Comm100

AUGUST 1, 2018

The article published on Customer Gauge examines ‘closing the loop’ from a new angle and shines the light on why companies should reassess their policies on the process. This article highlights that customer service is not reserved for those on the frontline and is only a complete process when all levels take part. Conclusion.

Customer Experience 101

Customer Experience Policies Social Media Effort Score 101

InMoment XI

MARCH 13, 2018

View Article. So many ideas were shared by our incredible speakers yet despite the diversity of topics, all addressed the same fundamental CX challenges – ‘How do I create a high-value CX program and how can we get people to care’?

B2B 227

B2B 227

ShepHyken

OCTOBER 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. . In this article he covers different personalities, and why (or why not) they will talk about their experiences with you and your organization.

Customer Service 86

Customer Service Automotive Tips Feedback 86

ShepHyken

DECEMBER 3, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. There is a lot to learn from this short article about a commercial airline captain that recognized his job was to do more than just fly the plane.

Customer Service 101

Customer Service Retail Airlines Social Media 101

ShepHyken

JANUARY 1, 2018

Each week I read a number of customer service and experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 15 Customer Experience Trends for 2018 by Bruce Temkin. My Comment: This article falls on the topic of your company’s culture.

Customer Service 0

Customer Service Trends Culture Advertising 0

ShepHyken

JANUARY 29, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. That’s right. You just walk out.

Customer Service 92

Customer Service Social Media Tips Trends 92

ShepHyken

NOVEMBER 12, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will introduce you to 7-Eleven’s version of another way to deliver a more convenient customer experience.

Customer Service 89

Customer Service Effort Score Customer Service Training Marketing 89

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article emphasizes that customers may not be so quick to want to use an automated or digital system. billion market of 2018.

Customer Service 143

Customer Service Loyalty Programs Chatbots Loyalty 143

ShepHyken

DECEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article has some great suggestions on how and why data is important to the customer experience. Fire the employee?

e-support 87

e-support Customer Service Loyalty Data 87

ShepHyken

JANUARY 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you haven’t explored the subscription model for your business, this article will give you a good introduction.

Customer Service 98

Customer Service Contact Center Tips Chatbots 98

InMoment XI

MARCH 13, 2018

View Article. So many ideas were shared by our incredible speakers yet despite the diversity of topics, all addressed the same fundamental CX challenges – ‘How do I create a high-value CX program and.

B2B 200

B2B 200

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. Here are my top five picks from last week.

Customer Service 0

Customer Service Contact Center Retail Competitive Advantage 0

ShepHyken

JANUARY 22, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. Here are my top five picks from last week.

Customer Service 89

Customer Service Chatbots Wireless Airlines 89

ShepHyken

DECEMBER 10, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is just one of three strong ideas in this article on how to avoid bad customer service. Here are my top five picks from last week.

Customer Service 91

Customer Service Fashion Customer Satisfaction Customer Service Training 91

GetFeedback

OCTOBER 3, 2018

As the dust settles on Dreamforce 2018, we're still reliving our favorite moments from the world's biggest tech conference. Here's a recap of the week.

Conference 150

Conference 150

ShepHyken

JULY 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article has some very powerful ideas on how to go about creating a customer service training program. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

ShepHyken

NOVEMBER 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Don’t let the article fool you. Many of the customer service mistakes mentioned in this article aren’t “rookie mistakes.”

Customer Service 85

Customer Service Self Service Customer Centricity Video 85

ShepHyken

SEPTEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is a short article from a value-added selling expert. Here are my top five picks from last week.

Customer Service 86

Customer Service Contact Center B2B Guest Experience 86

ShepHyken

DECEMBER 20, 2018

Articles, Videos & Podcasts from 2018. Top Cartoon for 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). A business must keep up with the times.

Video 121

Video Customer Service Customer Experience Customer Service Training 121

ShepHyken

FEBRUARY 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And, as you read in this article, social care is more than just handling complaints and questions. And, it’s not a one-and-done.

Self Service 81

Self Service Customer Service Social Media Customer Service Training 81

ShepHyken

MAY 14, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is one of the most incredible demonstrations of AI I’ve seen – direct from Google I/O 2018 (their developer’s conference).

Customer Service 76

Customer Service Employee Experience Video Conference 76

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: If you want better customer service, especially for quick and simple questions or requests, then read this article.

Customer Service 72

Customer Service Loyalty B2C Study 72

ShepHyken

NOVEMBER 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: If employee engagement is important to you, then this may be one of the most important articles you read this year.

Customer Service 80

Customer Service Airlines Employee Engagement Rewards Programs 80

ShepHyken

SEPTEMBER 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article reminds us of some of the brands who have fallen to their demise because of the commoditization of their products and experiences.

Customer Service 82

Customer Service Automotive Metrics Loyalty 82

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, he shares a Ritz-Carlton story, which as usual, is a model for how to deliver a memorable experience that gets talked about.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

InMoment XI

NOVEMBER 7, 2018

4, 2018—The Salt Lake Tribune named MaritzCX, Utah’s customer experience company for big business, a 2018 Top Workplace. View Article. Lehi, Utah—Nov. Only 85 Utah companies earned Top Workplace recognition this year.

Measurement 100

Measurement Customer Experience Company Customers 100

ShepHyken

OCTOBER 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. He has a library of customer service books, and in this article shares some of the quotes and ideas he underlined. Top Five Bonus.

Customer Service 84

Customer Service Customer Retention Culture Tips 84

ShepHyken

JUNE 17, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: While this article has a retail focus, there is something here for every business. My Comment: I love this article.

Customer Service 83

Customer Service Airlines Tips Retail 83

ShepHyken

NOVEMBER 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is a fascinating article put out by The Wall Street Journal. Here are my top five picks from last week. The secret?

Customer Service 79

Customer Service Airlines Wireless Retail 79

ShepHyken

MAY 21, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here is a short article that shares five insights into how Starbucks innovates CX. Here are my top five picks from last week.

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

ShepHyken

JUNE 25, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares five ways to do so. Read the article to find out! Here are my top five picks from last week. I like that stat!

Customer Service 85

Customer Service Loyalty Tips Conference 85

ShepHyken

SEPTEMBER 3, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: After doing this “Top Five” for all these years, I realized none of my articles have ever been featured.

Customer Service 79

Customer Service Hospitality Chatbots Hotels 79

ShepHyken

MARCH 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles For the Week of March 26, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Airlines 86

Airlines Customer Service Social Media Customer Satisfaction 86

ShepHyken

MARCH 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This excellent article takes a deeper dive into the concept of satisfaction versus loyalty, including different ways to measure both.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

MAY 7, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you aren’t considering text messaging, perhaps you should, and that’s what this article is about. ” Agreed!

Customer Service 79

Customer Service Policies Retail Case Study 79

MyCustomer

NOVEMBER 21, 2018

MyCustomer's top 10 articles of 2018. Engagement.

Engagement 67

Engagement 67

ShepHyken

JUNE 11, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. But, what I like about this article is that it focuses on three simple ideas. (By Here are my top five picks from last week. Common sense.

Customer Service 77

Customer Service Loyalty Tips Customer Service Training 77