AskNicely
NOVEMBER 28, 2018
Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. 2018 NPS Benchmark Study: Results and Reactions Webinar. Tuesday, December 04, 2018. The post NPS Benchmarks for 2018: Results and Reactions Webinar appeared first on Net Promoter Score from AskNicely.
Vonage
MARCH 26, 2018
Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.
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Experience Matters
AUGUST 30, 2018
Temkin Group has labelled 2018 The Year of Humanity for customer experience. As you’ll see below, we’re continuing that theme in our CX Day plans: Free Webinars. Temkin Group will host two free webinars. The post Temkin Group’s (Exciting) Plans For CX Day 2018 appeared first on Customer Experience Matters®.
AskNicely
MARCH 15, 2018
In 2018, customer experience is everything. Join Us for a “Smooth” Webinar. On March 21st at 11 am PST / 2 pm PST, our CEO and Co-Founder, Aaron Ward will participate in an exclusive webinar panel called, “Smooth Customer Journeys Deliver Smooth Customer Experiences.”. Ironing out the kinks in your customer’s journey.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. October 17th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT The steps necessary to define CX strategy. Outcomes of effective Journey Maps.
CloudCherry
SEPTEMBER 18, 2018
In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. When: Wednesday, September 25th, 2018, 9 am PST . Register now to secure your spot.
Comm100
MARCH 19, 2018
If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. In this webinar, we’ll help you learn what needs to change, giving you practical ideas for safeguarding and improving your customer satisfaction while being mindful of cost reduction and ROI.
Speaker: Tom Vander Well, President & CEO, Intelligentics
By the end of this webinar, you will know: What are the most common omnichannel options. December 12th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT Customer expectations can change as rapidly as the technology. What the pros and cons are with each channel. How to do your due diligence to make wise, customer-centric choices.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. November 28th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT And executives worry about the cost of investing in new tools and resources. Gain practical tips from case studies featuring leading companies.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence. November 6th, 2018 9:00 AM PST, 12:00 PM EST, 4:00 PM GMT. How to leverage AI to drive cloud-based solutions in contact centers. How to combine the human element with automation, rather than replacing them.
Speaker: Tony Medrano, CEO of RapportBoost.ai
By the end of this webinar, you will know: Why this new communication channel is effective with younger generations. October 23th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT. Join Tony Medrano, CEO of RapportBoost.ai How artificial intelligence can improve your organization's KPIs through machine learning.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
This webinar will explore how a professional or an organization can create distinction to stand out in their industry. By the end of this webinar, you will know: The Five Factors of Iconic Performance. October 31st, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT The ONLY two factors upon which customers will judge you.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
By the end of this webinar, you will know: How to reduce friction in your customer interactions. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT The benefits of self-service. How to use subscription models to provide convenience. How to leverage cutting edge technology to make your customers' lives easier.
Speaker: Tony Medrano, CEO of RapportBoost.ai
By the end of this webinar, you will know: Which channels of communication customers prefer, and why. November 27th, 2018 12:30 PM PST, 3:30 PM EST, 7:30 PM GMT. How contact center leaders and agents can reap the unique benefits of connecting with customers across all channels.
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