BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Industry Customer Experience Self Service 111

InMoment XI

DECEMBER 13, 2021

L earn more about the InMoment XI difference and our market research and data analytics solutions here. And this isn’t the first time we’ve been ranked on this list. In fact, InMoment has endured the test of time to be ranked on this report regularly over the past two decades.

Analytics 493

Analytics Data Marketing Customer Journeys 493

Magellan Solutions

APRIL 24, 2023

Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements Nowadays, businesses should be up-to-date with the governing laws on data security. Outsourcing insurance compliance services can assist businesses with the changes in regulatory compliance. Additionally, it lowers exposure to potential risks.

Insurance 97

Insurance Meeting Company Policies 97

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry.

Insurance 111

Insurance Financial Feedback Consumers 111

Magellan Solutions

APRIL 28, 2023

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies Insurance companies encounter a variety of challenges nowadays. Outsourcing administrative functions for insurance companies has been a proven strategy to consider. With the rising inflation, insurance companies are looking for ways to reduce costs.

Insurance 98

Insurance Company Policies Call Center 98

Joe Rawlinson

OCTOBER 23, 2023

Slashing business expenses is an effective solution for boosting profitability and resolving cash flow issues. Here are a few solutions your company can implement to save money at the pump : Adopt fuel-efficient driving techniques Educating drivers on fuel-saving driving tactics can have a major effect on your business’s fuel costs.

Insurance 78

Insurance Policies Financial Tips 78

Magellan Solutions

FEBRUARY 14, 2024

Benefits of Healthcare Call Center Outsourcing Companies in the Philippines Cost savings – Outsourcing to overseas call centers in countries like India and the Philippines can significantly reduce labor costs for US healthcare providers and insurers. Elevate Patient Care: Outsource With Magellan Solutions!

Call Center 98

Call Center Healthcare Company Hospitality 98

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses. when outsourcing.

Insurance 98

Insurance Industry Customer Service Competitive Advantage 98

Alida

MARCH 22, 2021

WPS Health Solutions is a not-for-profit health insurance provider with a footprint that extends across the United States. health insurance sector. The company offers a wide range of insurance products, working closely with members, employers, and the medical community to support a higher quality of care.

Insurance 130

Insurance Marketing Company Customer Experience 130

BirdEye

APRIL 28, 2023

Are you an insurance provider who is looking to increase your revenue? If so, then effective insurance marketing strategies are the way to go. Social media marketing for your insurance company needs to be more effective in reaching clients through this preferred channel. Fortunately, there are a number of ways to do this.

Insurance 98

Insurance Strategy Marketing Social Media 98

NICE inContact

JANUARY 18, 2021

As anyone knows who’s ever filed an insurance claim or been hurt in an accident or at work, it can be a long and frustrating process, with a lot steps and back-and-forth. That’s where Mitchell comes in: We bring together a wide variety of experts, technology solutions, networks, and partners to boost better claims outcome and restore lives.

B2B 156

B2B Customer Experience Insurance Technology 156

BlueOcean

NOVEMBER 30, 2018

Blue Ocean, an award-winning provider of customer care solutions, announces that Sean Miller has been promoted to Director of Workforce Management. In his new role, Miller has senior responsibility for the company’s workforce strategy and driving innovative workforce solutions that support Blue Ocean’s growth.

Management 227

Management Insurance Leadership Customer Care 227

Pretium Solutions

MARCH 14, 2024

Here at Pretium Solutions we want our clients to avoid becoming an ATO target for non-compliance. Helping you to comply with these obligations is a key process for Pretium Solutions in our efforts to make sure that your business operates smoothly. So what do we do here at Pretium Solutions to make sure that you comply?

Insurance 52

Insurance Survey Meeting System 52

customer sure

AUGUST 8, 2023

We’re excited to announce that we’re now the chosen customer feedback software provider for Covéa Insurance. Operating throughout the UK market offering commercial and personal lines insurance, Covéa Insurance serves a variety of customers and as such, needed a comprehensive solution to survey customers and obtain their valuable feedback.

Insurance 62

Insurance Software Financial Feedback 62

NICE inContact

JANUARY 30, 2019

For Millennial Specialty Insurance (MSI), this definitely a case of being in the right place at the right time. Working with agent-partners rather than direct-to-consumer, MSI focuses on niche markets, primarily renters and condominium insurance for multi-family housing. Call handle times have been reduced, resulting in cost savings.

Insurance 137

Insurance Customer Satisfaction Call Recording Contact Center 137

AWS Machine Learning

NOVEMBER 3, 2022

This two-part series highlights the AWS AI technologies that insurance companies can use to speed up their business processes. These AI technologies can be used across insurance use cases such as claims, underwriting, customer correspondence, contracts, or handling disputes resolutions. Solution overview.

Insurance 84

Insurance Industry Analytics Data 84

AWS Machine Learning

MARCH 31, 2023

For our use case, we process an Acord insurance document to enable straight-through processing, but you can extend this solution to any use case, which we discuss later in the post. The insurance industry uses STP to streamline the underwriting and claims process. Insurance documents are inherently varied.

Insurance 67

Insurance Training Financial How To 67

Ecrion

DECEMBER 22, 2020

Embrace 2021 Insurance Trends with CCM Software. The insurance industry has so much intersectionality both with other businesses and the way we live our personal lives. It’s a virtual necessity in this day in age for everyone to have insurance of some variety. Discover the latest insurance trends for 2021!

Insurance 98

Insurance Trends Industry Policies 98

Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. New CX innovations in the insurance industry. A customer-first approach is rising in popularity across all industries including insurance. Deploy the right digital solution. A 5-step CX process. Bringing an analytics mindset to the role. A 5-step CX process.

Insurance 100

Insurance Industry Innovation Analytics 100

BirdEye

SEPTEMBER 29, 2023

With this information, your sales team can understand customers’ challenges and approach your target audience with appropriate solutions more convincingly. How does the product fit as a solution for the customer? She struggles with her budget since her income is limited, and she lacks familiarity with insurance terminology.

How To 111

How To Insurance Social Media Multi-Channel 111

Magellan Solutions

FEBRUARY 15, 2024

We provide solutions and services from certified medical professionals. Here are some of the benefits of healthcare call center outsourcing in the Philippines: Cost savings – Outsourcing to overseas call centers in countries like India and the Philippines can significantly reduce labor costs for US healthcare providers and insurers.

Call Center 52

Call Center Healthcare Company Hospitality 52

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Why do people get insurance back office support? Staff and insurance firms can find it hard to keep clients happy. Insurance companies use various ways to improve their business processes. Insurance companies need back office support for a lot of reasons. IT SUPPORT.

Insurance 75

Insurance Policies Technology Software 75

CSM Magazine

JULY 24, 2023

Workers’ compensation insurance is vital for small businesses. In this blog post, we explore the rules and regulations of workers’ comp insurance, helping small business owners understand the importance of compliance and the benefits of providing adequate coverage for their employees. Who Needs It?

Insurance 52

Insurance Policies Hospitality Financial 52

TechSee

JUNE 18, 2019

The insurance industry is at the forefront of the digital revolution. Mounting competition from non-traditional players cannibalizing market share with innovative business models has forced P&C insurers to integrate digital technologies into their operations to keep pace. The insurance company is saved!

Insurance 132

Insurance Innovation Contact Center Customer Satisfaction 132

Talkdesk

DECEMBER 10, 2020

We talked to almost 900 consumers and hundreds of customer experience (CX) professionals to understand the changing landscape of CX in financial services and insurance. We’re calling it the CX revolution in financial services and insurance. . We heard the same thing over and over: the expectations for CX have skyrocketed. .

Insurance 135

Insurance Financial Trends Contact Center 135

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. Intelligent document processing with AWS AI and Analytics services in the insurance industry. Solution overview. Part 1: Classification and extraction of documents.

Insurance 76

Insurance Analytics Industry e-support 76

CSM Magazine

AUGUST 16, 2023

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

Insurance 52

Insurance Technology Policies System 52

Hallmark Business Connections

AUGUST 17, 2021

On the surface, insurance seems to be about risk, compliance, and regulations. Knowing this, you have a wonderful opportunity to establish stronger connections with clients by leaning into empathy to improve their insurance customer experience. 3 Empathetic Ways to Improve the Insurance Customer Experience. or “Congratulations!”

Insurance 98

Insurance Loyalty Company Customer Journeys 98

Uniphore

JANUARY 21, 2022

While user satisfaction remains the top priority for service providers (regardless of industry), other considerations include operational inefficiencies and redundant solutions—all of which can hurt a provider’s bottom line. Conversational AI and automation can solve many self-service woes.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

customer sure

FEBRUARY 1, 2023

Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006.

Insurance 62

Insurance NPS Feedback Net Promoter Score 62

Talkdesk

DECEMBER 17, 2020

Financial services and insurance institutions are left to balance delivery against customer expectations with the challenge of multiple legacy applications and new digital touchpoints. ” Talkdesk Research™, a new solutions group established at Talkdesk, focuses on delivering proprietary research reports for the CX industry.

Insurance 106

Insurance Financial Touchpoint Contact Center 106

ShepHyken

JANUARY 23, 2024

The solution seemed easy to me. I recognize that one form is for insurance, one is for the general patient information to be kept in the office, one is for the HIPAA agreement, etc. So, here’s a simple solution. Don’t bog the customer down. For those in the medical profession, please don’t get upset with me.

Insurance 84

Insurance Banking Customer Service Training Retail 84

Interactions

AUGUST 12, 2021

IVA for Insurance: Transforming the Policyholder Experience. We’re thrilled to announce that we’ll be leveraging our knowledge from millions of industry focused conversations and design expertise into the Insurance space. Insurers are at the brink of a major transformation because customer preferences have dramatically changed.

Insurance 62

Insurance Customer Centricity Self Service Policies 62

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. The real beauty in this solution lies in its simplicity! However, while it’s beneficial for individuals, it can be bad for business.

Contact Center 76

Contact Center Healthcare Insurance Travel 76

inQuba

FEBRUARY 7, 2023

Helping customers achieve their goals so that you can too As an insurance professional you spend a lot of time thinking about your policy holders’ journeys, especially in a business environment that has completely transformed. As an insurer, your two overarching challenges are policy holder acquisition and retention.

Insurance 52

Insurance Customer Journeys Policies Communication 52

TechSee

MAY 18, 2023

From telecommunications providers to insurance companies, TechSee has formed partnerships with a wide range of organizations eager to integrate VIS into their own customer service and support workflows. Competitive advantage: Partnering with TechSee provides a competitive advantage by offering cutting-edge visual assistance solutions.

Self Service 109

Self Service Competitive Advantage Telecommunications Insurance 109

TechSee

JANUARY 2, 2018

Customer satisfaction and experience are important for every industry, and insurance is no exception. According to the OECD Global Insurance Statistics , more than US $2.29 trillion in claims were paid by insurance companies in 2016 alone. Already a fiercely competitive industry, new players are continuously entering the market.

Insurance 116

Insurance Telecommunications Contact Center Video 116