Retently
MARCH 18, 2024
or a more detailed query, each question is a step towards understanding what makes your customers tick. Harness feedback, discover the key customer service survey questions that can transform your support strategy, and make every customer interaction count.
ShepHyken
MARCH 12, 2024
When customers like the experience personality, they will want to experience more of it! Create the experience that gets customers to say, “I’ll be back!” As you adopt these strategies, your customers will become familiar and comfortable with the experience personality you portray. Consistency counts!
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ShepHyken
JANUARY 16, 2024
So, here’s my answer: There are at least three strategies for narrowing the gap between these perceptions: Leaders need to pay attention to their data. After they do a self-assessment, which is their perception, they should – if they haven’t already – survey their customers to discover their reality. So, what are you waiting for?
ShepHyken
OCTOBER 1, 2023
Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other. Plus, we gathered two examples from brands that are creating stellar customer experiences at scale.
ShepHyken
OCTOBER 31, 2023
It’s in the price you pay. I’m okay with that, and it’s actually a pretty good marketing strategy that works. It’s just that one is a more accurate description of the value provided. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s not really free.
ShepHyken
OCTOBER 3, 2023
I’ve said it before – I don’t agree with the saying that the customer is always right. Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … Connect with Shep on LinkedIn.
ShepHyken
APRIL 16, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
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