Kerry Bodine

JUNE 7, 2018

The term “jobs-to-be-done” first surfaced in 2003, coined by Clayton Christensen in The Innovator’s Solution , but its philosophy shares underpinnings with older models like goal-directed and activity-centered design. Here’s my perspective on how jobs theory can complement your mapping efforts.

Customer Journeys 136

Customer Journeys Customer Focused Customer Confidence Banking 136

Provide Support

JANUARY 3, 2017

© 2003 - 2016 Provide Support LLC. So how do you make the most of these different channels to maximize their effect and ensure happy customers? Here’s a breakdown of best practices for successful multichannel customer service:(.). Read more. Published in Provide Support Blog , 2017. Permalink | No comment.

Self Service 50

Self Service Social Media Course Customer Satisfaction 50

Provide Support

MAY 17, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. In our new infographic I highlighted the most important aspects of excellent customer service in digital age and provided helpful tips and tricks for any business. (.). Read more. Permalink | No comment.

Infographics 50

Infographics Tips Customer Service Survey 50

Michelli Experience

JULY 11, 2017

I first heard about “ it” in a Harvard Business article in 2016 and subsequently have been asked about “it ” by clients and colleagues alike. “ It” is yet another entrant into the C-suite. “It“ It“ (actually a she or he) is a Chief AI Officer (CAIO). Jeff Lewis at Monster.com and Marissa Peterson at Sun Microsystems).

Chief Customer Officer 113

Chief Customer Officer Customer Experience Management Consulting 113

Provide Support

JUNE 29, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. I hope that better understanding of this problem will help your business to retain loyal customers and provide a better customer service to them. (.). Read more. Permalink | No comment.

Loyalty 48

Loyalty Consumers Customers Brands 48

Provide Support

DECEMBER 20, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Esteban Kolsky , founder of thinkJar , a Customer Strategy consulting and think tank, notes that it is the customers themselves who must choose and validate their customer experience. (.). Read more. Permalink | One comment.

Customer Service 40

Customer Service How To Social Media Consulting 40

Provide Support

MAY 25, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. This blog post is the second one in a series that highlights lessons any business can learn from the world best customer service providers.(.). Read more. Permalink | No comment.

Customer Service 45

Customer Service How To Sales Brands 45

Provide Support

NOVEMBER 15, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. In this blog post I would like to share best holiday season practices from business and customer service leaders. Take a look at them. (.). Read more. Permalink | No comment.

Retail 40

Retail Innovation Meeting Consumers 40

Provide Support

MARCH 9, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. There are 6 major pain points that consumers all over the world are complaining about. The 2015 Parature’s Report on the Global State Multi-Channel Customer Service beautifully highlighted them all.(.). Read more. Permalink | No comment.

Customer Service 40

Customer Service Multi-Channel Customers Report 40

Provide Support

JUNE 23, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. This is the last blog post in the series. If you have missed my previous posts on the topic, you can catch up on them here and here.(.). Read more. Permalink | No comment.

Customer Service 43

Customer Service How To Customers Brands 43

Provide Support

DECEMBER 13, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. In this blog post I would like to offer you 6 strategies you may take to stay connected with your customers and create positive customer experience. (.). Read more. Permalink | No comment.

Connections 40

Connections B2C B2B Study 40

Provide Support

DECEMBER 6, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. We hope you will enjoy this selection and find some useful ideas and tips which you can incorporate in your best practices.(.). Read more. Permalink | No comment.

Management 40

Management Tips Training Tools 40

Provide Support

AUGUST 23, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. So how can you increase your chances of hiring live chat agents who exemplify these qualities and delight your customers? It all starts with identifying the skills necessary to succeed in the role.(.). Read more. Permalink | No comment.

How To 40

How To Report Customers Communication 40

Provide Support

FEBRUARY 24, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. And yet, poor customer service still exists and unfortunately seems all too common. Are we perhaps overlooking some fundamentals in the pursuit of excellence?(.). Read more. Permalink | No comment.

Customer Service 40

Customer Service Poor Customer Service Customers Marketing 40

Provide Support

SEPTEMBER 6, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. When you’re spending a considerable amount on contact center system hardware and software, you want to make sure you’re getting its full value, including effective use of data generated. Read more. Permalink | No comment.

Contact Center 40

Contact Center Customer Service Analysis Software 40

Provide Support

JULY 12, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. The numbers are quite impressive. Let’s take a look at how you can win greater customer loyalty with a few small personalized gestures.(.). Read more. Permalink | No comment.

Loyalty 40

Loyalty Sales Customers Interaction 40

Provide Support

SEPTEMBER 21, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. There are several aspects of how you manage live support on your website, which signal the customer right away how credible your company is and whether you are worth having business with. Read more. Permalink | No comment.

Customer Expectations 40

Customer Expectations Meeting Tools Management 40

Provide Support

NOVEMBER 2, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Today, I would like to extend on it and offer a few stress relief tips that you can easily put into your customer service job routine immediately.(.). Read more. Permalink | No comment.

Tips 40

Tips Customer Service Report Customers 40

Provide Support

SEPTEMBER 12, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. If you want to stand out in a crowded market where consumers have too many choices, you need to go above and beyond with your customer service. In this blog post I would like to offer four customer service tips to greet your customers. Here they are: (.).

Tips 40

Tips Customer Service Competitive Advantage Customers 40

Provide Support

MAY 10, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. If your customer perceives your online presence as unapproachable and resistant to their issues, easily posted bad reviews may very well interfere with your enterprise. (.). Read more. Permalink | No comment.

Loyalty 40

Loyalty Customers Feedback Consumers 40

Provide Support

AUGUST 11, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. If you want to have a team of champions who will propel your business, it’s good to start off with a decent plan. The four key steps below are your landmarks for creating a best performing customer service team.(.). Read more. Permalink | No comment.

Customer Service 40

Customer Service Customers Sales Examples 40

Provide Support

OCTOBER 25, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. It’s no wonder that customers all over the world increasingly leverage these channels for customer service, as they allow them to get quick, accurate and relevant answers with no need to being put on hold or having to deal with unfriendly agents.(.).

Infographics 40

Infographics Self Service Social Media Customers 40

Provide Support

JANUARY 5, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Today I would like to share with you a few tips and tricks which I personally find very helpful in making the work of the live chat support operator easier and more efficient. I am sure you never noticed at least some of them. So, let’s begin.(.).

Tips 40

Tips 40

Provide Support

OCTOBER 12, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. And as a result use professional jargon while talking about their offering. To avoid misunderstanding try to provide detailed explanations and descriptions of what you are referring to. (.). Read more. Permalink | No comment.

Communication 40

Communication Customer Service Representative Tips Customer Service 40

Provide Support

MAY 4, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Good training not only boosts productivity, but ensures a higher quality of customer service, which leads to more satisfied customers, increased customer loyalty, and happier employees as well. The benefits are innumerable.(.). Read more.

Training 40

Training Customer Service Leadership Innovation 40

Provide Support

APRIL 20, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. This blog post is the first in the series that puts together some examples of great companies known for awesome customer service, as well as advice from customer service thought leaders. Read more. Permalink | No comment.

Customer Service 40

Customer Service How To Tips Customers 40

Provide Support

FEBRUARY 16, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. It seems that the biggest hurdle to greater efficiency is one’s psychological state, which can block your progress in many different ways. Below are my few tips on how you can bring yourself to a more efficient state of mind.(.). Read more.

Tips 40

Tips Customer Service Customers Customer Experience 40

Provide Support

JULY 21, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. In the long run, it may turn out to be valuable lessons you would not trade in for anything. In this blog post I would like to share my insider’s view on customer service career and my key takeaways from it.(.). Read more. Permalink | No comment.

Customer Service 40

Customer Service Customers Customer Experience Tips 40

Provide Support

FEBRUARY 9, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. These companies have been providing the best customer service for years and they are famous not only for their services and products but also for their customer service culture. (.). Read more. Permalink | No comment.

Infographics 40

Infographics Culture Customer Service Training 40

Provide Support

FEBRUARY 2, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. We can ask questions in a different way but if we want to provide a memorable customer experience we need to express our friendliness and desire to better assist not only while answering questions but also while asking them. Read more.

How To 40

How To Customer Experience Tips Customers 40

Provide Support

MARCH 16, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. And to keep up with the pace, your people need best tools at their disposal. How about taking the next step and investing in an innovative tool to make your team more efficient and effective?(.). Read more. Permalink | No comment.

Innovation 40

Innovation Tools Consumers Interaction 40

Provide Support

AUGUST 4, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. When the number of incoming inquiries is too much to handle, the only way to reduce the pressure is to get more hands on deck to deal with the volume.(.). Read more. Permalink | No comment.

Resources 40

Resources Company Customers Tips 40

Provide Support

JANUARY 27, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. And when it comes to customer service, every touchpoint is an excellent opportunity to strengthen your company image. Your chance to shine and charm your customers.(.). Read more. Permalink | No comment.

Communication 40

Communication Touchpoint B2B Customer Satisfaction 40

Provide Support

JANUARY 18, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Like this, I have come up with a list of things, which based on experience, seem to be contributing the most to creating a great experience for clients and a meaningful relationship between a business and its customer.(.). Read more. Permalink | No comment.

Customer Service 40

Customer Service Guidelines Customers Customer Experience 40

Provide Support

AUGUST 18, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. But it gets a bit complicated in case of a larger and long-standing organization. How do you go about turning the tide and implementing the new standards?(.). Read more. Permalink | No comment.

Customer Service 40

Customer Service Call Center Customers Company 40

Provide Support

JULY 25, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Here are four ways to make that happen. The first two concern agent behavior, while three and four focus on technology and social customer service software.(.). Read more. Permalink | No comment.

Customer Service 40

Customer Service How To Contact Center Software 40

Brandwatch CX

JANUARY 2, 2019

40bn was spent on social network advertising in 2016. Google has answered 450 billion unique queries since 2003. In 2016, $90m was spent on Snapchat ads. Source: Pew Research Center. Social media business statistics. Social networks earned an estimated $8.3 billion from advertising in 2015. Those searches are carried out by 1.17

Social Media 111

Social Media Video Advertising Marketing 111