Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

Customer Success 76

Customer Success Meeting Lifetime Customer Consulting 76

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Verint

DECEMBER 19, 2017

If it isn’t already, community should be a critical part of your digital strategy for customer service and for digital marketing. I can potentially turn a one-time customer into a lifetime customer by helping them feel empowered, cared for and valued.

Self Service 37

Self Service Competitive Advantage Lifetime Customer Customer Care 37

Bold360

APRIL 18, 2018

Legacy tools and systems can’t deliver the contextual, immediate resolutions that customers have come to expect and therefore, companies are feeling pressure to re-shape their customer experience strategy to something that will meet their customer’s needs today and tomorrow.

Omni-Channel 51

Omni-Channel Strategy Customer Experience Chatbots 51

Avaya

JUNE 18, 2018

Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. GDPR went into effect in May 2018 to protect European Union (EU) citizens’ data and privacy. Comply with GDPR.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

AUGUST 10, 2017

The customer relationship management (CRM) market, for instance, reached $26.3 billion in market value by 2018. One motivation for adopting these technologies is the data they provide—data that, companies hope, will help them strengthen their relationship with customers. billion in 2015 —up 12 percent from the previous year.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40