article thumbnail

How Important is Customer Service in Travel and Tourism?

Bold360

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.

Tourism 56
article thumbnail

How The Global Travel Industry is Planning Ahead for Crisis Recovery

NetBase

72% of consumers in the US and UK are spending more time on social media per day since the outbreak of coronavirus – giving brands an opportunity to get in their sights. Beyond articles, brands are anxiously monitoring consumers as they talk about this sticky subject on social media. So where are consumers traveling?

Travel 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 10 Customer Thermometer Alternatives in 2024

SurveySparrow

Key Features Multi-Channel Distribution: Share surveys through not just one but multiple channels, including email, social media, website embeds, QR codes, and more, to reach a wider audience and gather feedback from diverse sources. This includes emails, websites, and social media. 5 Capterra 4.8/5

article thumbnail

What Goes Into A Customer Focused Airbnb Business Plan

CSM Magazine

Establishing relationships with influencers or travel bloggers who promote tourism in your area can bring in more bookings. Marketing Strategy An effective marketing strategy is critical for success in the hospitality industry, especially with Airbnbs, where there is a significant amount of competition.

article thumbnail

10 Ways Casinos Can Give Great Customer Service Around the World

CSM Magazine

The United States is a popular destination for casino tourism. In addition to dealing with complaints, casinos should also respond positively to any reviews or feedback that they receive on their website or on social media. It’s also important to be active on all the social media channels to communicate with customers.

article thumbnail

Contact center customization when it matters most

Talkdesk

travel and tourism industry at least $24 billion in foreign spending alone. Businesses in the travel and tourism sector should not underestimate the power of proactive outbound in the current climate. Your contact center can coordinate outreach on multiple channels, such as email, text message or even social media.

article thumbnail

LoyaltyPlus FrequentStay enhances guest relationships with hotels

LoyaltyPlus

Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Connect with us on our social media platforms: • LinkedIn. To find out how the LoyaltyPlus FrequentStay solution can help transform your guest relationships, please contact us today for a full platform demonstration. •

Hotels 52