Oracle

FEBRUARY 13, 2019

From the continued growth of ecommerce to the rise of experiential retail , 2018 saw a number of changes within the retail industry. And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. Customer loyalty trend #1: Loyalty programs will reward for customer advocacy.

Trends 95

Trends Loyalty Loyalty Programs Retail 95

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. In 2000, UK consumer bank Halifax launched a fairly successful marketing slogan: the people that give you extra [iv]. Actually, they do.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Oracle

OCTOBER 30, 2019

Direct to consumer (DTC) brands are transforming the entire ecommerce industry, according to new research. Those are just a few examples of million-dollar, loyalty-inspiring brands founded within the last 10 years. Those are just a few examples of million-dollar, loyalty-inspiring brands founded within the last 10 years.

Retail 52

Retail Consumers Ecommerce Advertising 52

Currency Alliance

DECEMBER 18, 2017

There are of course many trends taking shape, but we thought we would take a look at what we consider to be the three top loyalty trends for 2018, and the implications of these for both brands and customers. Everyone knows that trust is key in brand loyalty. This is something that we see gathering pace in 2018.

Loyalty 49

Loyalty Trends Brands Loyalty Programs 49

ShepHyken

MAY 11, 2018

In this background, a B2B business not only needs to take on a different and informed kind of marketing strategy but is also required to take care of service issues in a way that customer loyalty stays intact and is in the driver’s seat. The faster a customer complaint is resolved, the better loyalty you will gain.

Trends 100

Trends Customer Service Video B2B 100

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. So in the context of the gongs now having been handed down, here’s a look out over loyalty marketing landscape: what makes a winning program now, and what new surprises might be in store for 2019.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

ijgolding

AUGUST 3, 2018

In April 2018 I wrote an article for my column in customerthink – it was called ‘Transform or Die! I wrote the following: Retail, in general, is an industry that contains companies completely failing to continually reassess their ‘why’, as marketing guru Simon Sinek would say.

Case Study 191

Case Study Retail Study Policies 191

Oracle

FEBRUARY 26, 2018

For both marketers and retailers, the most influential technologies available were those that used customer – and even employee – data to improve experiences and make marketing smarter, more streamlined, and ultimately a more profitable venture. Now, in 2018, the excitement that surrounded big data has worn off.

Analytics 90

Analytics Data Fashion Retail 90

GetFeedback

DECEMBER 21, 2018

In fact, according to Econsultancy’s Digital Trends 2018 report, 45% of companies cite content and experience management as their number one priority. consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat. American Express ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. This blog post is not about the top customer service trends to watch out for in 2018. Who is doing this right?

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Maru Group

NOVEMBER 28, 2018

Early indicators suggest that Black Friday bought an estimated £7billion cash injection into the UK retail market, yet results show that footfall was down 5.4% It all leads us to suggest that – as predicted – many consumers headed online. Online retail trade body IMRG now refer to Black Friday as ‘Blackvember’. year on year.

Loyalty 45

Loyalty Retail Customer Experience Analysis 45

Oracle

NOVEMBER 27, 2019

Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech.

Retail 74

Retail Innovation Trends Ecommerce 74

ShepHyken

MAY 28, 2018

ICMI) We’re almost to the mid-point of 2018, and it still amazes me that many brands either have no social customer service or ineffective social customer service. Power survey that says 67% of consumers have used social media to resolve customer service issues. My Comment: Loyalty programs can be powerful. by Sue Duris.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

C3Centricity

MAY 25, 2020

Consumers are adapting their behaviours to the trading of their personal information. If you’re interested in reading an analysis of the US Retail Apocalypse and the 23 big retailers closing stores then I highly recommend this post on Fox Business from last year. 63% of millennial consumers agree they’re.

Technology 194

Technology Analysis Data Consumers 194

SurveyGizmo

DECEMBER 13, 2017

With the new year ahead, there is no better time than now to start discussing 2018 customer experience predictions. Thanks in large part to heightened focus on the consumer and associated data, consumers are now involved earlier in product and service development. healthy, convenient, fresh). The distance grows again.

Customer Experience 58

Customer Experience e-support Customers Study 58

Maru Group

NOVEMBER 28, 2018

Early indicators suggest that Black Friday bought an estimated £7billion cash injection into the UK retail market, yet results show that footfall was down 5.4% It all leads us to suggest that – as predicted – many consumers headed online. Online retail trade body IMRG now refer to Black Friday as ‘Blackvember’.

Loyalty 40

Loyalty Customer Experience Retail Analysis 40

ShepHyken

JUNE 25, 2018

Keys To Earning Sustained Loyalty From Your Employees by Charle Brown. Chief Executive) Having strengthened millions of relationships for brands and causes worldwide, we’ve identified five critical steps to achieve the sustained loyalty your business needs. What do these companies do to earn such loyalty?

Customer Service 85

Customer Service Loyalty Tips Conference 85

Maru Group

NOVEMBER 27, 2018

Black Friday 2018 has delivered less than expected. While UK retailers saw an estimated £7billion of online sales over the weekend, it’s less than the £8.1billion estimated by online retail trade body IMRG back at the beginning of the month. Retailers must find a clear balance in their Black Friday strategies.

Retail 40

Retail Sales Feedback Strategy 40

C3Centricity

AUGUST 20, 2017

Do you know how you’re going to beat the competition in 2018? CPG (consumer packaged goods) companies on the other hand, frequently encourage their customers to buy more through promotions and discounts. This could be by serving behind the counter if you have a retail outlet. Be different! sales Click To Tweet.

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Currency Alliance

DECEMBER 13, 2018

The Economist, November 2018. Escalating competition across sectors – not a purported “death of loyalty” – is making loyalty harder earned. As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. The evolution of loyalty marketplaces.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

CSM Magazine

NOVEMBER 22, 2023

In the swirling storm that is modern retail, with the high street being buffeted by economic, technological, and social changes, there emerges a beacon of opportunity for retailers: curating brilliant and memorable digital customer experiences. In 2018, online sales accounted for $6.22 billion – a rise of 23.6%

Online Experience 52

Online Experience Retail e-support Groups 52

inmoment

OCTOBER 17, 2018

Today’s empowered customer has brands asking themselves a major question: Do ideals like trust and loyalty still exist between individuals and institutions? It’s the blurry lines around these two topics that inspired InMoment’s most recent study of retail customer experience (CX) trends. It’s a fair question. We surveyed 1,300 U.S.

Retail 40

Retail Trends Loyalty Consumers 40

Second to None

SEPTEMBER 13, 2018

1] Amazon provides its customers with unprecedented convenience, product selection, all matched with above-average customer service and a beloved Prime loyalty program. Amazon has changed the face of the American retail industry, forcing brands of all sizes and styles to complete self-assessment in the face of this retail juggernaut.

Retail 54

Retail Brands Fashion Voice of Customer 54

Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. This uncertainty also impacts consumers and their spending. Given these issues, how can your brand win and retain their loyalty? Published on: January 16, 2019. In monetary terms this led to a 5.8%

Consumers 71

Consumers Brands Social Media Measurement 71

Oracle

OCTOBER 11, 2019

Retail marketers are busy people. Here’s how traditional and direct to consumer (DTC) brands are investing in this emerging technology to acquire, keep, and personalize to the modern customer. of traditional retailers increasing that budget. Unlocking the challenges. of DTC brands and 41.1%

Retail 47

Retail Technology Chatbots Ecommerce 47

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Oracle

SEPTEMBER 3, 2019

Whether it’s a digital-first, direct-to-consumer brand or an established brick and mortar, the ecommerce retail marketing budget holds the key to success. More than half (53%) said acquisition marketing met expectations in 2018; 24% said it exceeded expectations.

Retail 50

Retail Marketing Ecommerce Chatbots 50

NetBase

JULY 31, 2020

Consumers are worried about lots of things – more so than ever before. It is expanding its offerings to speak to consumer concerns, by opening care clinics across the U.S. Telehealth has become a household term as consumers make appointments, refill prescriptions, and talk to their doctor all from the comfort and safety of their homes.

Consumers 52

Consumers Healthcare Insurance Wait Times 52

Eptica

MAY 9, 2018

Date: Wednesday, May 9, 2018 Author: Pauline Ashenden When times are tough, retailers must prioritize customer experience. Published on: May 09, 2018. But it isn’t easy for retailers. They are having to interact with tens of thousands of consumers, across multiple channels. Impatience is a big factor.

Retail 50

Retail Self Service Customer Experience Knowledge Base 50

Retently

SEPTEMBER 17, 2018

Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks , Apple’s NPS score in 2017 was a resounding 72 , which is significantly higher than the average NPS score of the consumer electronics industry. And consumers notice that.

NPS 102

NPS Net Promoter Score Loyalty Omni-Channel 102

TechSee

JULY 23, 2019

According to a 2018 Retail Survey by Accelerated Concepts , 81% of retailers experience downtime at least once per year. These outages cost retailers big bucks. Target’s outage was estimated to have cost the retailer $50 million. billion in 2018 and is expected to reach USD 151.72 Extra POS terminals.

System 129

System Retail Software Sales 129

NetBase

JULY 22, 2020

Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. What luxury consumers really want from brands. consumers believe luxury brands should engage in manufacturing practices that are environmentally friendly.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Oracle

NOVEMBER 12, 2019

Consumer expectations have risen to a point where it calls for a company’s customer experience to be seamless across all channels , from your site to your social media channels, in person, and anywhere else your brand has a presence.

Omni-Channel 45

Omni-Channel Loyalty Social Media Ecommerce 45

Hero Digital

DECEMBER 11, 2018

Brand loyalty is at an all-time low, but values-driven connections are tipping the scale for customers across generations. For younger consumers, an emotional CX strategy is even more important: 56% of Gen Z customers say that a fun in-store experience influences where they shop. Reassurance. Confidence.

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

LoyaltyPlus

JANUARY 22, 2019

Taking care of the modern, tech-savvy consumer. South Africa has long been considered a market of brand-loyal and brand-conscious consumers. The popularisation of loyalty programmes and digital solutions that automate transactions, implies that the modern tech-savvy consumer is more empowered than ever before.

Consumers 40

Consumers Customer Relationship Management Social Media Retail 40

LoyaltyPlus

JANUARY 22, 2019

Taking care of the modern, tech-savvy consumer. South Africa has long been considered a market of brand-loyal and brand-conscious consumers. The popularisation of loyalty programmes and digital solutions that automate transactions, implies that the modern tech-savvy consumer is more empowered than ever before.

Consumers 40

Consumers Customer Relationship Management Social Media Retail 40

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. The functionality in loyalty systems is being broken up.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52