Optimove

APRIL 29, 2021

The team accumulates more than 3000 monthly hours of CRM Marketing experience and helps its clients achieve a 55% higher marketing contribution to revenue. In 2020, Optimove’s Strategic Services team worked with 41% more clients than in 2019, wrote 76% more reports, and accumulated almost 40,000 (!) Relieving a Universal Pain.

CRM 52

CRM Retail Report Technology 52

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. That’s 2019 for you. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. One way to align these two things is by providing omnichannel engagement or employing a contact center CRM. . What is a contact center CRM? .

Customer Journeys 123

Customer Journeys Brands Sales Contact Center 123

CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The time taken for routine management tasks has also been slashed by three-quarters and engineers’ efficiency in the field boosted by 20 percent.

CRM 52

CRM Customer Relationship Management System Travel 52

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Breakout session featuring Jon Huang, Senior Director, Oracle Integration Product Management, Oracle.

Marketing 47

Marketing B2C Roadmap ROI 47

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

NOVEMBER 8, 2018

Carl Grieves, Managing Director at Silverbear looks at the latest digital trends in the membership sector. The Digital Excellence Research Summary Report 2019 is no different. The general market outlook for 2019 is also very encouraging. On the other, it highlights areas that require improvement.

Report 40

Report CRM Software System 40

CSM Magazine

JANUARY 23, 2019

With this in mind, here are 10 top trends for contact centers and the customer experience in 2019. However, these same organizations frequently have no CRM or data management capability and don’t understand the customer journey or the desired customer experience. Data management will be central.

Contact Center 55

Contact Center Chatbots Omni-Channel Analytics 55

Oracle

JULY 22, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Breakout session featuring Mike Dorsey, VP, Product Management, Fusion Adaptive Intelligence, Oracle.

B2C 40

B2C ROI B2B CRM 40

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. The CRM function is paramount to our work, and the ease of use is a big plus point.

CRM 52

CRM Customer Relationship Management System Resources 52

West Monroe

JUNE 19, 2019

The right partner can help navigate the complexities of integrations, emerging products, commerce, platform, and change management that comes with any technology implementation. Key services include design and consulting, implementation and technical services, and organizational and change management.

Report 40

Report CRM Roadmap Consulting 40

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Recognising its potential above other systems available on the market at the time, NCS was the first to adopt the then newly launched all-in-one job management system.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovations is also planning to expand its use of BigChange with increased use of the CRM functionality which it hopes will support the continued growth of the company.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Answer Dash

JANUARY 1, 2019

There are five such areas where I see significant gains for your contact center by upgrading in 2019 if you haven’t already. Integrate Slack with support tools Slack has revolutionized contact center communication. To conclude, it’s been a good year of product demos and I expect the same in 2019.

Contact Center 67

Contact Center Knowledge Base Chatbots System 67

Playvox

JANUARY 13, 2022

They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. This also means remote workers can have equal access to professional development tools such as performance management and training solutions. More Routing Options through CRM Applications.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

CSM Magazine

NOVEMBER 8, 2022

J W Hinchliffe (Tanks), a specialist in fuel tank services, has boosted its annual turnover by 35 per cent following the introduction of a BigChange job management system. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod has revolutionised the provision of drain cleaning services in the Republic of Ireland following the implementation of field service management software from BigChange. “BigChange has been a real eye opener,” commented Sam Crowley, Managing Director of Dyno-Rod’s Cork office. ” continued Crowley.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

UJET

JUNE 25, 2021

According to ourfall 2019 survey, 61% of customers were using a mobile device for support, and 48% were using in-app messaging with agents for on-demand delivery services. This major shift in device utilization means thatmobile customer experience isanessential consideration. Unify the Data.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

Optimove

FEBRUARY 10, 2022

Marketing teams increasingly came to terms with their bottom-line depending less on new, costly acquisitions and more on existing clientele, investing in Customer Lifetime Value through sophisticated CRM Relationship Marketing. Customer segmentation and realtime capabilities are two of the most mission-critical aspects of CRM marketing.

CRM 52

CRM B2B Advertising Entertainment 52

CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . Trustee particularly like the automated scheduling and routing, ensuring the best allocation of resources, optimised and backed with useful management information, such as the calculated cost of each job.

Technology 52

Technology CRM Customer Relationship Management Financial 52

CSM Magazine

JANUARY 17, 2022

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange. Supporting over 300,000 homes, 200 schools and 100 public and private buildings, Pinnacle is one of the UK’s largest facilities management providers.

Groups 52

Groups Customer Relationship Management CRM Financial 52

Experience Investigators by 360Connext

FEBRUARY 9, 2021

According to Forrester Analytics Customer Experience Index Online Survey , US Consumers 2019, delivering a good experience by solving customer problems quickly means improved retention. That leads to a whole other set of investment opportunities: Cross-functional leadership assignments, coordination and communication to act on next steps.

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

Alliance by IFS

JUNE 28, 2019

YASH will drive implementation and adoption of Astea’s integrated solutions for field service management throughout North America. HORSHAM, PA (May 27, 2019) — Astea International Inc., HORSHAM, PA (May 27, 2019) — Astea International Inc., Integrated field service solutions are the only way to create such experiences.

Competitive Advantage 82

Competitive Advantage Technology Customer Centricity Innovation 82

Kustomer

MARCH 8, 2021

And often, high-growth brands struggle to scale their contact centers while also managing an influx of shopper queries, such as returns or locating an item. Within this interface, staff have access to a variety of customer communications and data, allowing them to make more informed decisions. increase over 2019. billion, an 8.3%

Software 69

Software Omni-Channel CRM Retail 69

LoyaltyPlus

MAY 11, 2022

The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures. A solution such as LoyaltyPlus FrequentFlyer delivers complete manageability of the customer journey from before booking all the way through to fulfilment. Tel: (+27) 012 640 0100.

Airlines 52

Airlines Loyalty Self Service Travel 52

CSM Magazine

MARCH 18, 2021

The mobile resource management system from BigChange has seen Heatforce service engineers and electricians equipped with mobile devices running a mobile workforce app linked to vehicle trackers. Management were also able to keep a tight control on the business using a handy BigChange management app.

Customer Service 52

Customer Service CRM System Innovation 52

Education Services Group

NOVEMBER 7, 2022

Systems: CSM tool management and implementation, CRM ownership of customer elements. So, most CS leaders end up with a tool, hopefully a CS platform, but sometimes a jury-rigged CRM, they are either compelled to work with or have had to choose quickly. How will we communicate its proper utilization to the CSMs?

Customer Success 52

Customer Success CRM Tools System 52

Optimove

MAY 4, 2019

CRM Marketing Manager, Adore Me. Head of CRM, Stitch Fix. Director of Digital Marketing & CRM, Paul Stuart. Online Gaming Business Manager, Sisal. Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Director of CRM, Rush Street Interactive.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Optimove

MAY 1, 2019

CRM Marketing Manager, Adore Me. Head of CRM, Stitch Fix. Director of Digital Marketing & CRM, Paul Stuart. Online Gaming Business Manager, Sisal. Working with Optimove has really changed our mentality, our culture, our approach to CRM and customer marketing. Director of CRM, Rush Street Interactive.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Ecrion

JANUARY 27, 2021

In 2019, the robotic process automation market size was valued at 1.4 Customer relationship management (CRM), customer communications management (CCM) and enterprise resource planning (ERP) are both back end functions that implement BPA. Improvements throughout internal communication. more on ccm.

Software 52

Software CRM System Analytics 52

Comm100

MAY 20, 2022

73% of consumers now agree that live chat is the most satisfactory way to communicate. Back in 2019, they began to recognize that they were failing to provide their students with the digital support experience that they had become accustomed to from other industries. Business Operations Manager, Fitbit.

Software 180

Software Wait Times Multi-Channel Consumers 180

Magellan Solutions

NOVEMBER 7, 2023

billion market worth in 2019? Providing multilingual support services is essential for businesses with a global presence, as it ensures that customers can communicate in their preferred language, resulting in a positive experience and improved customer satisfaction. Outsourcing is becoming a trend in the business world right now.

Call Center 52

Call Center Competitive Advantage Financial Software 52

Magellan Solutions

AUGUST 28, 2021

The call center concept, in particular, can be an effective communication tool in distance education, allowing the institution to provide and improve service to students in many areas, including instruction. Source of management information and student or customer. advising, counseling, tutorial). Flatworld Solutions. Premier BPO.

Call Center 52

Call Center Analysis Customer Satisfaction Banking 52

Magellan Solutions

AUGUST 13, 2021

Today, we see more employees and individuals struggle with writing emails and communication effectively over the phone. Most of them rely on solutions provided by the management. Meanwhile, executives and management as well only spend 30% of their time in this thought process. Flatworld Solutions. Fusion BPO Services.

Call Center 52

Call Center Customer Service Representative Training First Call Resolution 52

Gainsight

OCTOBER 23, 2019

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. In fact, from 2019 to 2024, the customer success platforms market is projected to grow from $854 million to a staggering $2.66

Software 60

Software Customer Success Tools Customer Centricity 60