CloudCherry

DECEMBER 1, 2018

Looking across all these journeys, you need to understand what the cost of keeping your customers engaged. This is how you determine whether your customer experience is impacting the results across the entire journey.”. The post Takeaways from CEM Asia 2018: Quantifying the Impact of CX appeared first on CloudCherry.

CEM 150

CEM ROI Metrics Call Center 150

Avaya

MAY 8, 2019

“We partnered with Avaya for the experience and flexibility to drive innovation and deliver customized contact center solutions to our clients and their customers.”. Gartner has named Avaya a Leader in their 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. billion according to Adobe , results could have been even higher if online retailers addressed key issues that are creating poor customer experiences. The post Key Learnings from Cyber Monday 2018 appeared first on OpinionLab. sales jumping 19.7%

Retail 60

Retail Consumers Online Experience Sales 60

Totango

NOVEMBER 22, 2017

We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

Customer Success 84

Customer Success Conference Customer Centricity Customer Engagement 84

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Technology related to voice recognition will be most impactful in 2018. In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Voice Recognition.

Self Service 80

Self Service Customer Service Gamification CRM 80

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. billion according to Adobe , results could have been even higher if online retailers addressed key issues that are creating poor customer experiences. sales jumping 19.7% over 2017 to $7.9 This article was originally posted on the Verint blog.

Retail 60

Retail Consumers Online Experience Sales 60

ShepHyken

OCTOBER 15, 2018

Top 10 tips to ensure design thinking boosts customer engagement by The Wise Marketer. The Wise Marketer) Lesley Gulliver and Darren Evans, strategic brand consultants from The Engine Room (UK), draw on over 45 years’ combined industry experience to advise how to enhance customer engagement with real design thinking.

Customer Service 86

Customer Service Automotive Tips Feedback 86

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. The race for (the right) customer engagement solution will intensify.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Peter Lavers

FEBRUARY 27, 2018

We’re delighted to announce that WCL Customer Management’s founding director Peter Lavers will be participating at IBM Watson’s showcase Think 2018 conference in Las Vegas in March. You can find out more and register to attend at the Think 2018 website. The post Think 2018 appeared first on Think CX.

Competitive Advantage 40

Competitive Advantage CRM Conference Leadership 40

Help.com

MARCH 14, 2016

71% of customers are ready and willing to part ways with your company. We share a few tips below that can help boost your customer engagement and create a culture of loyal, happy customers. Make your business more customer-centric. “A Video in customer support is growing. Why aren’t they happy?

Customer Engagement 114

Customer Engagement Engagement Tips Social Media 114

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. 2 for Companies.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

Customer Success 76

Customer Success Meeting Lifetime Customer Consulting 76

Provide Support

JANUARY 7, 2019

Provide Support Live Chat 2018 Success Story. 2018 year was very productive and rich for new features in Provide Support. The post Provide Support Live Chat Achievements in 2018 appeared first on Live Chat, Customer Service Blog | Provide Support. The following features are available with new embedded chat window: (.).

System 40

System Customer Engagement Engagement Customer Service 40

Bizagi

FEBRUARY 11, 2019

In a time when everyone wants, and expects, immediate answers to their questions, the pressure is on for businesses when it comes to customer engagement. Gartner predicts that by 2020 as much as 85% of all customer interactions will be handled and managed without humans. Automation benefits both customers and the business.

Customer Engagement 45

Customer Engagement Engagement Chatbots Customers 45

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. The submission window starts July 23, 2018 at 5:00 am PT.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. The submission window starts July 23, 2018 at 5:00 am PT.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. The submission window starts July 23, 2018 at 5:00 am PT.

B2C 40

B2C Social Media B2B Brands 40

Lithium

OCTOBER 18, 2018

The award demonstrates that the customer is innovating and excelling in customer engagement, adopting new technologies, and delivering impressive results. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is. Check out their submission here.

Innovation 40

Innovation Customer Engagement Engagement Technology 40

Lithium

OCTOBER 18, 2018

The award demonstrates that the customer is innovating and excelling in customer engagement, adopting new technologies, and delivering impressive results. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is. Check out their submission here.

Innovation 40

Innovation Customer Engagement Engagement Technology 40

Lithium

OCTOBER 18, 2018

The award demonstrates that the customer is innovating and excelling in customer engagement, adopting new technologies, and delivering impressive results. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is. Check out their submission here.

Innovation 40

Innovation Customer Engagement Engagement Technology 40

Lithium

OCTOBER 18, 2018

The award demonstrates that the customer is innovating and excelling in customer engagement, adopting new technologies, and delivering impressive results. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is. Check out their submission here.

Innovation 40

Innovation Customer Engagement Engagement Technology 40

Lithium

OCTOBER 18, 2018

The award demonstrates that the customer is innovating and excelling in customer engagement, adopting new technologies, and delivering impressive results. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is. Check out their submission here.

Innovation 40

Innovation Customer Engagement Engagement Technology 40

Lithium

OCTOBER 18, 2018

The award demonstrates that the customer is innovating and excelling in customer engagement, adopting new technologies, and delivering impressive results. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is. Check out their submission here.

Innovation 40

Innovation Customer Engagement Engagement Technology 40

inQuba

NOVEMBER 16, 2018

[Johannesburg] 20 November 2018 – South African Customer Experience and Journey Analytics SaaS provider inQuba has been covered by international analyst group Gartner in its Market Guide for Voice-of-the-Customer Solutions 2018 for its Voice-of-the-Customer (VoC) platform. Contact us Contact us.

Marketing 58

Marketing Analytics Customer Journeys Report 58

ShepHyken

JULY 30, 2018

The answers given are insightful and may prove useful if you’re looking to revamp your company’s customer engagement in the near future. My Comment: How do you deliver a better customer experience? This short article has some very powerful ideas on how to go about creating a customer service training program.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Second to None

OCTOBER 16, 2018

The holiday season is approaching and it can help determine whether 2018 was a year of growth or stagnation for your retail brand. Adopting these novel methodologies as a cog in your brand experience platform can help your team encourage high levels of customer engagement across different points along the customer journey.

Customer Engagement 67

Customer Engagement Engagement Ecommerce Retail 67

Totango

NOVEMBER 22, 2017

We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

Customer Success 48

Customer Success Conference Customer Centricity Customer Engagement 48

Maru/HUB

APRIL 23, 2018

At the beginning of this year we set out some predictions for 2018. CUSTOMER EXPECTATIONS INCREASE. We predicted that customers were only going to become more and more demanding, and organisations must be prepared to keep up. In the digital age with so many channels readily available for customers, this prediction was obvious.

Customer Experience 40

Customer Experience Customer Service Representative Software Customers 40

Oracle

MARCH 7, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? Creating Mobile-First Customer Engagements.

Customer Experience 49

Customer Experience Chatbots Omni-Channel Loyalty 49

LiveChat

FEBRUARY 13, 2018

Bot creation is considered to take a center stage by the year 2021 and these changes will start picking up in 2018 henceforth. From the look of things, chatbots are believed to change and redefine how organizations are conducting their business more particularly in their approach towards customer service. Enhanced conversations.

Chatbots 50

Chatbots Trends Technology Social Media 50

Oracle

SEPTEMBER 9, 2018

Ovum, an independent analyst and consultancy firm, recently released its Ovum Decision Matrix: Selecting a Customer Engagement Platform, 2018–19 report. “For a CEP to be effective, everyone in the enterprise must commit to the customer,” the report states.

Report 45

Report Customer Engagement Engagement Consulting 45

Lithium

MAY 23, 2018

Our Lithium Stars Program launched in 2010, and serves as a way for us to celebrate and shine a light on superusers who have become advocates and thought leaders in their own communities, and in the realm of social customer service. Get ready to congratulate this year’s All-Stars, Rockstars, and Heroes live!

Meeting 40

Meeting Customer Engagement Engagement Industry 40

Lithium

MAY 23, 2018

Our Lithium Stars Program launched in 2010, and serves as a way for us to celebrate and shine a light on superusers who have become advocates and thought leaders in their own communities, and in the realm of social customer service. Get ready to congratulate this year’s All-Stars, Rockstars, and Heroes live!

Meeting 40

Meeting Customer Engagement Engagement Industry 40

Lithium

MAY 23, 2018

Our Lithium Stars Program launched in 2010, and serves as a way for us to celebrate and shine a light on superusers who have become advocates and thought leaders in their own communities, and in the realm of social customer service. Get ready to congratulate this year’s All-Stars, Rockstars, and Heroes live!

Meeting 40

Meeting Customer Engagement Engagement Industry 40

Second to None

MARCH 7, 2018

The ability to curate high levels of customer engagement can help brands to increase their customer retention rate, which can have a direct impact on overall profitability. To learn more about customer engagement strategies, check out the following piece written by Kenneth Adams for Forbes.

Customer Engagement 54

Customer Engagement Engagement Effort Score Groups 54

Pink Guava

AUGUST 29, 2018

CUSTOMER EXPERIENCE MANAGEMENT TRENDS FOR 2018 When globally, 75% of companies want to work on customer experience, it is becoming a long term value creation model which is sustainable, equitable and shall build gains for all together.

Customer Experience Management 40

Customer Experience Management Trends Customer Experience Management 40

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48