ChurnZero
MAY 10, 2019
Top 10 Customer Success Takeaways from TSW 2019. For those who didn’t get to attend, or for those that attended and want a recap, we compiled a list of our top ten Customer Success takeaways from TSW 2019. Karen (@PVSKC) May 7, 2019. ChurnZero (@churnzero) May 7, 2019. ChurnZero (@churnzero) May 7, 2019.
AWS Machine Learning
APRIL 4, 2023
We often analyze these data points to make better business decisions or gain competitive advantages. Solution overview Clustering is an unsupervised ML technique that groups items together based on a distance metric. A better distance metric that works directly on time series is Dynamic Time Warping (DTW). and Graff, C.
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Avaya
JANUARY 14, 2019
That management becomes much easier with targeted technology initiatives that aim to improve business metrics associated with DCX. In the research, participants cited nine specific projects that delivered positive success metrics. Developing and nurturing a sound DCX strategy should be at the top of your priority list for 2019.
Kustomer
SEPTEMBER 9, 2020
2019 feels like aeons ago at this point, and what does it really tell us if a business’ first response time increased by 30 seconds from 2019 to 2020? While there are several metrics that I could have focused on for this project, I chose to spotlight two: First Resolution Time and Average Handle Time. minutes AHT | 10.2
ShepHyken
MARCH 27, 2020
However, the way you deliver this question, as well as the metrics that quantify the response, determine the insight you’ll collect. Provide a Competitive Advantage . This sense of advocacy offers a business an extreme competitive advantage. Some customer experience surveys consist of just one question.
Hero Digital
APRIL 15, 2019
Companies have been making huge investments in technology, especially big data, analytics, and artificial intelligence, with an expectation of achieving a competitive advantage. Unfortunately, progress has not met expectations. Despite increased spending, many are failing in their efforts to become data-driven.
Gainsight
JULY 11, 2023
Staging Our Next Act Though our growth was solid and steady, and by all operational and financial metrics, we were making significant progress, my leadership team knew we could accelerate. After we completed the acquisition, I showed Nick Northpass’ 2019 Series A investor deck listing Gainsight as a top strategic exit possibility.
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