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Best Field Service Resources of 2018

Alliance by IFS

With 2018 almost at an end, let’s reflect on the best field service resources from this year. Thank you for visiting Astea’s blog, a place for service professionals from around the globe to find helpful educational resources on everything “field service”! We hope you enjoy them. Happy learning!

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Best Field Service Resources of 2018

Alliance by IFS

With 2018 almost at an end, let’s reflect on the best field service resources from this year. Thank you for visiting Astea’s blog, a place for service professionals from around the globe to find helpful educational resources on everything “field service”! We hope you enjoy them. Happy learning!

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Citrus Group Stays Connected with BigChange Job Management Software

CSM Magazine

Electrical service provider Citrus Group, is using a BigChange job management system to reduce asset downtime and boost customer service. “We use it for all aspects of the business from job reports and tracking, to financial management and accounting.

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1] 

Lumoa

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? That’s what we asked each of them: How do you see the future of customer experience??

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D2 Launches Facilities Management Division with BigChange

CSM Magazine

D2 Facilities has used job management software from BigChange to underpin expansion of its facilities management services. D2 Facilities provides a range of building maintenance and facilities management services to blue chip clients across London and the South East.

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DSSL Rolls-Out BigChange Mobile Field Service Management System

CSM Magazine

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. Since implementing BigChange, DSSL has significantly reduced its back-office administration resource. DSSL is also realising improvements in cashflow due to more timely and accurate invoicing and improved management reporting.

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Green Spark Environmental Cleans Up Job Management with BigChange

CSM Magazine

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.