NICE inContact

JANUARY 24, 2018

How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? A few years ago, the notion of managing customer journeys was an essential theme in customer care. Digital Transformation. Artificial Intelligence. Plan to join us!

Customer Care 186

Customer Care Self Service Contact Center Chatbots 186

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.

Management 52

Management CRM e-support Customer Relationship Management 52

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. Automated workflows and integration of management systems has meant that two, full-time staff members have been redeployed within the business equating to a saving of around £60,000 per annum.

System 52

System Management Customer Relationship Management CRM 52

Vonage

SEPTEMBER 26, 2018

After two fun, informative and action-packed days, it’s hard to believe we're already halfway through Dreamforce 2018! We’ve put together 18 of the most thought-provoking quotes from some of those great minds of Dreamforce 2018 for you to enjoy and share across your social networks. We’re sure there will be plenty more to come!

Connections 120

Connections Technology Sales Trends 120

Oracle

JANUARY 24, 2018

Customer Relationship Management, or CRM software, has come a long way since its beginnings in the 70s and 80s. Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. Read more on trends in CRM software in 4 Trends for CRM in 2018.

CRM 111

CRM Trends Software Customer Relationship Management 111

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan.

Management 83

Management Company Self Service Wireless 83

ReviewTrackers

APRIL 8, 2022

A 2018 study from Tripadvisor revealed that an overwhelming 97 percent of respondents see online reputation management as important to their business. However, many Tripadvisor business listing managers are still lost in the dark when it comes to creating an effective reputation management strategy.

Management 123

Management Study Consumers Feedback 123

CSM Magazine

SEPTEMBER 21, 2023

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has greatly reduced the time and resource taken to manage its rapidly expanding service team.

Management 59

Management Customer Relationship Management CRM Fashion 59

Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., CHICAGO, IL (September 17, 2018) — Astea International Inc., © 2018 Astea International Inc.

Conference 84

Conference Technology Software Management 84

ReviewTrackers

JULY 5, 2018

In addition, in the first quarter of 2018, active diners on Grubhub increased 72 percent year over year at 15.1 Tips to Manage Seamless, Eat24, and Grubhub Reviews. Because all of these sites are affiliated with Grubhub and specific to delivery, restaurants should manage these reviews in the same way.

Management 150

Management How To Metrics Consumers 150

Alliance by IFS

NOVEMBER 28, 2018

We also showcased the latest version release of our Alliance Enterprise field service management and mobility platform. For more information about how Astea can help digitize your service operation, click here or contact us any time. The post Field Service Asia 2018 Recap appeared first on Astea.

Conference 78

Conference Technology Strategy Management 78

CloudCherry

OCTOBER 25, 2018

Panel attendees: Vipul Chawla – Managing Director Asia Pacific – Pizza Hut. All of this information is used by the design team who are constantly looking for ways to make the experience effortless. The post Takeaways from CEM Asia 2018: Quantifying the Impact of CX appeared first on CloudCherry.

CEM 170

CEM ROI Metrics Call Center 170

CSM Magazine

AUGUST 7, 2023

Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app. “Using BigChange we have had the working practices and management structure of a much bigger company from the start.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

FEBRUARY 23, 2023

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange. This information is also used to create invoices and inform payroll, further improving efficiency and reducing the potential for errors.

Groups 52

Groups Management Customer Relationship Management CRM 52

Clarivate

MAY 30, 2023

As the business value of intellectual property (IP) continues to grow, the need to manage IP as a strategic asset is greater than ever. As of 2018, intangible assets accounted for 84% of market capitalization for S&P 500 companies , compared to just 12% four decades ago. Recent judicial decisions are also impacting IP management.

Management 59

Management Financial Innovation Analysis 59

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. We have long been known as the field service management technology partner of choice for Information Technology services companies. Visit the Astea Team at Booth #22. Learn More about Alliance Enterprise.

Technology 50

Technology Management Conference Software 50

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. We have long been known as the field service management technology partner of choice for Information Technology services companies. Visit the Astea Team at Booth #22. Learn More about Alliance Enterprise.

Technology 50

Technology Management Conference Software 50

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Technology related to voice recognition will be most impactful in 2018. In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Voice Recognition. Gamification.

Self Service 80

Self Service Customer Service Gamification CRM 80

CloudCherry

DECEMBER 1, 2018

Panel attendees: Vipul Chawla – Managing Director Asia Pacific – Pizza Hut. All of this information is used by the design team who are constantly looking for ways to make the experience effortless. The post Takeaways from CEM Asia 2018: Quantifying the Impact of CX appeared first on CloudCherry.

CEM 150

CEM ROI Metrics Call Center 150

C3Centricity

AUGUST 20, 2017

Do you know how you’re going to beat the competition in 2018? So what have you promised your top management? To do this, start by collecting everything you know about them and then store all this knowledge and information as a descriptive and visual persona. To answer both these questions you need information.

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. This is a central part of managing our community. Segmentation is key.

How To 113

How To Groups Customers Innovation 113

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. Click here for more information on how Verint helps listen to, analyze and act upon the Voice of the Customer from across digital customer engagement channels to deliver positive business outcomes. sales jumping 19.7% over 2017 to $7.9

Retail 60

Retail Consumers Online Experience Sales 60

Customer Bliss

JANUARY 4, 2019

Today’s podcast is the last replay featuring “best of” content from 2018. Alan had a good rapport with the CEO at Northside, and a few years later, was asked to run patient relations after the manager left for a sabbatical. Improve Your Project Management Skills. CustomerExperience #CX Click To Tweet.

Hospitality 141

Hospitality Healthcare Customer Experience Chief Customer Officer 141

Storyminers

JULY 7, 2020

What’s the most important thing contact center managers should prepare for in 2017? The answer to this question is the same as it was in 2016 and will be the same as in 2018. #1 As information from new sources (like robots, contact centers, traffic meters, machine vision, predictive algorithms, etc.) Bio and Contact Information.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. Click here for more information on how Verint helps listen to, analyze and act upon the Voice of the Customer from across digital customer engagement channels to deliver positive business outcomes. sales jumping 19.7% over 2017 to $7.9

Retail 60

Retail Consumers Online Experience Sales 60

Comm100

JUNE 13, 2018

Steve DiGioia has a very succinct yet informative post on the best way of dealing with upset customers, and his acronym is particularly useful for remembering what you need to do. Often times, stories last for hundreds of years as they are passed down to inform and educate with hidden gems of knowledge embedded within. Conclusion.

Customer Service 103

Customer Service Airlines Call Center Metrics 103

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Arrange a solid infrastructure for all of your data including where it will be stored and managed. This will enable you to extract actionable insights from your customer data and capitalize on the information available to you.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Arrange a solid infrastructure for all of your data including where it will be stored and managed. This will enable you to extract actionable insights from your customer data and capitalize on the information available to you.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

ReviewTrackers

OCTOBER 19, 2022

Reputation management for doctors continues to be more important with every passing year. A 2018 PatientPop survey revealed that 80.3 We compiled a list of the most vital tips that serve as a starting point when you’re in charge of reputation management for doctors. A 2018 survey revealed that online reviews 66.3

Management 65

Management Guidelines Healthcare Feedback 65

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 106

Contact Center Report Customer Journeys Customer Centricity 106

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? Bookmark this page and check back as we update event and conference information throughout the year. April 2018 CX Events and Conferences. April 8 – 11, 2018. April 10 – 12, 2018. April 10 – 11, 2018. April 18, 2018.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

Steve DiGioia

MARCH 22, 2021

Do you use signage, a listing on the menu, or are your employees educated enough to properly inform any customer who asks? If there was ever an opportunity to make a significant impact in the lives of millions of consumers it is to inform the customers of any allergens. This is more important than you may realize. According to F.A.R.E.

Customer Service 346

Customer Service Hospitality Policies Customers 346

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan.

Company 62

Company Self Service Wireless Software 62

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. With better tech and information, they can provide better support faster. All departments must have the same access to customer information and contact history. Here are three things we should be watching for in 2018.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

ShepHyken

JANUARY 1, 2018

15 Customer Experience Trends for 2018 by Bruce Temkin. My Comment: Let’s start the New Year with a list of 14 customer experience (CX) trends for 2018 by my friend Bruce Temkin. If CX is important to you, and I know it is, then pay attention to what Bruce predicts for 2018. We have a “Manager of Many Things.”

Customer Service 0

Customer Service Trends Culture Advertising 0

ShepHyken

NOVEMBER 12, 2018

From front-line staff to marketing strategists and brand managers, employees generally enjoyed job security with classic benefits such as superannuation plans, stable income streams, employment rights, training, sabbaticals and long-service leave. Forrester) Let’s face it: 2018 was not a fabulous year for customer experience.

Customer Service 92

Customer Service Effort Score Customer Service Training Marketing 92

GlowTouch

NOVEMBER 22, 2019

Honored with STPI IT Export Award for the Year 2018-19. For more information, contact GlowTouch at 502 410 1732. of India during the Bengaluru Tech Summit 2019 Event, recognizing the Company’s major contribution for the highest exports from the Mangalore Zone during the year 2018-19. Diya Systems (Mangalore) Pvt.

System 52

System Conference Financial Analysis 52