2009 Customer Experience Feedback Resources 
InMoment XI
OCTOBER 10, 2022
All types of businesses leverage customer surveys , and they’re as important for small, growing businesses as they are for established corporations. When you’re creating a customer survey, whether it’s for the first time, or something you do each year, it’s helpful to understand what to expect. The Power of a Good Customer Experience.
BirdEye
MAY 4, 2023
Home professionals represented on Houzz with positive customer reviews tend to have more credibility with potential customers. The company itself is based out of Palo Alto, California, and was founded by Adi Tatarko and Alon Cohen back in 2009. Also, don’t forget to thank them for taking the time to share their experience.
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Customer Bliss
APRIL 11, 2017
Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He He’s currently the Senior CX Principal at Medallia, after being VP, Customer Experience and NPS at Sprint. In those, customers give feedback, and Sprint responds to the feedback.
Education Services Group
FEBRUARY 3, 2021
Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Both ESG’s services and inSided’s platform share the same ultimate goal: meaningful customer engagement that leads to increased retention, growth, and advocacy.
Customers Rock!
APRIL 14, 2010
Recently on Customers Rock! We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. It’s not about what you think… it’s about what your customers think.
Customer Bliss
JANUARY 24, 2017
Namely: Human Resources. Employees are essentially internal customers, so the tie to working with — and providing value for — external customers isn’t as big of a leap as we sometimes think. In fact, engaging employees en route to customer advocacy is a major way Scott has driven growth in his career.
Centercode
MARCH 27, 2019
They’re not the first company to come at gaming from this angle, but with Google’s resources and influence, they’re a formidable entrant. The company is a long-time believer in the value of both dogfooding and beta feedback initiatives. Or, would you rather that frustration be passed on to your company’s customers?
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