NetBase

AUGUST 1, 2019

Is your brand doing everything it should be to capture the EMEA market? Our 2019 EMEA Social Media Market Survey Report answers that question, and more. And brands in every category need to become omnipresent and create eCommerce offerings to counter the loss. And how these marketers view analytics is telling.

Social Media 53

Social Media Report Survey Marketing 53

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! Jumping right in, let’s kick it off strong with some stats from the report that offer amazing potential: According to Investopedia, The CPG industry is one of the largest industries in North America, with average annual revenue in 2018 exceeding $2 Trillion dollars!

Social Media 52

Social Media Report Consumers Industry 52

InMoment XI

NOVEMBER 2, 2022

Imagine if you were still operating your business in the same way you were in 2019. If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. Total nightmare, right? Let’s dive in!

ROI 493

ROI Return on Investment Airlines Call Center 493

NetBase

MAY 30, 2019

Such is the lot of hospitality and restaurant brands. But we’ve got the CX analytics secrets that can unlock everything – and all brands can benefit. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. Want an edge?

Hospitality 56

Hospitality Analytics Report Consumers 56

NetBase

JULY 9, 2019

Reddit influence is one of the best kept secrets in many a brand’s marketing toolbox, primarily because it’s a tough nut to crack. Here’s how it looks: And here’s how it works: Users create a screenname, and are guided to use something that is not identifiable as them (unless they’re a brand, more on that next).

Analytics 76

Analytics Marketing Sports Groups 76

Clarivate

DECEMBER 7, 2021

A new report from Clarivate, Luxury brands: Re-calibrating brand strategies for a changing world , looks at how luxury brands – long-standing source of aspiration for consumers – are adapting their brand strategies. When it comes to brand premiumization, there is a lot we can learn from luxury brands.

Brands 95

Brands Fashion Consumers Video 95

NetBase

JANUARY 9, 2019

Understanding consumer love, and what drives it, can be the difference to a brand that’s struggling. And not paying close enough attention can be a brand’s downfall. For instance, with such love for Etsy, and for the Luxury category overall – which claimed 4 brand spots in our Top 10 – could there be a collaboration there?

Retail 45

Retail Report Industry Strategy 45

NetBase

NOVEMBER 8, 2019

Brands put lots of work in to capturing an increasingly complex consumer base. And they’re experiencing enormous success with strategies informed by next generation AI-powered social analytics. We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below!

Report 45

Report Sales Brands Analytics 45

NetBase

FEBRUARY 28, 2019

Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. Our latest NetBase Brand Passion Report 2019: Top Loved Australian Brands reveals insights about brands in the magical land of “Oz” – but there are takeaways for all brands everywhere.

Report 40

Report Consumers Brands Airlines 40

NetBase

NOVEMBER 8, 2019

Brands put lots of work in to capturing an increasingly complex consumer base. And they’re experiencing enormous success with strategies informed by next generation AI-powered social analytics. We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below!

Report 40

Report Brands Sales Analytics 40

Eptica

DECEMBER 11, 2019

Date: Wednesday, December 11, 2019 Author: Pauline Ashenden - Marketing Manager Taking stock of customer service in 2019. Published on: December 11, 2019. Author: Pauline Ashenden - Marketing Manager As the end of the year approaches, now is the perfect time to evaluate how the customer service sector has performed in 2019.

Self Service 75

Self Service Customer Service Social Media NPS 75

ShepHyken

APRIL 1, 2019

AI adoption is nascent, but it’s set to soar as more teams turn to chatbots, text, and voice analytics, and other use cases. How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. I’m betting you’ll like this information to download the full report.

Customer Service 100

Customer Service Social Media Chatbots Trends 100

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Mobile Analytics & Engagement. When it rains, it pours—products and features, that is!

Effort Score 75

Effort Score Analytics Report Data 75

Optimove

AUGUST 12, 2021

This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019. Yes, the previous report was published in a pre-Coronavirus world, and yes, a lot has changed since. We at Optimove were able to help and lead hundreds of brands through these challenges.

Management 98

Management CRM Telecommunications Report 98

NetBase

JULY 13, 2020

Smart brands are prepping for every eventuality in a pivotal back to school year. From decreasing lead times for marketing, to creating alternate advertisements for all circumstances, brands are actively dancing to consumers’ beat. Super Brands Set to Entice – brands that are meeting consumer needs outside of offering 50% off.

Brands 84

Brands Ecommerce Analysis Retail 84

TechSee

JUNE 10, 2021

In addition, Gartner reports that field service teams have created new triage and digital service support roles for senior field technicians who no longer want to work in the field. Deal with Data Analytics. Data analytics also provide a treasure trove of insights to companies who seek to improve or adapt their products.

Self Service 207

Self Service Innovation Analytics Transportation 207

Kitewheel

JANUARY 4, 2019

This transformation has given us a clearer picture of the path customer journeys will take in 2019 and how we can best support the changing landscape. Kitewheel also saw a surge of interest from brands and agencies in markets that are just beginning to bring customer journeys to life. Key Customer Journey Trends in 2019.

Customer Journeys 45

Customer Journeys Analytics Trends Customers 45

Kitewheel

JUNE 20, 2019

2019 Highlights. Here at Kitewheel, we just released the State of Customer Journey Report 2019. This is our biggest data analytical report to date, with over 10 Billion digital and in-person customer interactions tracked and recorded. Another year and so many more customer journeys to analyze.

Customer Journeys 45

Customer Journeys Omni-Channel B2C B2B 45

TechSee

DECEMBER 31, 2019

Their customers are more likely to make repeat purchases, to try additional products or services, and to recommend the brand to family and friends. As 2019 comes to a close, they must better prepare for the new decade and beyond. Analytics will drive hyper-personalized experiences. billion by 2024, up from $220 million in 2019.

Trends 136

Trends Customer Service Self Service Contact Center 136

NetBase

MAY 6, 2020

brand crisis can begin in many ways – and most often it comes out of nowhere. Whether it’s caused by a marketplace disruption or a negative social media post, it pays dividends to have an agile crisis plan in place to help your brand adapt to the unexpected. And in the case of COVID-19, we’re seeing which brands were ready.

Brands 64

Brands Management Social Media Metrics 64

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. ” – Mark Hurd, CEO, Oracle at Modern Customer Experience 2019. Instead, they were describing emotional impact.

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

NetBase

DECEMBER 13, 2019

Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. The shift is so marked that it’s putting a slow squeeze on traditional advertising methods: Your brand is likely following a similar path with its advertising dollars. And for good reason. That’s unfortunate.

Analytics 52

Analytics Consumers Connections Advertising 52

NetBase

OCTOBER 2, 2019

When monitoring social analytics to inform your brand’s strategic initiatives, having access to every bit of insight available is a must. As platforms evolve, so must the social analytics solutions, with equal speed. Why Brands Must Have Facebook & Instagram Access. Is your solution one of them? This is compared to 2.38

Analytics 56

Analytics Data Brands Policies 56

GetFeedback

APRIL 3, 2019

Chris Hogan, Business Analytics and Modeling, YETI. I am the Associate Manager of Data Analytics & Modeling for our Customer Engagement Group. I’m responsible for many of the reports and analytics our team uses for team performance, contact trends, and forecasting staff and contact volume. YETI has a cool history.

Feedback 220

Feedback Omni-Channel Self Service Analytics 220

BlueOcean

AUGUST 9, 2021

Contact Center Data Analytics. 84% of contact centers around the globe already have some capability in data analytics as it relates to the customer experience, particularly in the realm of data collection. Other areas of customer experience data analytics are likely to continue growing in use and popularity in many contact centers.

Contact Center 156

Contact Center Technology Self Service Analytics 156

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. Staying on top of today’s social commentary is vital to the heartbeat of any good business, company or brand. We know a place.

Ecommerce 52

Ecommerce Brands Marketing Social Media 52

NetBase

NOVEMBER 14, 2019

Leading retail brands are using social analytics research to support new eco-friendly fashion offerings. With social insight regularly recognized for its predictive trend analysis and consumer understanding capabilities, brands are rapidly analyzing target market needs and taking immediate action. There are lots actually.

Fashion 49

Fashion Analytics Apparel Trends 49

Fox Metrics

JUNE 25, 2020

76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. Google analytics Not Sufficient. Is it working?

Trends 111

Trends Marketing Social Media Advertising 111

Team HGS

JANUARY 9, 2019

HGS Roundtable: Top Customer Experience (CX) Trends in 2019. For our 2019 predictions, we are honored to share unique and well-informed perspectives from an elite group of industry thought leaders. This year’s report comprises 11 trends segmented into three sections Out with the Old, In with the New, and Outsourcing, Evolved.

Trends 40

Trends Self Service Customer Experience Social Media 40

NetBase

SEPTEMBER 30, 2019

So, what are the top hashtags for Cosmetics Companies in 2019? Let’s check them out, along with other social analytics insight , to see what they reveal about the industry, consumer expectations and potential marketing tactics! This makes top hashtag mentions both good and bad for brands to add to their marketing toolbox.

Company 46

Company Fashion Automotive Consumers 46

Chadwick Martin Bailey

MARCH 12, 2019

Here are three key questions and insights to share with your team: How will we incorporate behavioral analytics into our work this year and beyond? family, “9 to 5” job), how will your brand fare in 2019 and beyond? If you missed the show altogether, we’ve also got you covered. From event-focused metrics (e.g.,

ROI 56

ROI Consumers Financial Analytics 56

NetBase

NOVEMBER 20, 2019

Our latest Social Media Industry Report 2019: Holiday Gifts: Gen Z & Millennial Picks shares that exact intel. It’s focused on top generational picks, and is here just in time for brands to put the finishing touches on their seasonal offerings. We have some highlights from the report to share below! They sure are!

Fashion 40

Fashion Social Media Report Groups 40

SurveySparrow

JULY 17, 2019

Here we have listed the top 10 customer experience management software in 2019 to help you be a customer experience rockstar. Using advanced analytics features surveys can trigger remedial measures to rectify the shortcomings. The interface is simple, and the features are powerful enough to prompt actionable reports.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

NetBase

SEPTEMBER 10, 2019

Creating a social analytics lookback informs future planning. And it helps brands learn from challenges, repeat successes and continue to grow in this ultra-competitive online environment. How is a social analytics lookback different from reviewing traditional data? Getting Specific with Social Analytics Insight.

Analytics 45

Analytics Culture B2C Communication 45

NetBase

JULY 22, 2020

Many brands are still adjusting alongside the coronavirus, yet the social concerns of customers continue to evolve as well. Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. Finishing 2019 with a brand value of $47.2

Consumers 59

Consumers Meeting Brands Ecommerce 59

NetBase

NOVEMBER 20, 2019

Our latest Social Media Industry Report 2019: Holiday Gifts: Gen Z & Millennial Picks shares that exact intel. It’s focused on top generational picks, and is here just in time for brands to put the finishing touches on their seasonal offerings. We have some highlights from the report to share below! They sure are!

Fashion 40

Fashion Social Media Report Groups 40

C Space

JULY 7, 2020

The Brand Move Roundup – July 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Policies Hospitality Advertising 52