Experience Investigators by 360Connext
SEPTEMBER 21, 2016
The mission at 360Connext is simple, but we believe it’s important: We’re on a mission to create fewer ruined days for customers. I started using this as our mission when I created the company in 2009. The post 3 Ways You Are Ruining Your Customer’s Day appeared first on Customer Experience Consulting.
Waypoint Group
OCTOBER 17, 2019
Recognizing the need to create more customer advocates (“Promoters”) and improve retention, Reciprocity wanted to better utilize u nbiased feedback from the customer contacts that matter most (that is, Buying Committee members, not just end-users) to drive its product, customer experience and company. Reciprocity, Inc.
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Education Services Group
FEBRUARY 3, 2021
Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Both ESG’s services and inSided’s platform share the same ultimate goal: meaningful customer engagement that leads to increased retention, growth, and advocacy.
ShepHyken
AUGUST 6, 2023
Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. remains unchanged since 2009 while inflation reached 6.2% in 2022 and 5.4%
Optimove
OCTOBER 20, 2022
The VOC program puts customers’ first, and ultimately drives brand, product, and service improvements for a deep fulfilling customer experience. Measure the sections of your website that customers engage with most, the content they spend the most time on, information they respond to, product material and other information they request.
Forrester's Customer Insights
NOVEMBER 1, 2018
Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide. CX Europe 2018 is just 10 days from now — Tuesday […].
CSM Magazine
MARCH 13, 2020
These specialist renewal or win-back bots can be deployed over SMS, email, in-app or on the web, to proactively engage customers using a low-cost channel that has a 98% open rate. Perfectly-timed customer engagement – The window between customers thinking about switching and actually doing so has become shorter.
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