GlowTouch

NOVEMBER 6, 2020

Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. They’re treating ‘the experience’ as a chance to add value.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

OCTOBER 16, 2020

Attracting new customers and retaining existing clients is difficult. It is far less costly to retain existing customers than to acquire new ones. Customer support plays a vital role in determining how users perceive your business and if they want to remain loyal to your brand. Importance of Customer Support Training.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

AUGUST 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction. In the world of customer support, there’s a more specific dilemma that organizations must grapple with: Should we outsource our chat support, or not?

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

MAY 24, 2021

This can be attributed to outsourcing becoming an integral part of business management on a global scale. This is because the outsourcing industry is flexible and can be customized to meet the needs of a company, whether large or small. Managers and executives desire to have total control over their companies.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

APRIL 28, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Key Customer Support Trends for 2020 and Beyond. Even so, business owners and executives are keeping an eye on the future of customer support solutions. Less Phone Time, More Live Chat. There are good reasons for these changes.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

APRIL 24, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage. In today’s rapidly changing marketplace, business executives often have to make tough choices when it comes to customer support strategy.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

FEBRUARY 16, 2021

Note 3: Customers have expressed likes and dislikes surrounding delivery apps. Customer reviews are all over the place, with the top complaint being that the food is not always in peak conditions when delivered, especially when a third-party app is involved. Note 4: Outsourcing customer support can help food-delivery apps grow faster.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

JUNE 12, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Ways to Increase the Productivity of Your Customer Support Team. Businesses endeavour to improve sales by earning customer loyalty and creating a brand image through quality support. Empower Your Customer Support Agents.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

Totango

MAY 30, 2019

Created in 2002, the awards honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. Totango was honored for its leadership and innovation as the leading enterprise customer success platform. AI and automation tools are very powerful.”

Leadership 12

Leadership Innovation Customer Success Technology 12

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

GlowTouch

JULY 13, 2020

Any operations manager in a customer support center will say that support tickets are one of the biggest cost variables that a company must face, in terms of both volume and duration. A high volume of tickets generally indicates that at the heart of the matter, your customers are facing unresolved problems. Ask “Why?”

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

JUNE 18, 2020

In many cases, business organizations have managed to bridge any such gap through effective training/onboarding programs. You’ll have a stable, engaged, and experienced workforce that can provide exceptional value to your target customers. Isn’t that any manager’s dream? Long-term Cost Savings. Tonya Morgan.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JULY 6, 2020

When choosing which products and services to buy customers are no longer just looking at price tags. It is an innovative business model that holds companies accountable for improving society, the environment, employees, and customers. Let’s dive into the 7 reasons why a CSR program is crucial to the success of your business.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JULY 2, 2020

The functionality of customer support technologies such as voice, email, and live chat must allow agents to respond in an appropriate, timely, and accurate manner. Teaching and learning ‘verbal charisma’ can be a challenging task—for agents and managers! Often, customers will have issues not covered in the standard documentation.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. Mike is the founder and managing partner at StoryMiners.com and he sits on several advisory boards.

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. Mike is the founder and managing partner at StoryMiners.com and he sits on several advisory boards.

Data 40

Data Customer Journeys Consulting Course 40

GlowTouch

MAY 19, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Customer Support Leaders Can Manage a Crisis Like COVID-19. As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep operations running? Develop a plan.

Management 52

Management Return on Investment Feedback Communication 52

SmartKarrot

APRIL 13, 2020

Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Here’s an interesting blog on how should SaaS providers spend on Customer Success. Vertical SaaS grows as more focus on specific customer needs, through a bottom-up approach, is observed.

Company 19

Company Software Analytics Sales 19

GlowTouch

APRIL 27, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail What Do Customer Service and the Kentucky Derby Have in Common? A solid contender for this dubious title is the time spent on hold after contacting customer service. No problem; this is why we are in the business of customer care.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

SurveySparrow

DECEMBER 9, 2019

Don’t make excuses about why your customer service isn’t world-class. Today Survey Sparrow had the opportunity to chat with John Dijulius, a US customer service expert who is redefining the rules of the game. John has written numerous books on customer service, including The Customer Service Revolution and The Relationship Economy.

Customer Service 90

Customer Service Training Study Measurement 90

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Tips for Relating With The Customer. Reactive Vs. Proactive Customer Service.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. Mike is the founder and managing partner at StoryMiners.com and he sits on several advisory boards.

Data 9

Data Customer Journeys Consulting Course 9

GlowTouch

SEPTEMBER 18, 2020

New personnel need a roadmap of expectations: do people work collaboratively or independently, is management top-down or is associate feedback encouraged? In this regard, consistency is part of the organizational DNA, and it is a tremendous tool for driving and managing performance. A certified Woman-Owned Business and six-time Inc.

Culture 52

Culture Company Government Leadership 52

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

SuiteCX

FEBRUARY 22, 2017

Then, the definition was any interaction in the process that includes the “paying customer.” The customer-experience community also has various definitions for MOTs in relation to the customer journey. The customer-experience community also has various definitions for MOTs in relation to the customer journey.

Effort Score 113

Effort Score Touchpoint Airlines Interaction 113

SuiteCX

FEBRUARY 22, 2017

Then, the definition was any interaction in the process that includes the “paying customer.” The customer-experience community also has various definitions for MOTs in relation to the customer journey. The customer-experience community also has various definitions for MOTs in relation to the customer journey.

Effort Score 100

Effort Score Touchpoint Airlines Interaction 100

GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. We wanted to provide a simple approach that explains the value of chat to customers and companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers. Demand for Chat is Growing.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

JANUARY 15, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Must-Have Tools to Maximize Productivity of Customer Support Teams. Building an effective customer support team is of paramount importance for all businesses. It’s also vital to customer retention and loyalty. Manage ads.

Tools 52

Tools Self Service CRM Infographics 52

SmartKarrot

FEBRUARY 3, 2022

Its product AmbarEva is a cloud-based project management solution. Amber’s AmarLive is an energy management solution. ContaAzul is a Brazilian business management software for small businesses. Hi Platform is the leading customer relationship management platform in Brazil. Founded in: 2002. Founded in: 2013.

Company 10

Company e-support Transportation Banking 10