BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies.

Company 111

Company Management Social Media How To 111

Alliance by IFS

JUNE 27, 2019

A recent Aberdeen whitepaper State of Service 2019: Mobile Technologies Drive Field Success explores how customers, field technicians and the rest of your organization is impacted by the following industry changes. The real-time visibility allows a direct customer connection that leads to the overall success of an FSO.

Exceptional Customer Service 86

Exceptional Customer Service Technology Connections Analytics 86

Alliance by IFS

AUGUST 16, 2019

Astea showcases its new integrated field service management and Internet of Things solution at Booth #200. Amelia Island, FL (August 16, 2019) — Astea International Inc., Software AG envisions a connected world in which everything is communicating, connected and generating data. About Astea International.

Software 77

Software Conference Customer Satisfaction Connections 77

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow. The feedback system gets sidelined.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

Alliance by IFS

JULY 26, 2019

Astea’s North America team is proud to sponsor and participate in WBR’s Field Service Amelia Island 2019 on August 19-21 in Amelia Island, FL. The post Meet Astea at Field Service Amelia Island 2019 appeared first on Astea. Can’t make it to the conference? Request a private demo today!

Meeting 83

Meeting Conference Software Analytics 83

Alliance by IFS

AUGUST 7, 2019

To ensure the 2019 Field Service Conference addresses the industry’s top challenges, Worldwide Business Research (WBR), who hosts the event, spent six months researching and designing a detailed agenda focused on participants’ pain points. 2019 will be no exception. Astea Is a Global Leader in Field Service Management Solutions.

Conference 70

Conference Self Service Competitive Advantage Software 70

Oracle

FEBRUARY 12, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register for Oracle Modern Customer Experience 2019? Here are 5 of the upcoming, fascinating cross-cx sessions.

Customer Experience 71

Customer Experience Conference Chatbots Analytics 71

NetBase

JULY 25, 2019

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. We perform yearly surveys to capture comprehensive insights around how master marketers are using social media analytics to grow their businesses. manage their customer care.

Social Media 65

Social Media Report Survey Marketing 65

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Alliance by IFS

JULY 11, 2019

In this first video in the video series based on the State of Service 2019 report, we’ll discuss how field service organizations (FSOs) are transforming and providing excellent customer service by leveraging improved management tools that have strong mobile capabilities and keep the entire workforce connected.

Customer Satisfaction 88

Customer Satisfaction Customer Centricity Video Trends 88

SurveySparrow

SEPTEMBER 29, 2019

How do the big fishes like Amazon and Netflix manage to grow exponentially year after year? For extracting the vital information you need to analyze and manage your data efficiently and that’s the point you missed. According to Forbes, ‘Improving revenues using BI is now the most popular objective enterprises are pursuing in 2019’.

Tools 73

Tools Self Service Analysis Analytics 73

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 99

Social Media Analytics Tools Marketing 99

Calabrio

JULY 25, 2019

2018 “Leader” Consumer Cellular saved money, significantly improved service levels and decreased abandon rates by using Calabrio ONE to manage agent schedules and automate critical contact center reporting. The Integrator creatively connects technology systems to turbocharge progress against any contact center goal.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Kitewheel

JANUARY 4, 2019

This transformation has given us a clearer picture of the path customer journeys will take in 2019 and how we can best support the changing landscape. That proved to be true in 2018, and we expect that 2019 will continue this growth. We predict that in 2019: More brands will bring journeys in-house.

Customer Journeys 45

Customer Journeys Analytics Trends Customers 45

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 85

Social Media Analytics Tools Marketing 85

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Mobile Analytics & Engagement. When it rains, it pours—products and features, that is!

Effort Score 75

Effort Score Analytics Report Data 75

Alliance by IFS

DECEMBER 10, 2019

Meeting the industry’s urgent technician shortage with better technology and stronger recruitment, engagement, and contractor management programs. Astea International is a global leader in field service and mobile workforce management, including all full-service lifecycle management cornerstones: Customer management.

Self Service 65

Self Service Conference Competitive Advantage Software 65

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. ” – Dainah Kibera, Sales Operations Manager, Kenya Airways, in an interview with SmarterCX.

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

Lumoa

SEPTEMBER 30, 2022

According to PwC’s data, direct or digital banks now hold 20% of the market share, doubling since 2019. Four out of five industry leaders believe that non-traditional providers are a legitimate threat to conventional banks, a huge spike compared to the 55% registered in 2019. . Adapting Customer Service in Real-Time.

Banking 236

Banking Customer Experience Self Service Financial 236

ShepHyken

SEPTEMBER 23, 2019

billion in 2019 — a 44% increase over 2018. Content marketing, social media, customer feedback, customer support, and training and analytics… These aren’t just buzz words. I connected with respected pros in the sector for their thoughts and best uses of AI in customer service. (CMSWire) Artificial intelligence (AI) is here.

Customer Journeys 100

Customer Journeys Customer Service B2B Social Media 100

West Monroe

DECEMBER 6, 2019

Thousands of Salesforce community members converged in San Francisco last week for Dreamforce 2019. This telephony tool will seamlessly integrate with Amazon Connect and will allow calls to be auto-transcribed and then analyzed by Einstein to provide moment-in-time service suggestions based on keywords.

Self Service 52

Self Service Customer Centricity Financial Contact Center 52

NICE inContact

SEPTEMBER 30, 2019

Business in 2019 looks dramatically different than it did 30 years ago. It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. This type of performance management tool will give supervisors room to breathe easy. Myth #2: Remote work is for startups.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools. Already know what matters?

Social Media 77

Social Media Tools Analysis Analytics 77

NetBase

JULY 22, 2019

Updated July 2019. Social Media Analytics , powered by Next Generation AI , comprises several techniques and tools. Social Media Analytics Strategizing Starts Here. With the rise of social media, any marketing efforts not based in human connection are simply relegated to background noise, an unwelcome intrusion.

Social Media 61

Social Media Analytics How To Entertainment 61

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers.

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

SurveySparrow

MARCH 16, 2019

Top 20 Marketing Agency Partner Programs for 2019. SproutSocial is all about social media management solution and their partnership program caters to the agencies as well as their clients. Hootsuite has got the largest ecosystem of any other social media management platform, no kidding. Total win-win!

Marketing 75

Marketing Social Media e-support Video 75

Qualtrics

FEBRUARY 6, 2019

You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Below are 10 product experience conferences that you should check out for 2019. The Product Experience Track at X4 Experience Management Summit.

Conference 33

Conference Management Innovation Roadmap 33

Kitewheel

JUNE 20, 2019

2019 Highlights. Here at Kitewheel, we just released the State of Customer Journey Report 2019. This is our biggest data analytical report to date, with over 10 Billion digital and in-person customer interactions tracked and recorded. Another year and so many more customer journeys to analyze.

Customer Journeys 45

Customer Journeys Omni-Channel B2C B2B 45

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Oracle

AUGUST 1, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Breakout session featuring Alicia Wu, Product Management Director, Oracle Engagement Cloud, Oracle.

Data 40

Data Case Study Customer Centricity CRM 40

CloudCherry

AUGUST 19, 2019

Companies just can’t compete on product and price point alone anymore, and 80% of organizations expect to compete based on customer experience (CX) in 2019 and beyond. Today, this new job function is evidence of one of the most important competing factors in today’s business environment: customer centricity.

Customer Centricity 218

Customer Centricity Culture Data Insurance 218

GetFeedback

APRIL 3, 2019

Chris Hogan, Business Analytics and Modeling, YETI. I am the Associate Manager of Data Analytics & Modeling for our Customer Engagement Group. I’m responsible for many of the reports and analytics our team uses for team performance, contact trends, and forecasting staff and contact volume. YETI has a cool history.

Feedback 220

Feedback Omni-Channel Self Service Analytics 220

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). The ONE Awards recognize high-achieving companies using Calabrio ONE to drive the future of customer and workforce engagement management.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40