Oracle

JANUARY 29, 2018

There are many emerging trends in the world of Configure-Price-Quote (CPQ software)?several several of them well-documented and often part of the natural progression of current technology. These evolutions are likely to be the key drivers for changes in the world of CPQ software this year.

Software 42

Software Trends CRM Customer Relationship Management 42

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., The desire for growth needs to be matched with investments in technology and innovation. www.astea.com.

Conference 84

Conference Technology Software Management 84

ShepHyken

JANUARY 3, 2018

Over the last few weeks, I’ve been reading about predictions and trends for 2018. With that in mind, I’d like to share five customer service tips every business must do to stay competitive in 2018: Embrace the changing expectations of your customer: This one I’ve touted every year. The customer expects more than ever.

Customer Service 111

Customer Service Self Service Tips Social Media 111

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base.

Technology 50

Technology Management Conference Software 50

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base.

Technology 50

Technology Management Conference Software 50

Clarivate

APRIL 21, 2022

In recent years, Ukraine has developed a reputation as an international information technology (IT) hub. Increased investments in Ukraine’s science, technology and education can also be seen through the scientific publishing lens. The post Ukraine: Innovation, technology and cutting-edge research appeared first on Clarivate.

Innovation 98

Innovation Technology Analysis Banking 98

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Oracle

JANUARY 16, 2020

In 2018, shifting tax policies and a stock market setback combined to stanch the lifeblood of the vast majority of nonprofit organizations: Charity giving declined 1.7% Admittedly, limited budgets and restricted donations can hamstring a nonprofit on the technology front. With more than 1.5 With more than 1.5

Trends 82

Trends Technology Social Media Insurance 82

ShepHyken

MARCH 9, 2018

Businesses that already have a strong digital customer service strategy in place are steps ahead of the competition, however here’s how you can catch up in 2018. Web chat software allows visitors to continue browsing the website whilst receiving a quick response. Provide a Quicker Answer. Human vs Bot. Sources: [link].

Customer Service 75

Customer Service Knowledge Base Chatbots Social Media 75

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. Customer success is an ever-changing role and we’ve seen incredible advancements this year in technology, ideas, and processes to help us all elevate customer success.

Trends 74

Trends Customer Success Effort Score ROI 74

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Culture 93

CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . Invoicing in BigChange is also much quicker and two-way integration with Xero accounts software means BigChange provides a completely seamless end-to-end business solution. About BigChange.

Technology 52

Technology CRM Customer Relationship Management Financial 52

Alliance by IFS

NOVEMBER 28, 2018

We took part in many interesting discussions and led a round table discussion around how to leverage IoT and mobile technology in field service. The post Field Service Asia 2018 Recap appeared first on Astea. Our APAC team had a great time in Singapore earlier this month for the Field Service Asia conference.

Conference 78

Conference Technology Strategy Management 78

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. Meeting heightened end-customer expectations.

Management 83

Management Company Self Service Wireless 83

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. Meeting heightened end-customer expectations.

Company 62

Company Self Service Wireless Software 62

Oracle

JANUARY 16, 2018

On the horizon for 2018 is an increase in customer advisory boards, new job titles, and the next frontier of customer experience-related innovation management. Read on for four customer experience trends and 2018 predictions that will affect your customer experience strategy, and the technology behind them.

Trends 52

Trends Customer Experience Net Promoter Score Innovation 52

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

Oracle

JUNE 25, 2018

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. The Oracle NetSuite Social Impact program was founded by NetSuite’s founder, Evan Goldberg, who really championed the use of technology in a non-profit space.

Technology 76

Technology Software Report Innovation 76

CSM Magazine

MARCH 25, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. She has successfully designed and implemented customer-focused initiatives and creative customer engagement programs across multiple sectors of technology. Christina Kosmowski.

Customer Success 76

Customer Success Meeting Lifetime Customer Consulting 76

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. This reminds me of a piece I once wrote about Tool vs. Toy , which explores the changing value of technology driven by users vs. investors.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Alliance by IFS

DECEMBER 14, 2017

As a recognized leader in field service management software , Astea was proud to sponsor “The Future of Field Service 2018 ” special edition of Field Technologies Magazine. Better Use of Today’s Technologies to Meet Customer Demands. Better Use of Today’s Technologies to Meet Customer Demands.

Analytics 50

Analytics Software Technology Meeting 50

ChurnZero

NOVEMBER 19, 2018

ChurnZero has been named to the 2018 NVTC Tech 100 list by the Northern Virginia Technology Council (NVTC), the membership and trade association for the technology community in Northern Virginia and Greater Washington. The post ChurnZero Named to the 2018 NVTC Tech 100 List appeared first on ChurnZero. About ChurnZero .

Government 58

Government Touchpoint Policies Technology 58

Dapresy

MAY 16, 2019

Instead, we’d like to consider technology itself and what it really means to your business’s bottom line. A 2017/2018 survey of market researchers, conducted independently by meaning ltd., For this to happen, market researchers need to rethink the role that technology plays in their profession. So we won’t ask you to.

Technology 70

Technology B2C B2B Healthcare 70

Alliance by IFS

OCTOBER 30, 2019

a leading global provider of field service management (FSM) and mobility solutions , and Software AG , an industry-leading provider of Internet of Things (IoT) software, have teamed up to offer service organizations a comprehensive field service IoT solution. Astea International Inc., Service to Match Expectations. “We

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Oracle

FEBRUARY 23, 2018

However, there’s a limit to the type of customer experience you can build without technology. Yes, the copy, tone, and brand identity you curate can be nurtured through smart design and interaction—but the right technology will allow you to create a superior CX that will, in the long run, be your brand’s differentiator.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Topics included disruptive technology, uberization of the workforce, data analytics, supply chains, employee culture, customer experience, and much more.

Trends 74

Trends Measurement Competitive Advantage Metrics 74

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About G2 (formerly G2 Crowd).

Software 56

Software Report Customer Success Net Promoter Score 56

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. ” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Management 52

Management CRM e-support Customer Relationship Management 52

CSM Magazine

APRIL 18, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

System 52

System Management Customer Relationship Management CRM 52

Alliance by IFS

SEPTEMBER 5, 2018

We had a great time meeting talented people and unveiling our new website and software version release of Alliance Enterprise. The post Field Service Amelia Island 2018 Recap appeared first on Astea. Last week’s Field Service Amelia Island was another great trade show event for the Astea International team.

Conference 40

Conference Software Groups Technology 40

CSM Magazine

MARCH 7, 2024

Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation. ” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Automotive 52

Automotive Customer Relationship Management CRM System 52

Oracle

MARCH 12, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Over 90 of these sessions will focus specifically on service trends and technologies. Ready to register now for Modern Customer Experience 2018?

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journeys 49

Customer Journeys Innovation Financial Touchpoint 49

ChurnZero

DECEMBER 18, 2018

ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards. APPEALIE has announced the winners of the 2018 SaaS Awards. Our highly selective SaaS award recognizes software platforms that are exceeding those rising customer expectations,” commented Matt Harney, Founder of APPEALIE. Instructure. JDA Luminate.

Net Promoter Score 40

Net Promoter Score Software Customer Success Customer Expectations 40