Eptica

FEBRUARY 14, 2022

You might also be interested in these posts: Why so many contact centres are turning to Microsoft Teams (Video). Tags: Customer Experience Transformation Categories: Trends & Markets, Best Practice. Read the full post on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

Self Service 133

Self Service Customer Experience Trends Video 133

Eptica

MAY 7, 2021

Date: Friday, May 7, 2021 Author: Pauline Ashenden - Demand Generation Manager How to migrate your contact centre to Microsoft Teams successfully. You might also be interested in these posts: The benefits of building emotional intelligence in your team. Published on: May 07, 2021. Click here to read the full blog.

How To 95

How To Call Recording Customer Satisfaction Interaction 95

Eptica

NOVEMBER 11, 2021

In our latest guest post, Jo Causon, CEO of The Institute of Customer Service, explains how customer service teams have gone above and beyond to deliver an excellent experience, and why now is the time to reset, ready to prepare for an equally unpredictable future. Integrating call recording into Microsoft Teams.

Customer Service 125

Customer Service Call Recording Trends Customers 125

Eptica

APRIL 11, 2022

Why so many contact centres are turning to Microsoft Teams (Video). Tags: Financial Services Customer Experience Categories: Trends & Markets. Click here for the full article on our parent company Enghouse Interactive’s site. Share this page on: Tweet. The three areas to focus on to empower your agents.

Banking 120

Banking Meeting Customer Service Financial 120

Eptica

JANUARY 9, 2022

Integrating call recording into Microsoft Teams. Tags: top CX blog posts, FCR, agent wellbeing, Cloud Contact Centre Categories: Trends & Markets. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

Customer Service 123

Customer Service Call Recording Trends Interaction 123

Eptica

MARCH 5, 2021

Date: Friday, March 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Building the hybrid contact centre with Microsoft Teams. Tags: Hybrid Working, Contact Centre Agents, collaboration, Customer Service, Real-time Speech Analytics, Unified Communications Categories: Trends & Markets. Published on: March 05, 2021.

Trends 104

Trends Customer Satisfaction Analytics Interaction 104

Eptica

APRIL 19, 2023

Read the full article on our parent company Enghouse Interactive’s site.

Call Recording 113

Call Recording Interaction Management Company 113

Eptica

JANUARY 31, 2022

Why so many contact centres are turning to Microsoft Teams (Video). Tags: Customer Service Agents, Customer experience, ContactBabel research Categories: Best Practice, Trends & Markets. Read the full article on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

Self Service 111

Self Service Trends Video Culture 111

Eptica

APRIL 1, 2021

In the latest roundtable organised by our parent company Enghouse Interactive, we brought together experts from companies such as Microsoft, Salesforce and Ascensos to share their advice. You might also be interested in these posts: How Microsoft Teams delivers contact centre ROI. Read the key highlights of the discussion here.

ROI 95

ROI Meeting Interaction Technology 95

Eptica

APRIL 1, 2021

Date: Friday, March 26, 2021 Author: Pauline Ashenden - Demand Generation Manager How Microsoft Teams delivers contact centre ROI. Drawing on expert analysis, our latest blog explains how you can calculate the ROI of Teams in five areas – read the full article on our parent company Enghouse Interactive’s site.

ROI 72

ROI Analysis Interaction Technology 72

AWS Machine Learning

APRIL 22, 2024

The drawback to this approach, however, is that user and group settings are duplicated across multiple instances in the cluster, making it difficult to configure them consistently on all instances, such as when a new team member joins. For Directory type , select AWS Managed Microsoft AD. Add any optional tags, then choose Next.

Groups 77

Groups Software System Policies 77

Eptica

SEPTEMBER 17, 2021

Tags: omnichannel, ContactBabel, Microsoft Teams Categories: AI, Trends & Markets. Our latest blog explores why omnichannel is now more important than ever, while highlighting the benefits it brings to both customers and businesses. Read the full post on our parent company Enghouse Interactive’s site here.

Omni-Channel 112

Omni-Channel Trends Consumers Interaction 112

Eptica

MARCH 12, 2021

You might also be interested in these posts: Building the hybrid contact centre with Microsoft Teams. Tags: contact centre, Customer Service, digital, omnichannel, mobile, ContactBabel Categories: Trends & Markets. Read the full article here on our parent company Enghouse Interactive’s site. Share this page on: Tweet.

Meeting 120

Meeting Omni-Channel Trends Customer Satisfaction 120

Eptica

JUNE 18, 2021

Date: Friday, June 18, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 ways to improve performance in your contact centre team. How to migrate your contact centre to Microsoft Teams successfully. Tags: working from home, Managing the Clock, Team Meetings Categories: Best Practice.

Tips 96

Tips Meeting Interaction Management 96

Eptica

NOVEMBER 24, 2020

How to build a collaborative contact centre with Microsoft Teams. Tags: Punk CX, Empathy is not soft, it's hard Categories: Trends & Markets. Find out more by reading the full blog post on our parent company Enghouse Interactive’s website. Share this page on: Tweet. Remote Working 2.0: Optimising Contact Centres.

Customer Service 114

Customer Service Trends Customer relationships Loyalty 114

Eptica

NOVEMBER 13, 2020

You might also be interested in these posts: How to build a collaborative contact centre with Microsoft Teams. Tags: AI, Customer experience, Voice of the customer, Contact Babel, text analytics, VoC Categories: Trends & Markets, Best Practice. Share this page on: Tweet. Remote Working 2.0: Optimising Contact Centres.

Trends 126

Trends Analytics Interaction Customers 126

AWS Machine Learning

APRIL 18, 2023

Amazon Kendra uses ML algorithms to enable users to use natural language queries to search for information scattered across multiple data souces in an enterprise, including commonly used document storage systems like Microsoft OneDrive. Choose Microsoft Graph. Create a OneDrive data source via the Amazon Kendra console. data source.

Policies 71

Policies Groups Examples Data 71

Eptica

JULY 2, 2020

Author: Pauline Ashenden - Demand Generation Manager In previous posts we’ve identified insights that modern customer service teams can learn from the great thinkers of classical antiquity and key historical figures. Customer service shouldn't just be a department, it should be the entire company. More about Carly Fiorina ) 3.

Customer Service 142

Customer Service Customer Centricity Innovation Customers 142

Eptica

MAY 14, 2021

You might also be interested in these posts: The benefits of building emotional intelligence in your team. Building the hybrid contact centre with Microsoft Teams. Tags: Chatbots, machine learning, ContactBabel Categories: AI, Trends & Markets. Share this page on: Tweet.

Customer Service 72

Customer Service Chatbots Travel Trends 72

Eptica

JUNE 11, 2021

How to migrate your contact centre to Microsoft Teams successfully. The benefits of building emotional intelligence in your team. The benefits of building emotional intelligence in your team. Read the full blog on identifying and being ready for the moments that matter here. Share this page on: Tweet.

Customer Service 72

Customer Service Customer Journeys Customers Engagement 72

Eptica

OCTOBER 29, 2020

Date: Friday, October 23, 2020 Author: Pauline Ashenden - Demand Generation Manager How to build a collaborative contact centre with Microsoft Teams. That’s why an increasing number of organisations are adopting Microsoft Teams to bring their people together seamlessly, wherever they are located.

How To 56

How To Customer Centricity Trends Communication 56

Eptica

FEBRUARY 17, 2023

Read the full article on our parent company Enghouse Interactive’s site.

Interaction 62

Interaction Call Recording Management Customer Experience 62

SurveySparrow

APRIL 11, 2023

In this article, we will look at a survey tool from one of the biggest brands in the world – Microsoft. We’ll be exploring whether or not a Microsoft Forms survey lives up to the high expectations we usually have for this brand. What is Microsoft Forms? The app is available for free if you have a Microsoft account.

Survey 52

Survey How To Net Promoter Score Tools 52

Eptica

MARCH 17, 2023

Read the full post here on our parent company Enghouse Interactive’s website.

Call Recording 62

Call Recording Groups Interaction Technology 62

Eptica

APRIL 23, 2021

How Microsoft Teams delivers contact centre ROI. Tags: Call Recording, screen recording, compliance Categories: Product, Best Practice. Read the full post on the website of our parent company Enghouse Interactive here. Share this page on: Tweet. 5 areas to focus on for agent wellbeing.

Call Recording 72

Call Recording ROI Innovation Customer Satisfaction 72

Eptica

APRIL 16, 2021

How Microsoft Teams delivers contact centre ROI. Tags: FCR, Knowledge base, self-service, Chat, Chatbots Categories: Best Practice. Learn more tips by reading the full article here on our parent company Enghouse Interactive’s site. Share this page on: Tweet.

Customer Satisfaction 72

Customer Satisfaction Self Service Chatbots Knowledge Base 72

Eptica

NOVEMBER 27, 2020

How to build a collaborative contact centre with Microsoft Teams. Tags: training, empathy Categories: Best Practice. Our new blog looks at the four areas to focus on if you want to integrate super agents into your contact centre - read the full blog post on our parent company Enghouse Interactive’s website to learn more.

Self Service 63

Self Service Measurement Meeting Interaction 63

Lumoa

JUNE 14, 2023

Microsoft’s Zune debacle is a perfect example of this. Now if a prominent tech giant like Microsoft can’t get away with underwhelming products, you can bet that your business won’t be able to either. Train your customer experience team to be honest with customers. By starting from the inside.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Azure is a branch of Microsoft that was created for the benefit of the customer through every step of their journey.

Sales 99

Sales Employee Experience NPS Banking 99

SurveySensum

NOVEMBER 13, 2023

The tool also provides you with a team of CX experts who will help you streamline your feedback process to get maximum value. It seamlessly integrates with third-party tools like Microsoft Outlook, Slack, Salesforce, HubSpot, etc. You can also request a feature, within the tool, and the team will get back to you on that.

Tools 52

Tools Survey Customer Experience NPS 52

Eptica

OCTOBER 27, 2022

Pour AWS (Amazon) et Azure (Microsoft) qui sont deux géants incontournables du cloud, l'objectif est d’alimenter leurs activités avec 100 % d’énergies renouvelables d’ici 2025. Centre de contact natif Teams : la nouvelle ère. De quoi conjuguer productivité et durabilité. Partager cet article sur: Tweet.

Self Service 62

Self Service Transportation Communication Innovation 62

Playvox

NOVEMBER 21, 2022

UserVoice popularized the concept in 2008, but now there are many providers of idea management software, used by companies like Spotify , Airbnb , and Microsoft. Related Article: How Support Tagging Boosts Product-Support Collaboration. Related Article: How To Properly Tag Chat Conversations — And Why It’s Essential.

Roadmap 52

Roadmap Analysis Feedback Customers 52

AWS Machine Learning

MAY 5, 2023

Although articles of clothing are labeled with categories (and subcategories) and contain a variety of helpful tags that are extracted from the original product descriptions, the data is not systematically labeled with pattern or style information. It’s an established and well-cited dataset, but it isn’t directly suited for your use case.

Fashion 77

Fashion Training Data Examples 77

Comm100

APRIL 17, 2018

Microsoft Teams, for example, is relatively new but is included with Microsoft Office. Comments on your social media pages and being tagged in posts can also offer great insight, and with some follow-up questions, you can easily resolve a sticking point. Zoho Office also has some good free tools.

Feedback 193

Feedback How To Roadmap Survey 193

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication. Automating manual tasks like tagging. At least, we hope it won’t.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

SurveySensum

JULY 15, 2022

Automated word cloud to group tags automatically. For heavier integrations, you may need team support. 3 Microsoft Form. Microsoft is a perfect form builder in many ways. Import or export data to and from Microsoft Excel. Built-in team collaboration tools. Customizable pricing plans to choose from.

e-support 52

e-support Analysis Survey Automotive 52

AWS Machine Learning

FEBRUARY 29, 2024

html) Microsoft Word document (.doc/.docx) csv) Microsoft Excel spreadsheet (.xls/.xlsx) Use the following pieces of information to provide a concise answer to the question enclosed in tags. AI/ML Solutions Architect in the Global Healthcare and Life Sciences team. txt) Markdown (.md) md) HyperText Markup Language (.html)

Knowledge Base 115

Knowledge Base Study Healthcare Travel 115