us wellness 
Heart of the Customer
JUNE 10, 2019
“Who knows what happened to us two years ago?” Wells Fargo’s Chief Marketing Officer Jamie Moldafsky (I originally wrote about this here) “Who’s heard of our product, the Note 7? The post What Wells Fargo (and the Rest of Us) Can Learn from Samsung appeared first on Heart of the Customer.
Forrester's Customer Insights
AUGUST 17, 2021
Forrester’s Financial Well-Being Segmentation helps firms better assess their customers’ level of financial resilience and attitude toward their financial situation.
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InMoment XI
OCTOBER 19, 2021
I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. customer effort).
InMoment XI
OCTOBER 17, 2023
Tip #1: Design with the End in Mind We’ve said it before, and you’re about to hear us say it again: you need to design your CX program with your current goals for both your experience and your business in mind. For instance, one of our clients, Volvo , had a post-transaction survey that had served it well in the past.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.
InMoment XI
MARCH 26, 2024
Positive reviews highlight what you’re doing well while negative reviews help pinpoint areas that need improvement. Got a Minute to Share Your Experience with Us? Help Us Improve. Review Us Here. Tell Us What You Think! Review Your Experience with Us. Your feedback is incredibly valuable to us.
InMoment XI
FEBRUARY 12, 2024
These reviews, which appear on Google Maps and Google Search as well as on your company’s Google Business Profile, give people a way to share their experiences not only with businesses but with fellow consumers, too. We’ll strive to do better. ” “Thank you for letting us know about this. Your honest feedback helps us get better.
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Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty. Now the question is: how to get CX right? Download the report to learn more!
Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach
Well-designed materials can motivate learners, improve comprehension, and assist optimal retention. Did you know that the visual design of eLearning content has a big impact on learner success?
Speaker: Jason Cottrell and Brian Walker
But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. Composable commerce helps meet these demands, but you've seen companies try complex approaches that ended up not working well. How can you avoid these pitfalls?
Speaker: Conference Speakers
Voice of the Employee and New Approaches for Mental Health, Balance, and Wellness. Lunch is on us for attendees. The Role of IT, Intranets & the Digital Workplace in Employee Experience. Performance Management Best Practices That Bring Coaching & Appreciation Plus Tools for Continuous Improvement. Save your spot!
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
At the highest level, AI is about helping us be the best version of ourselves as humans. When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In CX, there's also controversy.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry. In this fast changing domain — predicted by few and now a reality for all — how can companies transform today’s challenges into tomorrow’s opportunities?
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Then you're probably well aware of the potential for using conversational AI to manage the calls that can be answered easily and quickly. If you're not already using conversational AI, then you may be on the fence regarding their usefulness in the field, or perhaps you're unsure about how to implement it at your company.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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