NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. If have haven’t performed a social media audit for the third quarter of 2018, now is the time to get to it. That’s just a start, but we talk more about how to perform a social media audit here. Look Back to Look Forward.

Analytics 72

Analytics Social Media Net Promoter Score Analysis 72

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! Consumers’ photo-first social media sharing makes understanding what is resonating easier, but certainly not obvious – particularly from a competitor standpoint: Context Matters. The tracking spanned October 1st, 2018–October 1st, 2019, and results were in English only.

Social Media 52

Social Media Report Consumers Industry 52

TechSee

DECEMBER 11, 2018

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. Technologies: Data Analytics, AI, AR solutions. appeared first on Techsee.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

Kitewheel

AUGUST 10, 2020

The rise of social media has opened up a powerful channel for companies to engage with customers. The data that customers provide and generate on social media is plentiful and rich but it can be difficult to know which strategies to use in the social media space. The Benefits of Paid Social Media.

Social Media 52

Social Media Customer Journeys Advertising Brands 52

Kayako

JANUARY 3, 2019

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started.

Trends 120

Trends Customer Experience Ecommerce Analytics 120

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deep messaging analytics. Khoros Communities.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Eptica

DECEMBER 11, 2019

Date: Wednesday, December 11, 2019 Author: Pauline Ashenden - Marketing Manager Taking stock of customer service in 2019. Published on: December 11, 2019. Author: Pauline Ashenden - Marketing Manager As the end of the year approaches, now is the perfect time to evaluate how the customer service sector has performed in 2019.

Self Service 75

Self Service Customer Service Social Media NPS 75

ShepHyken

APRIL 1, 2019

AI adoption is nascent, but it’s set to soar as more teams turn to chatbots, text, and voice analytics, and other use cases. A Complete Guide to Social Media Customer Service by Anna Bredava. My Comment: The title of this article is “A Complete Guide to Social Media Customer Service.”

Customer Service 100

Customer Service Social Media Chatbots Trends 100

NetBase

DECEMBER 7, 2018

At last month’s Social Media Week London event, marketing agility was the topic of a panel moderated by NetBase VP EMEA, Michael (MJ) Paradiso. Thomas Curwen , Global Analytics Manager, Huawei. Charlie Marples , Social Media Insights Manager, Lloyds Banking Group. Silos and Reporting Backwards Are Out. .

Social Media 56

Social Media Banking Groups Analytics 56

NetBase

JANUARY 25, 2019

Now that 2019 is here, what should your brand or business be focused on during this first, pace-setting quarter? In addition to metrics like revenue, profit margins, expenses, and monthly profits/losses, there are several social KPIs worth tracking – because they can define the next year. And they can change at any time.

Social Media 59

Social Media Metrics Analytics Trends 59

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 Analytic talk 3. Google Marketing Platform (previously Google Analytics Solutions) 4.

Analytics 93

Analytics Data Social Media Analysis 93

TechSee

DECEMBER 31, 2019

As 2019 comes to a close, they must better prepare for the new decade and beyond. Salesforce predicts a 136% increase from 2019 to 2020 in the number of organizations using AI-powered chatbots, which will continue to be integrated across communication channels to provide seamless real-time customer service on a larger scale than ever before.

Trends 136

Trends Customer Service Self Service Contact Center 136

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. MWC Barcelona 2019 Self-Service Sessions not to be missed. Currently in beta, it’s set to be a real highlight of MWC Barcelona 2019. Digital Transformation: Reinventing your Customer Relationships. In a nutshell. Who’s there?

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Eptica

APRIL 12, 2019

Date: Friday, April 12, 2019 Author: Pauline Ashenden - Marketing Manager Analyzing CX sentiment in 2019. Published on: April 12, 2019. This echoes our own recent Eptica Digital CX Study which found that top brands could now answer 69% of questions asked on the web, email and social media, up 10% from 2017.

Conference 76

Conference Self Service Fashion Ecommerce 76

NetBase

NOVEMBER 18, 2019

Its sights are set on creating an environmental buzz on social media and it has been pretty successful so far. Environmental Buzz on Social Media Seems Easy, But. Her first post was in April 2019 after all: And it’s not only people that are paying attention – brands are as well. Let’s find out!

Social Media 40

Social Media Hotels Course Guidelines 40

NetBase

AUGUST 26, 2019

But the great chicken sandwich war of 2019, with Popeyes squaring off against Chick-fil-A, comes close! Let’s see how this social media taste test shapes up – and which brand is truly loved by all the land. And Popeyes immediate reply set the internet on fire: And so, the #ChickenSandwichWar of 2019 was born.

Social Media 56

Social Media Comparison Video Trends 56

NetBase

NOVEMBER 18, 2019

Its sights are set on creating an environmental buzz on social media and it has been pretty successful so far. Environmental Buzz on Social Media Seems Easy, But. Her first post was in April 2019 after all: And it’s not only people that are paying attention – brands are as well. Let’s find out!

Social Media 40

Social Media Hotels Course Guidelines 40

NetBase

SEPTEMBER 13, 2019

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. And a significant revelation made possible by social media audience analysis. Marketing success can feel elusive some days. Let’s check it out! Who Are You?

Social Media 53

Social Media Analysis Marketing How To 53

ShepHyken

SEPTEMBER 23, 2019

billion in 2019 — a 44% increase over 2018. Content marketing, social media, customer feedback, customer support, and training and analytics… These aren’t just buzz words. The post 5 Top Customer Service Articles for the Week of September 23, 2019 appeared first on Shep Hyken. Then read this article.

Customer Journeys 100

Customer Journeys Customer Service B2B Social Media 100

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deep messaging analytics. Khoros Communities.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deep messaging analytics. Khoros Communities.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

NetBase

MAY 30, 2019

But we’ve got the CX analytics secrets that can unlock everything – and all brands can benefit. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. This is where CX analytics come into play. One Super Easy Box to Check.

Hospitality 56

Hospitality Analytics Report Consumers 56

NetBase

DECEMBER 3, 2019

Customer experience (CX) stories are everything – and social analytics gives brands access to all of it. The 2019 Consumer Experience Analytics Report: EMEA has answers! Overall, the job titles of those surveyed gave a strong sense of businesses taking social analytics insight seriously. Web analytics.

Report 52

Report Analytics Entertainment Survey 52

Eptica

JANUARY 23, 2019

Date: Wednesday, January 23, 2019 Author: Pascal Gauvrit - CTO 4 reasons email is on the rise in 2019. Published on: January 23, 2019. Author: Pascal Gauvrit - CTO In an era dominated by social media and smartphones, it is easy to write email off as yesterday’s channel when it comes to customer service.

Social Media 62

Social Media Consumers Knowledge Base Customer Satisfaction 62

NetBase

MAY 2, 2019

If “just as close” sounds like an exaggeration, you’ve just uncovered what you’re missing in your engagement efforts – which impact your ability to convert via social media. What netnography in 2019 offers is more than a buyer persona based on demographics and assumptions. Are your netnography tools up to par?

Engagement 71

Engagement Entertainment Sports Social Media 71

Fox Metrics

JUNE 25, 2020

A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. Google analytics Not Sufficient. Google Analytics offers so much for a free tool. It’s data sampling also distort your analytics, so you only see a portion of your data. Social Media Upgrades.

Trends 111

Trends Marketing Social Media Advertising 111

Kayako

JANUARY 3, 2019

So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started. Predictive analytics and insights. Luckily for you, it’s not too late to start. Instant gratification.

Trends 156

Trends Customer Experience Ecommerce Analytics 156

NetBase

JANUARY 4, 2019

Sweeping predictions about any social platform are dangerous to make, but this one feels like a sure thing – businesses that aren’t bringing their A game to Instagram in 2019 will feel it before the end of the year. Social moves fast and consumers are quick to jump on these changes – both the good and bad.

Marketing 80

Marketing Social Media Consumers Brands 80

NetBase

MARCH 13, 2019

Leveraging social media means being where your audience is – and for almost every brand or business in 2019, that means Instagram. Even if you’re succeeding on other social platforms, there’s no question you have audience segments worth engaging on Instagram. Can your social analytics tools track these?

Video 70

Video Sports Social Media Analytics 70

Uniphore

JULY 21, 2021

Gartner estimates that 85% of interaction will start with self service solutions , more than 30% higher than in 2019. Some key capabilities to look into including are semantic analytics and natural language processing. Semantic analytics can be used to examine documents with a higher level of intelligence than a pure keyword search.

Self Service 130

Self Service Customer Service Management Knowledge Base 130

Team HGS

JANUARY 9, 2019

HGS Roundtable: Top Customer Experience (CX) Trends in 2019. For our 2019 predictions, we are honored to share unique and well-informed perspectives from an elite group of industry thought leaders. “In Michael discusses how, in 2019, customer experience (CX) will be king. INSIGHT: Data analytics are everywhere.

Trends 40

Trends Self Service Customer Experience Social Media 40

Wootric

DECEMBER 21, 2018

While most of this feedback has been collected through surveys, a significant portion came from support chats, social media and phone surveys. We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. . A more robust, connected survey platform.

Analytics 67

Analytics Survey e-support Analysis 67

NetBase

MAY 10, 2019

Though financial service brands may not naturally have the same social appeal as other brands in other industries – like retail – you can still win on social media. AI analytics can help you: Find Your Humanity. Instead, the idea is to use social insights to cultivate “relatability.”

Financial 43

Financial Analytics Social Media Analysis 43

Merkle

OCTOBER 15, 2018

That’s why we’ve put together some ideas you might want to adopt when making plans for 2019. Predictive analytics, in particular, can provide insight by using information regarding social media marketing, Google searches and sales. This brings us on to the next area to look at for 2019 – improving your marketing strategy.

Social Media 40

Social Media Analysis Financial Analytics 40

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? Where will you be on October 22 nd and 23 rd 2019 ? The Power of Artificial Intelligence: Social Media Analytics, the 2.0

Social Media 62

Social Media Conference Analytics Multi-Channel 62

SurveySparrow

JULY 17, 2019

Here we have listed the top 10 customer experience management software in 2019 to help you be a customer experience rockstar. Using advanced analytics features surveys can trigger remedial measures to rectify the shortcomings. It also provides functionalities for mobile feedback and media sharing. A free demo is offered.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

NetBase

SEPTEMBER 30, 2019

Social media marketing is crucial for cosmetics companies to master, and they know it. So, what are the top hashtags for Cosmetics Companies in 2019? Let’s check them out, along with other social analytics insight , to see what they reveal about the industry, consumer expectations and potential marketing tactics!

Company 46

Company Fashion Automotive Consumers 46