Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it. The result?

Retail 78

Retail Engagement Strategy Customer Experience 78

Michel Falcon Experience

MARCH 26, 2019

Today, I’m in Oshawa, Ontario working with Taunton Village Dental to help them improve their customer experience by hosting a customer journey mapping workshop. I’m going to introduce them to my people first culture and three piece strategy. ” – Dr. Steve Mascarin, Founder of Taunton Village Dental .

Customer Journeys 68

Customer Journeys How To Touchpoint Loyalty 68

Centercode

MAY 20, 2020

Tracking activity metrics lets you identify and reinforce any weak points in your engagement strategy. Taking five minutes each day to make note of those numbers pushes a range of long-term, positive outcomes, from optimizing your engagement strategy to backing up the value of your beta testing efforts with data.

Metrics 98

Metrics Engagement Measurement Survey 98

Strativity

AUGUST 23, 2019

We were thrilled to partner with them in this journey by bringing colleagues together from around the world for a two-day workshop designing Dorel’s future CX. The key insight we took away from the workshop was simple: people just need to be given the space and the environment to envision and create.

Innovation 74

Innovation Customer Experience Video Customers 74

Interactions

APRIL 19, 2024

Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry. We asked the participants to work through the development of a transformation strategy , and identify the priorities, challenges, and use cases for leveraging Generative AI (GenAI) in contact center transformation.

Customer Experience 62

Customer Experience Contact Center Customer Centricity Loyalty 62

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. Make the 5-why’s and action planning an annual workshop for every work group.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

Centercode

FEBRUARY 27, 2020

Because tester communication is such a mission-critical piece of your engagement strategy, the methods, tone, clarity, and frequency of your communications have a big impact on participation during your test. Quick Fixes for Your Tester Communication Strategy. Get Started with the Tester Engagement Pocket Map.

Communication 64

Communication Engagement Customer Journeys eBook 64

Centercode

MARCH 4, 2020

You’ve invested hours into crafting creative test topics , and you’re following best practices for a comprehensive and approachable communication strategy. Like developing a clear communication strategy, bringing the right testers into your project is a core tenet of high engagement and quality feedback.

Engagement 72

Engagement Feedback Customer Journeys eBook 72

Experience Investigators by 360Connext

AUGUST 9, 2017

That’s when their boss or their CEO or maybe a member from the board asks them to take over a new responsibility – CX Strategy. Strategy is no small thing, though. Strategy means designing a proactive structure to achieve positive outcomes. These well-meaning leaders have real deadlines to deliver a strategy.

Customer Journeys 181

Customer Journeys Strategy How To Comparison 181

Forrester's Customer Insights

DECEMBER 20, 2018

Watch the video below to learn how Forrester is leveraging design thinking in our business strategy workshops to help executives unlock customer value. Looking for help with rethinking your current business model? Accelerate your own digital transformation by booking an inquiry or by checking out my research here.

Strategy 45

Strategy Video Customers 45

Centercode

APRIL 29, 2020

Your Strategy. Your Strategy. Your Strategy. Your Strategy. Get strategies for increasing engagement, survey participation tips, and best practices for communicating with testers from Autodesk and other experts in these on-demand sessions from Delta ’20: The Virtual Customer Validation Conference !

Engagement 64

Engagement Travel Customer Journeys Feedback 64

SAP Customer Experience

NOVEMBER 27, 2023

Virtual November 23, 2023 Agenda Slides & Recording Dear Valued Customer, The SAP Premium Engagement Session ‘Replatforming – Integration strategy for the transition to cloud and hybrid landscapes’ took place virtually on November 23, 2023. The slides of the workshop can be found here and. Please find the agenda here.

Engagement 56

Engagement Strategy Customers Customer Experience 56

Strativity

JANUARY 22, 2020

We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, align on priorities, and spark innovation for your business. Try These DIY Exercises to Enhance Your Next CX Workshop.

Exercises 40

Exercises Innovation eBook Strategy 40

Optimove

DECEMBER 5, 2019

During the very successful first day (of two), 11 Optimove experts and one innovative partner gave six especially-actionable workshops. Pricing Effectiveness: How to Test and Measure Your Pricing Strategy. Lucky, you can find it all here in one workshop. You’ll find them all in this workshop. The price is right.

CRM 52

CRM Case Study Loyalty Marketing 52

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. Customer experience is happening whether you have a strategy for it or not. However, feedback alone cannot direct a strategy.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Myra Golden

AUGUST 21, 2020

COVID-19 is making customers more hostile, and you need a strategy for quickly containing the situation and de-escalating the interaction. The 3R Method is battleground tested and easy to use – ideal for when you have to give bad news, enforce a mask requirement, or get an angry customer to calm down and listen to you.

Tips 105

Tips Video Interaction Strategy 105

Helen Dewdney

NOVEMBER 22, 2022

Now a successful Parenting coach, Jo works with parents to empower them to develop relationships with their tweens and teenagers based on open communication, self-awareness and therapeutic parenting strategies. Jo talks about the most common problems and gives strategies for dealing with your growing offspring! Facebook group .

Strategy 59

Strategy Consumers Communication Course 59

One Millimeter Mindset

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? I’m so honored!

Customer Retention 73

Customer Retention Strategy Innovation Customers 73

Beyond Philosophy

NOVEMBER 16, 2023

In other words, my strategy was to communicate about my company and maintain my independence, so the first tactic wouldn’t work for me or my goals. Colin has conducted numerous educational workshops to inspire and motivate your team. For example, I’ve had my own company since 2002, and I’ve considered each area.

Sales 78

Sales Strategy Social Media Advertising 78

SurveySensum

DECEMBER 4, 2023

Here, we’ve got six simple strategies that’ll help your surveys work wonders for your business. And offer training programs or workshops on customer service and advocacy. Ready to dive in and make your feedback count? Let’s go! Well, tools like ‘SurveySensum’s Text Analytics ’ are the key here!

Feedback 52

Feedback Strategy Net Promoter Score Social Media 52

Centercode

JANUARY 21, 2020

Take a look at their insights on how a group of enthusiastic testers benefits feedback and test management, and get the inside scoop on their most effective strategies for recruiting an engaged tester team. The post Engagement Workshop: How to Recruit Enthusiastic Testers appeared first on Centercode. Why Enthusiasm!

Engagement 72

Engagement How To Feedback eBook 72

ReviewTrackers

MARCH 24, 2021

Customer Retention Strategies for Banks. Getting involved in company financial wellness programs or counseling services is an excellent customer retention strategy for banks. As part of your bank customer retention strategy, tune into banking review sites and engage with customers who leave feedback.

Customer Retention 123

Customer Retention Banking Customer Experience Strategy 123

Totango

DECEMBER 28, 2021

Here we’ll look at four proven strategies for reducing customer churn. When your team is up-to-date on the latest best practices and technology tools and prepared to handle frequent support issues, your customer success strategy will be more effective and your customers will enjoy greater satisfaction, resulting in higher retention.

Strategy 95

Strategy Net Promoter Score How To Roadmap 95

Kerry Bodine

OCTOBER 20, 2016

I’ve used this map for years as a teaching tool in our journey mapping workshops. But I haven’t seen many that use journey maps to drive their content strategies. Join our customer journey mapping workshop on November 2 & 3, 2016 in San Francisco. But today I got a clue as to how the Exploratorium might be using them.

Customer Journeys 120

Customer Journeys Strategy Transportation Conference 120

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Social Media Management Strategy Certification. Developing and managing super users.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Social Media Management Strategy Certification. Developing and managing super users.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Social Media Management Strategy Certification. Developing and managing super users.

Social Media 40

Social Media Case Study ROI Course 40

Kerry Bodine

OCTOBER 20, 2016

I’ve used this map for years as a teaching tool in our journey mapping workshops. But I haven’t seen many that use journey maps to drive their content strategies. Join our customer journey mapping workshop on November 2 & 3, 2016 in San Francisco. But today I got a clue as to how the Exploratorium might be using them.

Customer Journeys 120

Customer Journeys Strategy Transportation Conference 120

ShepHyken

MARCH 12, 2024

As you adopt these strategies, your customers will become familiar and comfortable with the experience personality you portray. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Consistency counts! Connect with Shep on LinkedIn.

Advertising 150

Advertising Customer Service Training Interaction Customer Experience 150

Blake Morgan

FEBRUARY 7, 2023

Build-A-Bear Workshop is known for its unique and immersive in-store experience. Build-A-Bear Workshop CEO Sharon Price John says customer experience is woven into the brand’s DNA. Build-A-Bear Workshop CEO Sharon Price John says customer experience is woven into the brand’s DNA.

Customer Experience 52

Customer Experience Strategy Customer Centricity Brands 52

ShepHyken

JANUARY 16, 2024

So, here’s my answer: There are at least three strategies for narrowing the gap between these perceptions: Leaders need to pay attention to their data. What I love about these three strategies is that other than a little time and effort, there is little or no expense to implement them. So, what are you waiting for?

Customer Service 142

Customer Service Customer Centricity Customer Service Training Survey 142

Totango

FEBRUARY 28, 2020

Creating a strong customer engagement strategy makes sure every interaction delivers that value. At the same time, an effective engagement strategy incorporates much more than 1:1 touchpoints, and considers engagements such as 1:many opportunities, including communities, events, advocacy, and learning. Anticipating customer need .

Customer Engagement 93

Customer Engagement Engagement Strategy Touchpoint 93

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. This can include training programs, skill-building workshops, access to educational resources, and opportunities for career advancement.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

One Millimeter Mindset

MAY 7, 2020

That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. The post Create a Flexible Client Retention Strategy as Clients Pivot appeared first on Babette Ten Haken. You are not alone. We are in this together.

Strategy 86

Strategy Leadership Resources Communication 86

One Millimeter Mindset

FEBRUARY 18, 2019

A potent client retention strategy is driven by an equally potent human capital strategy. A potent client retention strategy flattens the concept of customer acquisition and retention. A potent human capital strategy incorporates stakeholders into an organizational whole, rather than procures them to fit into specific functions.

Strategy 68

Strategy Guidelines Sales Customer Success 68

Integrity Solutions

AUGUST 24, 2022

And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI? While online training and workshops can be effective delivery mechanisms for information and knowledge, the real impact only comes when you’re able to turn that knowledge into daily behaviors.

Training 88

Training Sales Strategy Study 88

SurveySparrow

AUGUST 14, 2023

It revolves around understanding the customer journey, identifying pain points, and designing strategies to address them effectively. It is not just a one-time strategy but a dynamic process that evolves with changing customer needs and market trends. So, what’s the essence of this CX magic? Please enter a valid Email ID.

Customer Journeys 52

Customer Journeys Strategy Customer Experience Customer Centricity 52