Customer Experience Update

The Critical Nature of Customer Experience in Medical Devices: Why Near Perfection is the Only Option

ECXO

OCTOBER 17, 2024

The Critical Nature of Customer Experience in Medical Devices: Why Perfection is the Only Option In the medical devices industry, encompassing leaders like Medtronic, Abbott, Johnson & Johnson, and innovative players like Tandem, maintaining a flawless customer experience is not just a priority—it’s a necessity. Unlike other industries, where a lapse in service may cause inconvenience, in healthcare, it can mean the difference between life and death.

Customer Experience

Customer Experience Healthcare Innovation System

CX Awareness. How Customer-Centric is Your Organization?

ECXO

OCTOBER 14, 2024

CX Awareness. How Customer-Centric is Your Organization? We live in such a dynamic business environment that adopting a customer-centric mindset is not just beneficial; it’s necessary. Companies that prioritize customer satisfaction tend to enjoy higher loyalty rates, better brand reputation, and, ultimately, more robust bottom lines. But what does it truly mean to be customer-centric, and how can you tell if your organization embodies this approach?

Customer Centricity

Customer Centricity Customer Journeys Effort Score Touchpoint

The Thrilling Journey of a Customer Experience Leader: The 10+1 list

ECXO

OCTOBER 7, 2024

The Thrilling Journey of a Customer Experience Leader: The 10+1 list I often get asked about my job as a Customer Experience (CX) leader and what I do on a daily basis. So, I wanted to share some of the main things I do in this role. You might be wondering what I mean by “10+1” – don’t worry, I’ll explain soon. But before I get into that, I want to talk about what it really means to be a Customer Experience (CX) leader.

Customer Experience

Customer Experience Customer Journeys Exercises Customer Centricity

Webinars

Building Your BI Strategy: How to Choose a Solution That Scales and Delivers

Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

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Harmonizing Success: How Sales Teams Can Collaborate with Internal Teams to Enhance Customer Experience

ECXO

SEPTEMBER 30, 2024

Harmonizing Success: How Sales Teams Can Collaborate with Internal Teams to Enhance Customer Experience The ongoing conflict between sales teams and internal departments can really mess up the customer experience, leading to mixed-up interactions and disappointed expectations. It’s important for companies that want to give great customer service to figure out why this “war” is happening and what it means.

Sales

Sales Customer Experience Innovation Culture

How Stoic Philosophy Can Help You Up Your Customer Experience Game

ECXO

SEPTEMBER 4, 2024

How Stoic Philosophy Can Help You Up Your Customer Experience Game Stoicism in Customer Experience? Yep, It Works. If you read my previous articles, you know that I am a big fan of studying psychology and philosophy, as well as finding ways to apply these concepts in companies to improve customer experience. Let’s face it—customer experience isn’t always a walk in the park.

Customer Experience

Customer Experience Airlines Handbook Policies

Up level Your CX by Overcoming Unsafely and Mistrust

ECXO

AUGUST 26, 2024

Uplevel Your CX by Overcoming Unsafety and Mistrust In recent years, people have been feeling more and more unsafe and less trusting of others. This can be looked at from different angles, each giving us a different understanding of why this is happening and what it means. From a sociological point of view, the breakdown of traditional social structures and the rise of global connections have made people feel more at risk.

Social Media

Social Media Government Connections System

Become the King Midas of CX

ECXO

AUGUST 21, 2024

Become the King Midas of CX Once upon a time in ancient Greece, a king named Midas was absolutely crazy about gold. I mean, this guy loved gold so much that he probably thought about it 24/7. So, one day, this god named Dionysus, who owed the king a favor, offered to grant him one wish. And guess what? Midas, without even thinking twice, asked for the power to turn everything he touched into gold.

Social Media

Social Media Touchpoint Net Promoter Score Effort Score

Customer Experience Experimentation: Your Final Frontier

ECXO

AUGUST 19, 2024

All pictures generated with DALL-E are copyrighted by ECXO. Customer Experience Experimentation: Your Final Frontier Introduction Customer Experience (CX) is a critical battleground in today’s competitive market. To excel, businesses must continuously refine their CX strategies, and one of the most effective ways to do this is through strategic experimentation.

Customer Journeys

Customer Journeys Customer Experience Net Promoter Score Effort Score

Listen to your canary

ECXO

AUGUST 14, 2024

Listen to your canary During the late 19th and early 20th centuries, coal mining was an essential industry, providing fuel for various industries and households. However, mining was an inherently dangerous job, primarily due to the presence of toxic gases like carbon monoxide, methane, and others that could accumulate in the mines. Miners needed a reliable and early warning system to detect these hazardous gases.

Exceptional Customer Service

Exceptional Customer Service Exercises Training Financial

CX Design Matters: The Hidden Key to Boosting Tech Adoption Rates

ECXO

AUGUST 12, 2024

Designed by DALL·E. All rights reserved © ECXO.org CX Design Matters: The Hidden Key to Boosting Tech Adoption Rates In today’s fast-paced digital world, the design of technological products plays a crucial role in determining their adoption rates and the overall experience they deliver to users. This article explores the intricate connection between digital product design, adoption rates, and customer satisfaction, offering essential insights and strategies for tech companies aiming to strength

User Experience

User Experience Case Study Financial e-support

MarTech-Driven Transformation: Navigating the Future of Customer Experience

ECXO

AUGUST 12, 2024

Created by DALL-E with all rights reserved to ECXO.org. MarTech-Driven Transformation: Navigating the Future of Customer Experience Introduction In today’s fiercely competitive business landscape, delivering a superior customer experience (CX) is not just an advantage—it’s essential. Marketing technology (MarTech) is at the heart of this evolution, integrating data, automating processes, and enabling personalized, real-time customer interactions.

Customer Experience

Customer Experience e-support Social Media B2B

Future Thinking: A Complex and Multifaceted Ability that Deeply Influences Customer Experience

ECXO

AUGUST 6, 2024

Future Thinking: A Complex and Multifaceted Ability that Deeply Influences Customer Experience On Customer Experience, future thinking involves envisioning and planning for future needs, preferences, and behaviors of customers. When companies struggle with future thinking, it can negatively influence their ability to meet customer expectations and adapt to changing market conditions.

Customer Experience

Customer Experience Culture Policies Innovation

The Heartbeat of a Customer-Centric Organization – Part 2

ECXO

JULY 30, 2024

The Heartbeat of a Customer-Centric Organization – Part 2 In the first part of this article, we talked about Servant Leadership, its core principles, and the positive impact it can have on the organization. If you haven’t seen it, you can check it out here ( The Heartbeat of a Customer-Centric Organization – Part 1 ). In Part 2, we’ll delve into self-awareness and situational awareness as crucial elements for servant leaders.

Customer Centricity

Customer Centricity Leadership Customer Satisfaction Culture

Designing and Rolling Out a Global Customer Experience Strategy

ECXO

JULY 29, 2024

Designing and Rolling Out a Global Customer Experience Strategy Introduction Delivering exceptional customer experience (CX) is essential for any successful business. A truly effective CX strategy goes beyond basic customer interactions, integrating every aspect of the organization to provide seamless and high-quality customer engagement. This strategy should include a thorough understanding of customer behaviors and preferences, aligning internal processes and culture with these insights.

Strategy

Strategy Customer Experience Net Promoter Score Effort Score

The Heartbeat of a Customer-Centric Organization – Part 1

ECXO

JULY 23, 2024

The Heartbeat of a Customer-Centric Organization – Part 1 I’ve split this article on leadership into two parts because, you know, attention spans these days are pretty short! It is clear that the customer is king, right? Companies are realizing the importance of leadership styles that focus on the customer. One style that’s gaining popularity is the servant leader.

Customer Centricity

Customer Centricity Leadership Exceptional Customer Service Culture

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience

ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships. This article aims to explore the true impact of these elements on B2B growth, debunking the notion that they are secondary to success.

B2B

B2B Customer Experience e-support Self Service

To deliver a better Customer Experience, stop reading this article and go to sleep!

ECXO

JULY 16, 2024

To deliver a better Customer Experience, stop reading this article and go to sleep! The Magic of Sleep: Boosting Work Productivity and Improving Customer Experience If you’ve been keeping up with my articles, you’ve probably noticed my strong emphasis on continuous self-improvement and empowering individuals to provide exceptional experiences to others.

Customer Experience

Customer Experience Policies Culture Innovation

Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis

ECXO

JULY 10, 2024

Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. Despite its widespread use across various industries, NPS has come under scrutiny for not providing a holistic view of the customer experience.

Metrics

Metrics Analysis Feedback NPS

Enhancing Tech Adoption through Exceptional Design

ECXO

JULY 8, 2024

Enhancing Tech Adoption through Exceptional Design Introduction Originally posted at: [link] In the rapidly evolving landscape of technology, digital product design has emerged as a critical factor influencing adoption rates and overall customer experience. This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market pre

e-support

e-support Financial Case Study User Experience

Discovering the Hidden Gems: How to Prime Your Brain for Exceptional Customer Experiences

ECXO

JULY 8, 2024

Discovering the Hidden Gems: How to Prime Your Brain for Exceptional Customer Experiences There’s one thing that holds the key to success: Customer Experience (CX). It’s no secret that customers wield immense power and influence, and can make or break a business in seconds. That’s why innovative companies are always on the lookout for new ways to enhance CX and stay ahead of the curve.

Customer Experience

Customer Experience How To Exercises Study

Sky-rocketing customer experiences using the power of psychology

ECXO

JULY 1, 2024

Sky-rocketing customer experiences using the power of psychology Check out this amazing insight! It’s mind-blowing how psychology and customer experience are connected, and how the theories of Jung and Lacan can unlock a whole new level of understanding. In today’s customer-focused business world, these insights are more important than ever.

Customer Experience

Customer Experience Culture Trends Social Media

The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience

ECXO

JUNE 25, 2024

02 6 The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

Customer Experience

Customer Experience Automotive Fashion Innovation

The Double Agents of CX: Who are they and what do they do?

ECXO

JUNE 23, 2024

The Double Agents of CX: Who are they and what do they do? For Customer Experience to thrive in an organization, it’s important to have a very well-trained team of double agents. “But what are you talking about?”, you might be asking, well, let me explain to you better. According to the Cambridge Dictionary, the definition of a double agent is “a person employed by a government to discover secret information about enemy countries, but who is really working for one of these enemy countries”.

Customer Centricity

Customer Centricity Culture Customer Journeys Customer Satisfaction

The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience. From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations

Customer Experience

Customer Experience Automotive Fashion Innovation

A new episode of Experience the Difference Podcast Series: with the amazing Irina Mostovaya

ECXO

JUNE 12, 2024

We are excited to share this week’s episode of Experience the Difference: The European Customer Experience Organization (ECXO) Podcast Series with the amazing Irina Mostovaya , hosted by Christopher Brooks Listen to the full episode here: [link] ABout Irina, with over 8 years of experience in customer and employee experience management, Irina Mostovaya is a passionate professional who thrives on creating value for both internal and external stakeholders.

Employee Experience

Employee Experience Innovation Customer Experience Management

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement. This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization.

Employee Experience

Employee Experience Analysis Multi-Channel Employee Engagement

Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience

ECXO

JUNE 9, 2024

Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience In the bustling world of business, where words often flow faster than the coffee in the break room, there’s an underrated skill that can transform the way we interact with both employees and customers: the art of listening. Yes, you heard it right—sometimes, talking less and listening more can be the magic key to unlocking a treasure trove of benefits for your workplace and customer relations.

Customer Experience

Customer Experience Exercises Innovation Leadership

Do you have a lazy brain? Why is this relevant for CX?

ECXO

JUNE 3, 2024

posts header on ECXO Do you have a lazy brain? Why is this relevant for CX? So, in my journey to improve customer experience, I’ve found myself diving into the world of neuroscience and psychology to better understand how our brains work. One thing I’ve noticed is that in our increasingly complex world, people often lean towards the simplest solutions.

Gamification

Gamification Innovation Resources Infographics

The Transformative Power of Cross-Functional Teams in Upgrading CX

ECXO

MAY 29, 2024

The Transformative Power of Cross-Functional Teams in Upgrading CX We all know the crazy and competitive landscape we are currently living in, right? This extremely challenging scenario of the modern business environment makes it essential for organizations to prioritize surpassing customer expectations. This involves delving deep into the nuances of customer needs and adopting an adaptable and responsive approach.

Innovation

Innovation Culture e-support Feedback

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes. While AI has infiltrated many aspects of enterprise software—from automating mundane tasks to delivering advanced data insights—it hasn’t fully integrated

Technology

Technology Self Service Software Innovation

Uncork the full potential of your business with customer segmentation and provide tailor-made CX

ECXO

MAY 20, 2024

posts header on ECXO Uncork the full potential of your business with customer segmentation and provide tailor-made CX We have discussed before the importance of a solid Customer Success team for a successful Customer Experience strategy in the business. Now we will explore how customer segmentation is an absolute game-changer for any customer success team!

e-support

e-support Self Service Groups Customer Retention

Experience the Difference ECXO Podcast: Cultivating the Right Environment for CX with Nicolette Wuring

ECXO

MAY 19, 2024

Experience the Difference: On the podcast of the European Customer Experience Organization (ECXO) this week, Nicolette Wuring joins our host, Christopher Brooks. Hear Nicolette and Christopher here: [link] About Nicolette: Nicolette shares what years of practice, both client-side and as a consultant, have taught her. Like all the best CXers, she’s happy to share it all in conversation with ECXO podcast host Christopher Brooks.

B2B

B2B Customer Experience Professionals Consulting Measurement

Customer-centric leadership – what does it really mean?

ECXO

MAY 16, 2024

Customer-centric leadership – what does it mean? In an increasingly competitive world where customer needs and expectations are continuously evolving, the concept of “customer-centric leadership” has become a cornerstone for driving successful businesses. Being customer-centric is not just a trendy phrase; it involves a deeper understanding of and alignment with customer needs, desires, and experiences.

Customer Centricity

Customer Centricity Leadership Customer Journeys Touchpoint

The Evolution of Business Relationships: Not B2B nor B2C, but H2H

ECXO

MAY 14, 2024

The Evolution of Business Relationships: Not B2B nor B2C, but H2H In the ever-evolving world of business, a new paradigm is emerging that transcends traditional models and approaches to commerce, which I am a big defender of. Gone are the days when businesses primarily categorized their operations as Business-to-Business (B2B) or Business-to-Consumer (B2C).

B2C

B2C B2B Leadership Culture

Mastering the Fine Art of Delivering Candid Feedback for better CX and EX

ECXO

MAY 12, 2024

Mastering the Fine Art of Delivering Candid Feedback for better CX and EX We all know by now that Customer Experience has become a key differentiator for businesses of all sizes. Companies that prioritize customer experience are more likely to retain their customers and attract new ones. However, delivering candid feedback to customers can be challenging.

Feedback

Feedback Customer Experience Examples System

The Eternal Search for the Silver Bullet in CX

ECXO

APRIL 29, 2024

posts header on ECXO The Eternal Search for the Silver Bullet in CX Let’s embark on a journey, a quest if you may, in the eternal search for the silver bullet in CX to solve all problems at once. It’s a fascinating tale of desire, aspiration, and constant innovation. So, grab a cup of your favorite beverage and get comfortable as we embark on this exploration!

Chatbots

Chatbots Technology Innovation Interaction

Fast-Track CX ROI with 3 Levels of CX Improvement featuring Lynn Hunsaker

ECXO

APRIL 29, 2024

he European Customer Experience Organization (ECXO) is excited to announce our second episode of the series — Fast-Track CX ROI with 3 Levels of CX Improvement featuring our distinguished guest Lynn Hunsaker, CCO at ClearAction Continuum. Join us on May 15th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST. Subscribe here: [link] The European Customer Experience Organization (ECXO) is an Open Access CX professional business network: Become a member here: [link] Want to learn more about CX ROI?

ROI

ROI Customer Journeys Innovation Training

Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges

ECXO

APRIL 24, 2024

gdcvte Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: [link] Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity. Intuitive, clear designs make it easier to generate adoption, decrease customer success costs, and help customers adopt the solutions easily with the right onb

ROI

ROI B2B Software System

The Story of Jose – A Tale About Customer Experience

ECXO

APRIL 18, 2024

posts header on ECXO The Story of Jose – A Tale About Customer Experience Once upon a time in the bustling city of Metropolis, there was an extraordinary lion named Jose. Now, Jose was not your everyday, ordinary lion, oh no, he was much more than that. He was a Customer Success Manager at a well-known company, “TechEase” A traditional company in the city that has been there for decades, working in the same way they have always worked.

Customer Experience

Customer Experience Customer Centricity Chief Customer Officer Culture

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape. Join us for “Delving into Digital Conversations for Business Survival or Irrelevance,” featuring Paolo Fabrizio , one of the leading authorities in Europe on this key subject.

Insurance

Insurance Consulting Travel B2B

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. This might sound like an unusual juxtaposition, but bear with me as I draw parallels between these two seemingly disparate fields. Quantum physics, the study of the infinitesimally small, can teach us some intriguing lessons about enhancing customer experience, which plays a monumental role in the gl

Connections

Connections Customer Experience Social Media Analysis

The Majestic Dance between AI and Humans in CX

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. It is a symphony of interactions that a customer has with a business, a vivid tapestry woven from the threads of every touchpoint, every communication, and every solution used.

Innovation

Innovation Connections Analytics Touchpoint

AI in Customer Experience – should I stay, or should I go?

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. It’s becoming quite exhausting to keep discussing the same topic but here I am also putting it on the table!

Customer Experience

Customer Experience Social Media Analysis Loyalty

Mastering the Maze of CX Metrics & Money with Lynn Hunsaker

ECXO

MARCH 24, 2024

The European Customer Experience Organization (ECXO) is launching a series of short practical sessions, each up to 20 minutes, to clarify how to achieve CX ROI and growth effectively. The first part will delve into: Mastering the Maze of CX Metrics & Money with Lynn Hunsaker, the CCO of ClearAction Continuum , facilitated by Ricardo Saltz Gulko.

Metrics

Metrics ROI Financial Connections

ECXO

The Critical Nature of Customer Experience in Medical Devices: Why Near Perfection is the Only Option

CX Awareness. How Customer-Centric is Your Organization?

Webinars

Trending Sources

The Thrilling Journey of a Customer Experience Leader: The 10+1 list

Webinars

Harmonizing Success: How Sales Teams Can Collaborate with Internal Teams to Enhance Customer Experience

How Stoic Philosophy Can Help You Up Your Customer Experience Game

Up level Your CX by Overcoming Unsafely and Mistrust

Become the King Midas of CX

Customer Experience Experimentation: Your Final Frontier

Listen to your canary

CX Design Matters: The Hidden Key to Boosting Tech Adoption Rates

MarTech-Driven Transformation: Navigating the Future of Customer Experience

Future Thinking: A Complex and Multifaceted Ability that Deeply Influences Customer Experience

The Heartbeat of a Customer-Centric Organization – Part 2

Designing and Rolling Out a Global Customer Experience Strategy

The Heartbeat of a Customer-Centric Organization – Part 1

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience

To deliver a better Customer Experience, stop reading this article and go to sleep!

Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis

Enhancing Tech Adoption through Exceptional Design

Discovering the Hidden Gems: How to Prime Your Brain for Exceptional Customer Experiences

Sky-rocketing customer experiences using the power of psychology

The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience

The Double Agents of CX: Who are they and what do they do?

The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience

A new episode of Experience the Difference Podcast Series: with the amazing Irina Mostovaya

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko

Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience

Do you have a lazy brain? Why is this relevant for CX?

The Transformative Power of Cross-Functional Teams in Upgrading CX

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes

Uncork the full potential of your business with customer segmentation and provide tailor-made CX

Experience the Difference ECXO Podcast: Cultivating the Right Environment for CX with Nicolette Wuring

Customer-centric leadership – what does it really mean?

The Evolution of Business Relationships: Not B2B nor B2C, but H2H

Mastering the Fine Art of Delivering Candid Feedback for better CX and EX

The Eternal Search for the Silver Bullet in CX

Fast-Track CX ROI with 3 Levels of CX Improvement featuring Lynn Hunsaker

Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges

The Story of Jose – A Tale About Customer Experience

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

The Majestic Dance between AI and Humans in CX

AI in Customer Experience – should I stay, or should I go?

Mastering the Maze of CX Metrics & Money with Lynn Hunsaker

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