Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. Is your company doing a good job of capturing customer information? The post Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty appeared first on SmarterCX.

Analytics 45

Analytics Loyalty Rewards Programs Retail 45

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Gainsight

APRIL 15, 2019

So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? Speaking of 2020, that’s the theme of Pulse 2019: 20/20. Whether you take 20/20 as a sign of your increasingly strong vision about your customers (you might say you’re “gaining sight”… I’ll be here all night!)

Hospitality 81

Hospitality Leadership Customer Success NPS 81

Qualtrics

FEBRUARY 6, 2019

Below are 10 product experience conferences that you should check out for 2019. Date: March 5-8, 2019. Rachel Richter- VP of Customer Insights, Dun & Bradstreet. Mike Mclaughlin- Chief Customer Officer, GoDaddy. Eric Soelberg- VP of Customer Insights, LL Bean. Date: July 15-16, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Qualtrics

JANUARY 16, 2019

Below are 10 market research conferences that you should check out for 2019. Date: March 5-8, 2019. Rachel Richter- VP, Customer Insights, Dun & Bradstreet. Eric Soelberg- VP, Customer Insights, LL Bean. Charles Wilson- Product Insights, New Balance. Date: May 16-19, 2019. Register today!

Conference 28

Conference Marketing Case Study Analytics 28

Clarivate

OCTOBER 7, 2021

Clarivate implemented a global Customer Delight program in 2019 and a year later acquired CustomersFirst Now, a trusted CX company offering consulting, analytics and software that builds end-to-end Customer Delight programs.

Customer Experience 59

Customer Experience Consulting Culture Innovation 59

Forrester's Customer Insights

MARCH 4, 2019

Change The Game By Embracing Radical CX Innovation OK, so you’ve elevated and transformed your CX practices over the past five (or more) years. These practices have become more professional, more analytical, and more focused on business impact. But there’s one area where many of us still fall short: innovation.

Innovation 41

Innovation Analytics Strategy Customer Experience 41

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. What really stood out is which brands were pulling off these feats.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Forrester's Customer Insights

MARCH 4, 2019

Change The Game By Embracing Radical CX Innovation OK, so you’ve elevated and transformed your customer experience (CX) practices over the past five (or more) years. These practices have become more professional, more analytical, and more focused on business impact. I’m not talking […].

Innovation 37

Innovation Analytics Customer Experience Customers 37

SurveyGizmo

SEPTEMBER 25, 2019

September 25, 2019. We came to this conclusion naturally, by following our best customers, who were able to innovate on our easy-to-use and flexible platform. Yet many of our customers view SurveyGizmo differently, as critical in driving workflow and business operations from the feedback they gather.

Apparel 75

Apparel Feedback Software Innovation 75

Confirmit

SEPTEMBER 1, 2019

PennyMac’s executive team are huge supporters of listening to the Voice of the Customer, and Terry describes how that has impacted the rest of the organization, resulting in a double win in the 2019 Confirmit ACE Awards. Not least, winning two Confirmit ACE Awards!

Banking 40

Banking Video Analytics Innovation 40

Forrester's Customer Insights

MARCH 6, 2019

Smaller vendors have been acquired to inject innovation and modernization to traditional platforms, enabling scalability, enhanced discovery capabilities, and advanced analytics. In recent years, there has been active consolidation among cloud archiving providers. With businesses constantly adopting […].

Analytics 41

Analytics Innovation Marketing Data 41

Forrester's Customer Insights

SEPTEMBER 21, 2014

Chinese people are hypersocial in their lifestyle and daily work, and Forrester forecasts that 681 million of them will be using social media by 2019. Chinese businesses have realized the importance of social for customer life-cycle management. customer analytics. customer insights. social listening.

Social Media 53

Social Media Airlines Transportation Travel 53

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Published on: February 06, 2019. For deeper insights you need to analyze the many real interactions that your organization has with customers every day, such what they say on email, chat or social media.

Automotive 73

Automotive Social Media Contact Center Banking 73

ClearAction

OCTOBER 25, 2022

Your individual scores reveal your competencies in facilitating customer experience maturity, as described above. Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

Clarabridge

MAY 11, 2018

After donning 80s garb and rocking out to The Legwarmers on Tuesday night, everyone came together one last time to discuss the exciting future of customer experience. Day 3 was certainly a success, and we already can’t wait for another epic C3 in 2019! Gartner Breaks Down the Key to Customer Loyalty. And The Winner Is….

Self Service 40

Self Service Social Media Healthcare Conference 40

Bizagi

JANUARY 30, 2019

A joined-up view of your customer is crucial if you want to excel in experience. You can overcome these silos by using a wrap-around solution that connects your silos, feeds the data into your processes, and makes customer insights available to your team.

Net Promoter Score 70

Net Promoter Score Effort Score NPS eBook 70

Eptica

DECEMBER 12, 2018

You need to develop an intimate understanding of customer needs, for example by analyzing their interactions, and use this customer insight to drive real change. Also, bear in mind that customers will judge you against the best performers when it comes to customer experience, no matter what sector you are in.

Self Service 65

Self Service Culture Study Chatbots 65

Magellan Solutions

JULY 19, 2021

Adoption of digital innovations is now front and center. Data entry outsourcing has a CAGR of 5% during the 2019-2023 which roughly means $350 million. Industry experts believe that with the continuous acceleration of data analytics and automation, it will be even bigger post-pandemic. . Product analytics. Dog walking.

Data 52

Data Healthcare Analytics Transportation 52

Gainsight

AUGUST 18, 2022

ADP describes itself as “ a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise.” As you can imagine, they have a wealth of customer data.

Effort Score 23

Effort Score Customer Success Software Healthcare 23

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Dennis Wakabayashi is a Corporate Customer Experience Champion and an Influencer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Thematic

JANUARY 17, 2019

Use this post as a guide to lead the way to execute best practice survey analysis in 2019. Customer surveys can have a huge impact on your organization. If your survey has been soundly designed and analyzed and you deliver your results to the right decision makers, new opportunities and innovative strategies can be created.

Analysis 98

Analysis Survey Data How To 98

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Oracle

AUGUST 1, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Completing the Customer Profile: a Multidimensional Data Discussion. Visit the registration page.

Data 40

Data Case Study Customer Centricity CRM 40

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. Legacy loyalty systems can capture a lot of customer data, but it is generally kept within the loyalty platform. This is a missed opportunity.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Forrester's Customer Insights

JUNE 25, 2019

I am back from two days at UX STRAT 2019 — a conference that gathers an international community of design leaders and experience makers. This single-track conference offers presentations about the latest trends at the intersection of business strategy, user experience (UX), product, and service design.

Innovation 44

Innovation Conference Data User Experience 44

Calabrio

OCTOBER 14, 2019

Shep is one of the leading voices in customer service, guiding clients in building loyal relationships with their customers and employees. Innovation on Display. Based on a vertically oriented media player that aligns with how we consume information today, the design puts critical customer insights at users’ fingertips.

Conference 33

Conference Connections Strategy Entertainment 33

Chattermill

SEPTEMBER 3, 2019

The Billion Dollar Subscription Service: How Dollar Shave Club Built a Best in Class Customer Experience. by Maddy Trusewich on 4 Sep 2019. Customer Experience. The way customers purchase products has changed. It’s not unusual for established enterprises to have an entire internal team dedicated to analytics.

Customer Experience 40

Customer Experience Fashion Feedback Customer Journeys 40

Chattermill

SEPTEMBER 3, 2019

The Billion Dollar Subscription Service: How Dollar Shave Club Built a Best in Class Customer Experience. by Maddy Trusewich on 4 Sep 2019. Customer Experience. The way customers purchase products has changed. It’s not unusual for established enterprises to have an entire internal team dedicated to analytics.

Customer Experience 40

Customer Experience Fashion Feedback Customer Journeys 40

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Democratize customer intelligence Too many VoC programs are based in silos, with limited sharing of the results across the organization. Published on: November 07, 2018. The result?

Customer Insights 66

Customer Insights Social Media ROI Customer Satisfaction 66

Currency Alliance

APRIL 10, 2021

The loyalty profession is characterised by cognitive entrenchment, as well as technological backwardness which further limits innovation. The 40-60% of less frequent customers are a far larger commercial opportunity. Capture exclusive customer insight. Push your team to capture exclusive customer insight.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

Push your team to capture exclusive customer insight. Your greatest asset is exclusive customer insight. You have some data on all customers and may even know a fair amount about some customers. Hundreds of those complementary brands also serve your customers. Guess what? But not all data is equal.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

FEBRUARY 10, 2020

Thanks to supermarkets’ high customer frequency and good data analytics, grocery chains can dynamically apply different points earning levels based on the available margin on each item sold, FMCG/CPG-funded offers, and insight about the share of wallet they are getting from each customer.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52