datastax

JANUARY 2, 2019

With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Here are the top six data management trends for 2019: Analytics, analytics, analytics . zip codes, addresses or weather reports—to power their businesses.

Trends 105

Trends Data Management Government 105

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights. Emotion analytics.

Technology 122

Technology Customer Service Contact Center Gamification 122

Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders.

B2B 40

B2B Report Chief Customer Officer Analytics 40

TechSee

JUNE 10, 2021

But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . The technology has been thoroughly proven to greatly reduce – and even eliminate – the need for a truck roll. Deal with Data Analytics. Four Truck Roll Optimization Innovations. billion devices.

Self Service 207

Self Service Innovation Analytics Transportation 207

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 Analytic talk 3. Google Marketing Platform (previously Google Analytics Solutions) 4.

Analytics 93

Analytics Data Social Media Analysis 93

ShepHyken

APRIL 1, 2019

AI adoption is nascent, but it’s set to soar as more teams turn to chatbots, text, and voice analytics, and other use cases. How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. I’m betting you’ll like this information to download the full report.

Customer Service 100

Customer Service Social Media Chatbots Trends 100

Eptica

DECEMBER 11, 2019

Date: Wednesday, December 11, 2019 Author: Pauline Ashenden - Marketing Manager Taking stock of customer service in 2019. Published on: December 11, 2019. Author: Pauline Ashenden - Marketing Manager As the end of the year approaches, now is the perfect time to evaluate how the customer service sector has performed in 2019.

Self Service 75

Self Service Customer Service Social Media NPS 75

Alliance by IFS

JULY 11, 2019

In this first video in the video series based on the State of Service 2019 report, we’ll discuss how field service organizations (FSOs) are transforming and providing excellent customer service by leveraging improved management tools that have strong mobile capabilities and keep the entire workforce connected. Lack of visibility.

Customer Satisfaction 88

Customer Satisfaction Customer Centricity Video Trends 88

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Mobile Analytics & Engagement. When it rains, it pours—products and features, that is!

Effort Score 75

Effort Score Analytics Report Data 75

SurveySparrow

SEPTEMBER 29, 2019

According to Forbes, ‘Improving revenues using BI is now the most popular objective enterprises are pursuing in 2019’. A well-designed business intelligence software with progressive dashboards, visualizations, and analytics will help you go a long way. Here are our top ten picks for the best business intelligence tools for 2019. #1

Tools 73

Tools Self Service Analysis Analytics 73

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Customer analytics. Technology enablement. Please CLICK HERE to watch the video report from the Roundtable session.

Report 40

Report Data Chief Customer Officer B2B 40

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

NICE inContact

SEPTEMBER 30, 2019

Business in 2019 looks dramatically different than it did 30 years ago. The reality is, with the right call center software and workforce optimization technology, teleworking can be a win-win for both the organization AND the employee. You need the technology infrastructure to make it a reality.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

TechSee

DECEMBER 31, 2019

As 2019 comes to a close, they must better prepare for the new decade and beyond. Salesforce predicts a 136% increase from 2019 to 2020 in the number of organizations using AI-powered chatbots, which will continue to be integrated across communication channels to provide seamless real-time customer service on a larger scale than ever before.

Trends 136

Trends Customer Service Self Service Contact Center 136

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. ” – Mark Hurd, CEO, Oracle at Modern Customer Experience 2019. Technology isn’t always the answer.

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

Kitewheel

JUNE 20, 2019

2019 Highlights. Here at Kitewheel, we just released the State of Customer Journey Report 2019. This is our biggest data analytical report to date, with over 10 Billion digital and in-person customer interactions tracked and recorded. Another year and so many more customer journeys to analyze.

Customer Journeys 45

Customer Journeys Omni-Channel B2C B2B 45

Kitewheel

JANUARY 4, 2019

This transformation has given us a clearer picture of the path customer journeys will take in 2019 and how we can best support the changing landscape. That proved to be true in 2018, and we expect that 2019 will continue this growth. We predict that in 2019: More brands will bring journeys in-house.

Customer Journeys 45

Customer Journeys Analytics Trends Customers 45

Oracle

AUGUST 13, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. What are the trends and technologies in the public sector and what results are being achieved?

Industry 47

Industry Self Service Government Healthcare 47

Optimove

AUGUST 12, 2021

This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019. Yes, the previous report was published in a pre-Coronavirus world, and yes, a lot has changed since. For a complimentary copy of the report, click here.

Management 98

Management CRM Telecommunications Report 98

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond. AI changes how we manage our money.

Innovation 52

Innovation Sports Financial Healthcare 52

Experience Investigators by 360Connext

JUNE 13, 2023

A few years ago, Gartner reported that nearly 90% of organizations did. In fact, Gartner’s 2019 CX Management Survey indicated that less than 46% of CX leaders report directly to the CEO, underscoring the strategic importance placed on this function. Do you have a Chief Customer Officer?

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

TechSee

JANUARY 28, 2020

Black Friday is a day that retailers wait for all year, and 2019 was no different. billion across the 4,500 retail websites tracked by Adobe Analytics. Adobe noted a 43 percent uptick in this behavior, surely a great sign for retailers that had labored to improve their digital offerings and experiences ahead of the 2019 holiday rush.

Retail 136

Retail Self Service Wireless Consumers 136

Guavus

OCTOBER 9, 2019

The content below is an excerpt from the Tractica Research Report on Artificial Intelligence for Telecommunications Applications, published in 3Q 2019. This Tractica report details the major market drivers and barriers, technologies, key players, and forecasts related to eight telecom AI use cases.

Telecommunications 44

Telecommunications Report Net Promoter Score Analytics 44

Clarivate

DECEMBER 7, 2021

A new report from Clarivate, Luxury brands: Re-calibrating brand strategies for a changing world , looks at how luxury brands – long-standing source of aspiration for consumers – are adapting their brand strategies. Our new report, Luxury brands: Re-calibrating brand strategies for a changing world dives into the world of luxury brands.

Brands 95

Brands Fashion Consumers Video 95

Fox Metrics

JUNE 25, 2020

New technologies, strategies, and trends are being introduced now and again to allow companies to meet the evolving interests and behavior of consumers. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Google analytics Not Sufficient.

Trends 111

Trends Marketing Social Media Advertising 111

Team HGS

JANUARY 9, 2019

HGS Roundtable: Top Customer Experience (CX) Trends in 2019. For our 2019 predictions, we are honored to share unique and well-informed perspectives from an elite group of industry thought leaders. For our 2019 predictions, we are honored to share unique and well-informed perspectives from an elite group of industry thought leaders.

Trends 40

Trends Self Service Customer Experience Social Media 40

Bob Hayes

MARCH 8, 2021

Look at diversity numbers for some tech giants, and you will see that women make up a small part of the technology industry. Using data from LinkedIn, the World Economic Forum’s 2020 Global Gender Gap Report shows women make up only 26% of professionals in Data and AI. Gender differences across Job Titles. Click image to enlarge.

Data 145

Data Analytics Analysis Survey 145

Chadwick Martin Bailey

MARCH 12, 2019

Here are three key questions and insights to share with your team: How will we incorporate behavioral analytics into our work this year and beyond? Julie Arbit of VICE Media and Ally Aleman of Insights Strategy Group shared insights from a deep dive into Gen Z—a generation living in a world of constant choice thanks to technology.

ROI 56

ROI Consumers Financial Analytics 56

Uniphore

JULY 21, 2021

Gartner’s newest customer service report “Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service” focuses on just these dilemmas. Gartner estimates that 85% of interaction will start with self service solutions , more than 30% higher than in 2019.

Self Service 130

Self Service Customer Service Management Knowledge Base 130

CSM Magazine

OCTOBER 5, 2023

“Our previous system didn’t provide any tracking and didn’t allow for effective reporting so we relied heavily on email and manual processes, including paper-based forms, which significantly impacted the time required and office resource for all operational processes.”

System 59

System CRM Customer Relationship Management Report 59

Alliance by IFS

JULY 9, 2019

In this video, the first in a three-part series based on the Aberdeen State of Service 2019 Report , we here at Astea look at challenges FSOs face in improving service delivery’s customer focus. Technological advances are transforming service delivery: Companies are moving from paper-based to digital service delivery systems.

Customer Satisfaction 86

Customer Satisfaction Analytics Report Software 86

Avaya

JULY 8, 2019

About 30% feel they don’t understand AI because of inaccurate reporting on its capabilities and/or the over-reporting of AI “scare stories”. Learn more about the current state of AI in the contact center with Vanson Bourne’s new research report, “ AI: The De Facto for Contact Center Experience ,” commissioned by Avaya.

Contact Center 45

Contact Center Omni-Channel Analytics CRM 45

C3Centricity

DECEMBER 1, 2020

” In it, I compared the positive and negative implications of technology for customers and companies alike. In one of their older Customer Experience reports Forrester claimed that we are now in the “ Age of the Customer “ This was music to my ears when I first read it, because as you know I’m a customer champion.

Marketing 177

Marketing Customer Centricity Industry Data 177

TechSee

DECEMBER 17, 2019

When customers contact them to pay a bill, check their usage levels or report an outage, they demand personalized, streamlined and convenient interactions. Implement smart technologies. Research the technological tools that can make a significant impact, including intent prediction, emotion analytics, and predictive personalization.

Customer Experience 136

Customer Experience Effort Score Competitive Advantage Comparison 136

Up Your Service

MAY 3, 2019

Salesforce is the fast-growing, always changing, cloud based platform that started as a CRM and today includes Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, App Cloud, and through Salesforce.org, Non-Profit Cloud, Education Cloud, and Philanthropy Cloud. Let’s take a closer look.

Call Center 40

Call Center CRM Government Report 40

C3Centricity

NOVEMBER 4, 2020

One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology. Recent reports have shown that: 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ). AI IS NOT ONE TECHNOLOGY. To be fair, the trends were already there, covid just speeded them up.

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

datastax

MARCH 20, 2019

Find out at DataStax Accelerate , the world’s premier Apache Cassandra conference, which will take place May 21–23, 2019 in Washington, D.C. If your organization meets these criteria, apply here by April 30, 2019 to get in on the fun. Technology Partner of the Year. Emerging Partner of the Year.

Company 88

Company Conference eBook Banking 88