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5 Tips for Designing Effective Web Forms

Ecrion

For the past five years, you’d assume that the average conversion rate has increased (at least slightly) as businesses master web form design. This is where optimizing and creating responsive web forms come into play. Web Form Design 101: Why It Matters. The Components Of Forms.

Tips 71
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Why You Should Aspire to Drive Customer Lifetime Value—Not ‘Just’ Upsell Customers

InMoment XI

Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now. Expanding your data repertoire to such sources as purchasing data, location-tracking data, web searches, social media, and online reviews is a must.

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How to Optimize Customer Service With Omnichannel Support

Team Support

Email Behind traditional telephone support, the second most common form of case submission for companies that thrive on customer support is email. There are also some automated options available in a web form including the use of suggested answers to the most common questions.

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Index your web crawled content using the new Web Crawler for Amazon Kendra

AWS Machine Learning

We’re excited to announce that you can now use the new Amazon Kendra Web Crawler to search for answers from content stored in internal and external websites or create chatbots. For our solution, we demonstrate how to index a crawled website using the Amazon Kendra Web Crawler. Create an Amazon Kendra index. Basic knowledge of AWS.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Inclusive Technology: Why Accessible Software Matters for Everyone

Comm100

Comm100, an omnichannel customer communication platform, provides all these features and more: Screen reader compatible A screen reader is a form of assistive technology that renders text and image content as speech or braille output, helping those who are visually impaired. Dark theme Comm100’s agent console offers a dark mode or theme.

Software 130
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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

In 2024, over 55% of web traffic is from mobile devices. Data Volume Customer text data comes in so many forms that it can be hard to keep track of them all! Feedback forms, customer service tickets, online reviews… the list can go on. Noise in the data Smartphones are truly amazing devices.

Analytics 208