ShepHyken

SEPTEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article reminds us of some of the brands who have fallen to their demise because of the commoditization of their products and experiences.

Customer Service 83

Customer Service Automotive Metrics Loyalty 83

ShepHyken

DECEMBER 10, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Build A Brand: 14 Effective Strategies To Improve Customer Experience by Forbes Communications Council. And, that’s not crazy at all!

Customer Service 93

Customer Service Fashion Customer Satisfaction Customer Service Training 93

ShepHyken

JANUARY 22, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. Here are my top five picks from last week.

Customer Service 90

Customer Service Chatbots Wireless Airlines 90

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. Here are my top five picks from last week.

Customer Service 0

Customer Service Retail Contact Center Competitive Advantage 0

ShepHyken

OCTOBER 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. He has a library of customer service books, and in this article shares some of the quotes and ideas he underlined. And how did they do it?

Customer Service 86

Customer Service Customer Retention Culture Tips 86

ShepHyken

JUNE 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: While this article has a retail focus, there is something here for every business. My Comment: I love this article.

Customer Service 83

Customer Service Airlines Tips Retail 83

ShepHyken

JUNE 25, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares five ways to do so. Personalization Matters: 12 Ways For Brands To Increase Customer Loyalty by Forbes Agency Council.

Customer Service 85

Customer Service Loyalty Tips Conference 85

ShepHyken

MAY 7, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. ” Agreed!

Customer Service 79

Customer Service Policies Retail Case Study 79

ShepHyken

JULY 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. They act as a lasting first impression of your brand or business. This excellent article is the third in a series of articles focused on CX.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

ShepHyken

MARCH 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand. by Jimmy Rodriguez.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: If you want better customer service, especially for quick and simple questions or requests, then read this article.

Customer Service 72

Customer Service Loyalty B2C Study 72

ShepHyken

APRIL 23, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. MediaPost) Brands are trying to improve their customer experience. 80% of customers will leave a brand as a result of a poor personalized CX.

Customer Service 79

Customer Service Employee Engagement Study Conference 79

InMoment XI

NOVEMBER 22, 2017

You can expect to increase your CX prowess and learn new strategies and insights from some of the world’s most dynamic experts and customer-centric brands. View Article. This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field.

Customer Centricity 200

Customer Centricity Leadership Strategy Brands 200

InMoment XI

NOVEMBER 22, 2017

You can expect to increase your CX prowess and learn new strategies and insights from some of the world’s most dynamic experts and customer-centric brands. View Article This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field.

Customer Centricity 0

Customer Centricity Leadership Strategy Brands 0

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This excellent article by Tricia Morris has some interesting facts and stats about how companies are using data to personalize the CX.

Net Promoter Score 82

Net Promoter Score Customer Service Self Service NPS 82

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In 2009 only 18% of the value of the top 100 brands was in subscriptions. This grew to 29% by 2018. This article has the answer.

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

AUGUST 20, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I read the title of this article and was intrigued. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service B2B B2C Innovation 69

Prophet

DECEMBER 14, 2018

Describing 2018 as unpredictable for brands is one heck of an understatement. The post 2018’s Brand Winners & Losers appeared first on Brand and Marketing Consultancy | Prophet. The post 2018’s Brand Winners & Losers appeared first on Brand and Marketing Consultancy | Prophet.

Brands 40

Brands Consulting Marketing 40

ijgolding

JANUARY 22, 2018

In our modern business landscape, especially with the ever-growing presence of social media in our daily lives, providing consistent positive customer experiences has become critical to maintaining a favourable brand reputation. Please note, this article was written by Customer Contact Week.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

ShepHyken

AUGUST 27, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles for the Week of August 27, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 59

Customer Service Advertising Customer Service Training Customer Journeys 59

C3Centricity

AUGUST 20, 2017

Do you know how you’re going to beat the competition in 2018? If not then this article will set out some clear priorities. This is a dangerous strategy, as I explain in “Are you on the way to brand heaven or hell?” If not read “How do people recognise brands?” ” for inspiration.

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. For example, companies can track brand mentions on X, formerly known as Twitter, to track public opinion and identify emerging trends.

Analysis 208

Analysis Social Media Trends Feedback 208

Grade.us

DECEMBER 20, 2018

The concept's been around for awhile, of course, but you could almost throw a dart at this year's batch of marketing articles and get a 50/50 chance of finding one that mentions this term somewhere. The Best Influencer Marketing Blogs of 2018. The Best Influencer Marketing Articles of 2018.

Resources 47

Resources Tools Marketing Case Study 47

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. What is brand advocacy? Customers service training ideas for better brand advocacy. In fact, a happy customer tells about nine people about their experience.

Customer Service Training 154

Customer Service Training Training Brands Customer Service 154

NetBase

JUNE 24, 2020

Monitoring brand imagery and product name perception has always been important, but now it’s crucial. Here’s how a few CPG giants are making moves to reimagine their outdated brand imagery to recapture the hearts of today’s consumers. 52% of consumers expect brands to know when the right moments are to communicate.

Brands 98

Brands Social Media Analytics Consumers 98

ShepHyken

AUGUST 6, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then this is an article you will enjoy. This article shows how the author bought a company with a failing culture and turned it around.

Customer Service 67

Customer Service Social Media Culture Tips 67

Oracle

NOVEMBER 8, 2019

According to Content Marketing Institute’s (CMI) 2018 Benchmarks, Budgets, and Trends—North America report , 31% of respondents rated their organization as doing a fair or poor job of aligning metrics with content goals. ” asks Fara Rosenzweig, Head of Content at ManyChat , in an interview for this article.

Brands 104

Brands Marketing Metrics B2C 104

Oracle

DECEMBER 14, 2018

In fact, according to the 2018 Deloitte holiday shopping study, “57% of this year’s holiday dollars will go through online channels, with in-store capturing 36% of spending.” ” The online shopping experience is evolving in 2018, and retailers are competing for the savvy buyer’s attention with these 3 trends.

Trends 74

Trends Consumers Retail Sports 74

Second to None

FEBRUARY 14, 2018

As technology increases, customers are interacting with brands in completely novel ways. Because of these new trends, brands need to constantly measure and update the value they are providing to customers at these different touchpoints. Our advice for 2018: If you’re deploying an AI solution in 2018, tread carefully.

Trends 63

Trends Social Media e-support Chatbots 63

ShepHyken

MARCH 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The message of this article is simple. New Report: Which Brands Deliver the Best Customer Experience?

Customer Service 39

Customer Service Social Media Case Study Customer Service Training 39

ShepHyken

FEBRUARY 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. SmarterCX) From the continued growth of ecommerce to the rise of experiential retail, 2018 saw a number of changes within the retail industry.

Customer Service 62

Customer Service Retail Ecommerce Trends 62

NetBase

JULY 8, 2020

Brand strategy planning requires accurate and transparent consumer and market intelligence , or you’re starting at a deficit. And our recent report on The Importance of Market Insight for Brand Strategy pairs well with our 2020 Report on How Social Analytics is Important to Brand Management for this purpose.

Brands 70

Brands Analytics Report Consumers 70

Prophet

SEPTEMBER 13, 2018

The post BRI 2018: What We Learned About the United States’ Most Relevant Brands appeared first on Brand and Marketing Consultancy | Prophet. Spotify, Samsung, Google and Nike all retained their spots in the top 10, while, making room for newcomer, KitchenAid. A […].

Brands 40

Brands Consulting Marketing 40

Grade.us

NOVEMBER 2, 2018

2018's Best Social Media Marketing Blogs. 6 Ways to Be Productive with Social Media Marketing Machine Learning Can Be a Game-Changer for Brands on Social Media Exploring the STEEM Social Media Blockchain — Will it Pay Users to Post? Short, sweet news articles about everything that's happening in the social media world.

Social Media 32

Social Media Resources Tools Marketing 32

Grade.us

NOVEMBER 9, 2018

It's all about weaving an experience from different forms of media, both new and traditional, to create one, cohesive brand story. Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019. 2018's Best Digital Advertising Blogs. 2018's Best Digital Advertising Articles.

Advertising 26

Advertising Resources Tools Social Media 26

Kayako

MAY 27, 2020

Short knowledge base (KB) articles can help quickly and thoroughly answer the questions your support team sees the most. If you’re wondering how to create a good set of KB articles when your team is already so busy, consider asking each team member with the most front-line, day-to-day customer experience to create one short article per week.

Self Service 178

Self Service Knowledge Base Customers Customer Experience 178