This might be a chief customer officer, the head of marketing, or the CIO.

Customer Experience 52

Customer Experience Chief Customer Officer Customer Journeys Customers 52

CSM Magazine

JULY 24, 2020

Fidaa Chaar, Chief Operations and Customer Officer, Societe Generale. Antreas Athanassopoulos, Chief Customer Officer, Dixons Carphone. Stephanie Waismann, Chief Customer Officer , Barclays Ventures. Carlo Nadella, Chief Customer Officer, Telecom Italia.

Chief Customer Officer 40

Chief Customer Officer Customer Service Customer Experience Conference 40

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? Chief Customer Officer Exchange. January 2020 CX Events and Conferences. National Retail Federation (NRF) 2020 Retail’s Big Show. January 12 – 14, 2020. February 2020 CX Events and Conferences.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

CSM Practice

DECEMBER 7, 2020

CSM Leader Optimizes Customer Success Strategies and Processes in collaboration with top thought leaders in its industry. Dec 1, 2020 — Today, CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy, announced the formation of its new Advisory Board. Sunnyvale, Calif.—

Chief Customer Officer 81

Chief Customer Officer Consulting Customer Success Groups 81

Customer Bliss

NOVEMBER 27, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. PriceWaterhouseCoopers says that by 2020, the demand for that one-company, omni-channel experience will be amplified by the need for near-perfect execution for our customers.

Omni-Channel 178

Omni-Channel Multi-Channel Customer Experience Chief Customer Officer 178

Kustomer

AUGUST 26, 2022

As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Their ‘quick-hit’ segments deliver customer-focused tips, tools and trends for optimizing your brand strategy through customer service. The Chief Customer Officer Human Duct Tape Show.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

Kustomer

JANUARY 29, 2020

Customer experience leaders are coming together next week in Atlanta to learn and network with peers, and understand trends and best practices in their field. It’s Chief Customer Officers, USA 2020 , and Kustomer will be there to deliver the keynote on how technology can enable omnichannel, personalized customer service.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Chief Customer Officer Omni-Channel 52

Kustomer

JANUARY 29, 2020

Customer experience leaders are coming together next week in Atlanta to learn and network with peers, and understand trends and best practices in their field. It’s Chief Customer Officers, USA 2020, and Kustomer will be there to deliver the keynote on how technology can enable omnichannel, personalized customer service.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Chief Customer Officer Omni-Channel 52

Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Success means moving the relationship beyond the sale.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

ClientSuccess

NOVEMBER 20, 2020

If you’re like most of the world, it was probably back before March of 2020 when everything changed. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Chief Customer Officers Conference – [link].

Conference 52

Conference Customer Success Chief Customer Officer Leadership 52

ChurnZero

FEBRUARY 11, 2020

Top 5 Customer Success Takeaways from Chief Customer Officers USA. Jim Bass (@JimBassCX) February 5, 2020. Leverage Tech to Connect With Customers. New term from #CCOUSA from @DavidKepron : “technempathy” value of tech is to create emotional connection with customers. Build A Culture Not a Solution.

Customer Success 52

Customer Success Chief Customer Officer eBook Culture 52

ShepHyken

FEBRUARY 12, 2021

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Firms today should focus on providing top-notch service.

Social Media 110

Social Media Chief Customer Officer Call Center Video 110

ChurnZero

DECEMBER 20, 2021

Speaker: Ryan Johansen, Director of Customer Success, AppDynamics. Watch this webinar to cover: A deep dive on 2020 SaaS retention benchmarks and the impacts the pandemic has had. Lessons learned over the last year from those within the Customer Success community. The true impact that customer health scores can have.

Chief Customer Officer 98

Chief Customer Officer B2B Leadership Customer Success 98

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The 2020 Customer Success Trends Toolkit. Everyone loves a good toolkit, especially customer success managers.

Resources 70

Resources Customer Success Chief Customer Officer Case Study 70

ChurnZero

FEBRUARY 8, 2022

This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn. ChurnZero previously made the list as being named one of the Fastest Growing Products in 2020.

Software 98

Software Chief Customer Officer Touchpoint Customer Success 98

Gainsight

MARCH 1, 2021

Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. In July 2020, Jamf debuted on the NASDAQ in a $100 million IPO. We set a vision in 2015 to empower twenty million people by 2020. Nick: Gentlemen, it’s great to see you both.

Chief Customer Officer 52

Chief Customer Officer Customer Success Metrics Meeting 52

Qualtrics

DECEMBER 17, 2019

We picked the collective mind of the resident brand experience (BX) experts at Qualtrics to find out the main trends and issues marketers and brand managers need to be aware of in 2020. With attention on the long-game, lengthy and periodic brand tracking surveys will become obsolete in 2020. A pivot to brand-led marketing.

Brands 32

Brands Chief Customer Officer Case Study Hotels 32

Talkdesk

DECEMBER 11, 2019

That is how I would describe the feeling of joining Talkdesk as chief customer officer (CCO). I am incredibly excited and humbled to join an organization that is taking the customer service software as a service (SaaS) market by storm and recognized by Gartner as a leader in CCaaS magic quadrant. He had me at “hello.”.

Chief Customer Officer 56

Chief Customer Officer Contact Center Leadership Customer Centricity 56

BlueOcean

JANUARY 9, 2018

Long gone are the days when customers almost expected to experience IVR hell and would pretty much tolerate jaw-dropping wait times. IBM reports that by 2020 – that’s just two years away – 85% of all customer service interactions will occur without a human agent. The Evolution of Self-Serve Customer Service.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Talkdesk

DECEMBER 11, 2019

That is how I would describe the feeling of joining Talkdesk as chief customer officer (CCO). I am incredibly excited and humbled to join an organization that is taking the customer service software as a service (SaaS) market by storm and recognized by Gartner as a leader in CCaaS magic quadrant. He had me at “hello.”.

Chief Customer Officer 52

Chief Customer Officer Contact Center Leadership Customer Centricity 52

Talkdesk

APRIL 3, 2020

For many, 2020 already feels like the longest and most challenging year of our lives. A FlexJobs’ survey further supports these findings by adding that 65% of workers are more productive in their home office than at a traditional workplace. At Talkdesk ®, we have fully embraced a global and remote way of working.

Tips 58

Tips Chief Customer Officer Travel How To 58

ChurnZero

NOVEMBER 15, 2019

Q&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning. . Analyzing performance for 2020 forecasting. Customer Success operations planning. Moderator: Abby Hammer, Chief Customer Officer, ChurnZero. Budgeting and getting buy-in for resources.

Customer Success 40

Customer Success How To Chief Customer Officer Sports 40

Gainsight

JULY 27, 2021

In April 2020, the unemployment rate reached 14.8% , the highest rate observed since data collection began in 1948. Headlines in 2021 have broadcasted record low unemployment , labor shortages , and record numbers of workers leaving their jobs willingly, which is not a trend we could have predicted in April 2020.

Chief Customer Officer 52

Chief Customer Officer Trends Hospitality Industry 52

Qualtrics

NOVEMBER 19, 2019

“If we don’t provide a great experience for our internal employees, there’s no way we can expect them to provide a great experience for their external customers.”. – Anahita Reilly, Chief Customer Officer of U.S. – Lenke Taylor, Chief People Officer at BuzzFeed. Find Out More.

Management 31

Management Chief Customer Officer Healthcare Banking 31

Gainsight

APRIL 21, 2022

In 2020, Forrester presented some eye-opening results in a report titled “US Tech Budget Outlooks In A COVID-19 Recession.” They stipulated that US tech spending would decline “by 5% in 2020 and slipping a further 0.1% Consequently, companies were looking for any way to control financial instability, especially the loss of customers.

Trends 52

Trends Chief Customer Officer ROI Customer Success 52

ChurnZero

DECEMBER 20, 2021

B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? Sign up today for our next upcoming thought leadership webinar titled- How to Scale Your Post-Sales Teams During Periods of Fast Growth.

Chief Customer Officer 52

Chief Customer Officer B2B Leadership Customer Success 52

ChurnZero

FEBRUARY 8, 2022

This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn. ChurnZero previously made the list as being named one of the Fastest Growing Products in 2020.

Software 52

Software Chief Customer Officer Touchpoint Customer Success 52

Eptica

AUGUST 19, 2020

Date: Wednesday, August 19, 2020 Author: Steve Nattress Why listening is key to bridging the CX gap. Published on: August 19, 2020. Author: Steve Nattress Every organisation understands the importance of customer experience to engaging consumers, differentiating against competitors and ultimately growing revenues.

Net Promoter Score 82

Net Promoter Score Customer Centricity Chief Customer Officer Culture 82

CX Journey

FEBRUARY 5, 2015

. #1 Customer Experience will become the major differentiator In the news: According to Deloitte , 82% of brands perceive customer experience as a competitive differentiator. By 2016, 89% of companies surveyed by Gartner plan to compete primarily on the basis of customer experience. And this number is only rising.

Chief Customer Officer 80

Chief Customer Officer Customer Centricity Retail Culture 80

Education Services Group

NOVEMBER 8, 2021

Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study! We began collecting our Customer Success leadership data in 2020 while the world was in the middle of the pandemic, and we’re not out of the woods yet. What you can expect from this report. Our findings support this trend as well.

Study 52

Study Leadership Customer Success Chief Customer Officer 52

Maru Group

FEBRUARY 19, 2020

The 2020 Symposium gathered members to reflect on the past decade and look to where consumer needs are heading into the next decade. The one-day symposium was held on January 27th, 2020 in San Antonio at DistribuTECH, the utility industry’s leading transmission & distribution conference.

Consumers 52

Consumers Customer Journeys Chief Customer Officer Government 52

Gainsight

DECEMBER 14, 2020

Our Chief Customer Officer, Ashvin Vaidyanathan , talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). We just started tracking this at the top of 2020.

Customer Success 52

Customer Success Customer Journeys Chief Customer Officer Guidelines 52

CSM Practice

JULY 20, 2020

As such, your customer success communication strategy needs to be implemented in a concise, relevant, clear manner. Abby Hammer, 2020). Our work is most exciting and our success is often strongest when we’re not afraid to experiment and we’re not afraid to be flexible and adaptable to the situations.”

Communication 52

Communication Customer Success Chief Customer Officer Customers 52