Second to None

MARCH 9, 2018

Customer expectations within the social media space are changing as the technology platforms become more integrated in society. Specifically, the ability to provide a high level of customer service can help improve the way that online consumers perceive your brand. 1: A rapid response is now standard.

Social Media 69

Social Media Chatbots Customer Service Brands 69

Kayako

SEPTEMBER 20, 2018

In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. Make Customer Experience a Priority .

B2B 203

B2B Sales Customer Experience Customer Journeys 203

ReviewTrackers

APRIL 19, 2018

Customers tell stories on social media. Building a social media marketing plan is essential to the success of your business because customers go to social media platforms to interact with other consumers – and your brand. Here are four key components of a social media marketing plan.

Social Media 56

Social Media Marketing Advertising How To 56

ReviewTrackers

JULY 23, 2018

You have already planted your business flags on popular social media properties. Now, it’s time to grow your social media presence, drive engagement, and get real results that can impact your bottom line. 7 Social Media Marketing Strategies to Drive Results . 1: Come Up with Your Social Media Game Plan.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

Kayako

JANUARY 17, 2018

Metrics like leads, revenue, and sales put a large emphasis on customer acquisition. Customer-centric sales strategy. Sales is often the first one-on-one touchpoint customers experience with your business. They’re likely to come in contact with sales long before they need your support team. NPS measures customer loyalty.

Customer Experience 448

Customer Experience Net Promoter Score NPS Touchpoint 448

SurveySparrow

MARCH 19, 2024

Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading. Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. Your videos may even go viral.

Video 95

Video Strategy Marketing Social Media 95

NetBase

NOVEMBER 5, 2018

Social media listening makes the effort much more manageable, but only when you know what to look for – and how. Had you read our 2018 European Luxury Accessories Report , you’d already have that answer – and many more besides, but let’s assume you haven’t seen it yet. Revisiting Misguided Social Sentiment: Cairo & Beyond.

Social Media 56

Social Media Apparel Culture Exercises 56

GetFeedback

NOVEMBER 7, 2019

Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. We call this new reality “ the visual economy ,” and in it, product imagery and interaction along the purchase journey is as important to consumers as the product itself.

Ecommerce 249

Ecommerce Social Media Competitive Advantage Study 249

Second to None

FEBRUARY 14, 2018

This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. Here are the six customer service trends we expect to see in 2018 and, more importantly, our advice on how to manage them. Customers Will Contact You On Social Media.

Trends 63

Trends Social Media e-support Chatbots 63

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. This blog post is not about the top customer service trends to watch out for in 2018. Who is doing this right?

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ReviewTrackers

FEBRUARY 24, 2021

When you were applying to jobs right out of college, your advisor, family and friends may have told you to watch what you post on social media because you had to create a positive online brand reputation to get a job. More and more consumers are reading and writing reviews about businesses. In fact, 63.6

Brands 104

Brands Marketing Social Media Sports 104

NetBase

JULY 22, 2020

Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. What luxury consumers really want from brands. Prior to the pandemic, luxury ecommerce accounted for only 10-12% of global sales. and European luxury markets.

Consumers 59

Consumers Meeting Brands Ecommerce 59

ShepHyken

FEBRUARY 19, 2018

(BizReport) While most companies are on-board in improving social network-based customer service, many continue to approach social customer service in a not fulfilling way. And, while about two-thirds of consumers contacting b usinesses for customer service are doing so on social media, this is a problem.

Self Service 82

Self Service Customer Service Social Media Customer Service Training 82

Ann Michaels and Associates

DECEMBER 27, 2018

93% of local consumers use reviews to determine if a local business is good or bad (BrightLocal, 2017). • The impact of online reviews on sales. • Given two products with similar ratings, consumers are more likely to buy the product with more reviews (Psychological Science, 2017). Consumer engagement with reviews. •

B2B 73

B2B Hotels Consumers Brands 73

NetBase

JUNE 4, 2020

And Pinterest is perfectly positioned to sell recipe ingredients to its significant and highly engaged consumers! If you aren’t thinking about how to rebuild your business strategy to adapt to this new consumer capability, you should be! Social media truly becoming a one stop shop for consumers. Let’s take a look.

Social Media 70

Social Media Ecommerce Retail Consumers 70

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Customer service agents can be the difference between a won or lost sale, and brands are beginning to realize that. They are the face of your brand.

Trends 214

Trends Customer Service Chatbots Omni-Channel 214

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. The goal will be to intuitively understand the nuances of each individual consumer as they inevitably change to deliver deeper levels of personalization.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Maru Group

NOVEMBER 21, 2018

In recent years we’ve seen emerging trends of consumers moving online rather than visiting stores in person. Last year, the Office for National Statistics (ONS) reported an 11% rise in online Black Friday sales compared to 2016. Predictions for Black Friday 2018. How Did Retail Fare in 2017 on Black Friday?

Net Promoter Score 40

Net Promoter Score Retail Analysis Trends 40

NetBase

MARCH 25, 2020

Businesses and consumers are operating in a new reality as they pull together to fight the Coronavirus pandemic. How do companies stay on the consumers’ radar with business closures and mandated quarantines? Completing this, LV moved consultations and post-sale customer services online as well, doubling online sales from 2019.

Retail 46

Retail Consumers Fashion Financial 46

Oracle

DECEMBER 13, 2019

Here’s how clever consumers are strategizing and stretching their spend this year. Bundles, sales, and clearance. When savvy shoppers are navigating their favorite online stores, they always remember to visit the sale and clearance sections. Brand emails, social media, and browser extensions for exclusive coupon codes.

Consumers 40

Consumers Strategy Retail Social Media 40

ProProfs Chat

FEBRUARY 13, 2020

Social Media & Customer Loyalty. Customer Loyalty Program Improving Sales. What Loyal Consumers Want. Consumers are retracting loyalty, or switching loyalty programs faster than even three years ago, with 78% of consumers reporting they are retracting loyalty at a faster pace. Mobile Customer Loyalty.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Customer service agents can be the difference between a won or lost sale, and brands are beginning to realize that. They are the face of your brand.

Trends 159

Trends Customer Service Chatbots Omni-Channel 159

Currency Alliance

JUNE 21, 2018

In the attention economy, the mind of the modern consumer is hardwired for instant gratification – often at zero effort. The app cuts through to attention-starved consumers by offering a ‘daily hit of new rewards and experiences’, and is also social-enabled, allowing members to boost their points by sharing the app with friends.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

ProProfs Chat

JANUARY 30, 2020

Impact of Customer Engagement On Sales. Customer Engagement Through Social Media. Consumer Engagement & Experience. 79% of consumers say being able to engage with knowledgeable store associates is “important” or “very important.” 88 percent of consumers trust online reviews as much as personal recommendations.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

LoyaltyPlus

JANUARY 22, 2019

Taking care of the modern, tech-savvy consumer. South Africa has long been considered a market of brand-loyal and brand-conscious consumers. The popularisation of loyalty programmes and digital solutions that automate transactions, implies that the modern tech-savvy consumer is more empowered than ever before.

Consumers 40

Consumers Customer Relationship Management Social Media Retail 40

LoyaltyPlus

JANUARY 22, 2019

Taking care of the modern, tech-savvy consumer. South Africa has long been considered a market of brand-loyal and brand-conscious consumers. The popularisation of loyalty programmes and digital solutions that automate transactions, implies that the modern tech-savvy consumer is more empowered than ever before.

Consumers 40

Consumers Customer Relationship Management Social Media Retail 40

Customer Bliss

JANUARY 3, 2019

Bloomgarden’s article also addresses the fact that job training and transparency are increasingly becoming top concerns among consumers, and I agree. It’s something we should be concerned about both as consumers and as business leaders. ” I ask business leaders to think about their sales process.

Chief Customer Officer 170

Chief Customer Officer Video Course Social Media 170

LiveChat

FEBRUARY 13, 2018

Bot creation is considered to take a center stage by the year 2021 and these changes will start picking up in 2018 henceforth. In today’s world, many people are talking to each other via text messages such as customer care, Facebook messenger and generally on social media. Crypto-tokens and blockchains for messengers.

Chatbots 50

Chatbots Trends Technology Social Media 50

Oracle

OCTOBER 2, 2019

While consumers are hungrier than ever for goods and digital services, the level of competition in this space has never been higher, making margins tight. A post shared by ASOS (@asos) on May 17, 2018 at 11:57pm PDT. Social commerce. According to eMarketer , the global ecommerce market is expected to grow by 20.7%

Ecommerce 87

Ecommerce Technology Social Media Chatbots 87

TechSee

OCTOBER 23, 2018

consumers abandoned a brand due to lack of personalization and trust. These strategies are increasingly being explored with Gartner stating that by 2018, over 50% of companies will have redirected investments towards customer experience innovations. Amazon reports that 35% of all their sales are generated by the recommendation engine.

Tools 157

Tools Customer Service Chatbots How To 157

ReviewTrackers

MARCH 26, 2018

When you were applying to jobs right out of college, your advisor, family and friends may have told you to watch what you post on social media because you had to create a positive online brand reputation to get a job. More and more consumers are reading and writing reviews about businesses. In fact, 63.6

Brands 82

Brands Marketing Social Media Sports 82

CSM Magazine

MARCH 28, 2018

Here are five small steps you can take towards growing your business in 2018. Spend time researching the market and consumer trends. Their first video marketing campaign began through Vine, the social media app which shared user-created six second videos. Unsure of where to start? Study Trends.

Social Media 40

Social Media Video Return on Investment Trends 40

Magellan Solutions

APRIL 19, 2023

Customer experience is a key aspect for companies trying to increase sales, satisfaction, and referrals. In 2022, the State of the Connected Customer surveyed almost 17,000 consumers globally and reported that 88% of them consider the experience a business offers to be as vital as its products and services.

Insurance 98

Insurance Industry Customer Service Competitive Advantage 98

Fox Metrics

JUNE 25, 2020

New technologies, strategies, and trends are being introduced now and again to allow companies to meet the evolving interests and behavior of consumers. A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. But things have quickly evolved over the past few years.

Trends 111

Trends Marketing Social Media Advertising 111

Bold360

MARCH 9, 2017

Consumers no longer peruse and purchase in the same ways, and we cannot approach them as we used to. As Forrester posited, we are in the Age of the Customer, and in this era of immediacy and availability, offering digital self-service is a requirement for any company hoping to provide high-level service for consumers.

Omni-Channel 65

Omni-Channel Self Service Consumers Connections 65

NetBase

MARCH 4, 2019

Building an online persona for a brand is important, as is getting that persona in front of the right audience, which is not an easy task with all the competition for consumers’ attention online. Being an occasional participant online is just not good enough, and neither is selecting a tool and putting your social presence on auto-pilot.

Report 89

Report Social Media Advertising Ecommerce 89

NetBase

AUGUST 20, 2020

Brands are rethinking ways to cross the threshold into sustainability, and savvy brands like Chipotle Goods are relying on consumer intelligence to drive a commitment to sustainability trends. Consumers want emotional connection to brands and want to make a difference with their dollar. Sustainable foods are winning consumers.

Trends 71

Trends Apparel Consumers Social Media 71