GlowTouch

DECEMBER 4, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Questions to Ask Your Customer Support Vendor. Not to mention, choosing the right customer service vendor can give your company a competitive advantage and allow you to focus on the core of your business and product.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

FEBRUARY 18, 2022

The one constant remains our people and their ability to keep the voice of the customer front and center despite changes in consumer expectations, market dynamics, and technology itself. Agents are a brand’s front-line representatives and the connections they build with individual users extends to customer retention and revenue enhancement.

Contact Center 52

Contact Center Effort Score Social Media Knowledge Base 52

GlowTouch

AUGUST 6, 2019

In 2002, the family established a state-of-the-art development center in Mangalore for GlowTouch, a leading provider of contact center, business processing, and technology outsourcing solutions. At that time, it was managed by Rohini Amma, a devotee of Shri Guru Raghavendra Swamiji, and Ms. Amma made a wish to the Ravichandran family.

Contact Center 40

Contact Center Return on Investment Omni-Channel Financial 40

GlowTouch

AUGUST 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction. In the world of customer support, there’s a more specific dilemma that organizations must grapple with: Should we outsource our chat support, or not?

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

SEPTEMBER 22, 2020

To date, as best we can tell, no customer of any organization in any industry has complained about being treated too well. This type of service, typically associated with luxury goods, is filtering across the general marketplace with an emphasis on the customer experience. Premium Service, Without the Premium Price.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

JUNE 12, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Ways to Increase the Productivity of Your Customer Support Team. Businesses endeavour to improve sales by earning customer loyalty and creating a brand image through quality support. Empower Your Customer Support Agents.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

OCTOBER 16, 2020

Attracting new customers and retaining existing clients is difficult. It is far less costly to retain existing customers than to acquire new ones. Customer support plays a vital role in determining how users perceive your business and if they want to remain loyal to your brand. Importance of Customer Support Training.

Training 52

Training How To Contact Center Return on Investment 52

SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase.

Retail 52

Retail Strategy Customer Experience Sports 52

Comm100

FEBRUARY 1, 2023

85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. In customer service, only live chat can offer the kind of responsive digital tools that students look for. TRU now sees strong Customer Satisfaction (CSAT) scores at 4.28 / 5, and an average 25 second wait time for support.

Effort Score 215

Effort Score Wait Times Video Communication 215

GlowTouch

MAY 24, 2021

This can be attributed to outsourcing becoming an integral part of business management on a global scale. This is because the outsourcing industry is flexible and can be customized to meet the needs of a company, whether large or small. Managers and executives desire to have total control over their companies.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

NOVEMBER 6, 2020

Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. They’re treating ‘the experience’ as a chance to add value.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

FEBRUARY 16, 2021

Note 3: Customers have expressed likes and dislikes surrounding delivery apps. Customer reviews are all over the place, with the top complaint being that the food is not always in peak conditions when delivered, especially when a third-party app is involved. Note 4: Outsourcing customer support can help food-delivery apps grow faster.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

APRIL 28, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Key Customer Support Trends for 2020 and Beyond. Even so, business owners and executives are keeping an eye on the future of customer support solutions. Less Phone Time, More Live Chat. There are good reasons for these changes.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

APRIL 24, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage. In today’s rapidly changing marketplace, business executives often have to make tough choices when it comes to customer support strategy.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

GlowTouch

JULY 6, 2020

When choosing which products and services to buy customers are no longer just looking at price tags. It is an innovative business model that holds companies accountable for improving society, the environment, employees, and customers. Customers want to do business with brands that have a powerful, positive online preference.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

JULY 13, 2020

Any operations manager in a customer support center will say that support tickets are one of the biggest cost variables that a company must face, in terms of both volume and duration. A high volume of tickets generally indicates that at the heart of the matter, your customers are facing unresolved problems. Ask “Why?”

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JUNE 18, 2020

In many cases, business organizations have managed to bridge any such gap through effective training/onboarding programs. You’ll have a stable, engaged, and experienced workforce that can provide exceptional value to your target customers. Isn’t that any manager’s dream? Long-term Cost Savings. Tonya Morgan.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JULY 2, 2020

The functionality of customer support technologies such as voice, email, and live chat must allow agents to respond in an appropriate, timely, and accurate manner. Teaching and learning ‘verbal charisma’ can be a challenging task—for agents and managers! Often, customers will have issues not covered in the standard documentation.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Tips for Relating With The Customer. Reactive Vs. Proactive Customer Service.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

GlowTouch

MAY 19, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Customer Support Leaders Can Manage a Crisis Like COVID-19. As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep operations running? Develop a plan.

Management 52

Management Return on Investment Feedback Communication 52

GlowTouch

APRIL 27, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail What Do Customer Service and the Kentucky Derby Have in Common? A solid contender for this dubious title is the time spent on hold after contacting customer service. No problem; this is why we are in the business of customer care.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

SEPTEMBER 18, 2020

New personnel need a roadmap of expectations: do people work collaboratively or independently, is management top-down or is associate feedback encouraged? In this regard, consistency is part of the organizational DNA, and it is a tremendous tool for driving and managing performance. A certified Woman-Owned Business and six-time Inc.

Culture 52

Culture Company Government Leadership 52

SurveySparrow

NOVEMBER 6, 2020

Alchemer (formerly known as SurveyGizmo) is an online survey platform which helps businesses make informed decisions by getting customer feedback. The tool boasts of customers like FedEx, Bloomberg Television, GE, ESPN, Microsoft, IBM, etc. Manage multiple accounts for different users. You can use CSS to customize the visuals.

Omni-Channel 45

Omni-Channel Survey Multi-Channel Effort Score 45

GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. We wanted to provide a simple approach that explains the value of chat to customers and companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

JANUARY 15, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Must-Have Tools to Maximize Productivity of Customer Support Teams. Building an effective customer support team is of paramount importance for all businesses. It’s also vital to customer retention and loyalty. Manage ads.

Tools 52

Tools Self Service CRM Infographics 52

Uniphore

JANUARY 19, 2022

Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Analyze Analytics and insights from 100% of interactions across all channels. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. Trust Frictionless agent verification. Since then, Adam?has

Infographics 26

Infographics Case Study Omni-Channel Analytics 26

SurveySparrow

APRIL 22, 2021

Getting the correct feedback from the people who matter, Be it your customers, employees, or even for market research, can do wonders for your business. Qualtrics is an all-in-one experience management platform that collects, organizes, and derives customer and employee data insights. Customer XM. Signup for Free.

Survey 52

Survey Brands Software Feedback 52

SurveySparrow

MARCH 6, 2024

Create and manage surveys easily, even without technical expertise. Customers on Capterra praise the platform’s usability with a feature score of 4.6. SurveyMonkey can provide the insights you need to make informed decisions, whether conducting market research, gathering customer feedback, or measuring employee satisfaction.

Comparison 52

Comparison Analysis Survey Analytics 52