proving-the-value-of-insights-during-covid-19 Resources Related Topics 
Lumoa
AUGUST 23, 2021
Before we begin, we’d like to acknowledge the reality that COVID-19 is still an active pandemic. Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world.
Comm100
MARCH 23, 2022
Elissa McCarter LaBorde, President and CEO of the World Council of Credit Unions, attributes the recent growth of membership in credit unions to a focus on improved digital services during the Covid-19 pandemic. By all available metrics, this is a period of unprecedented growth for credit unions around the world.
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InMoment XI
JANUARY 9, 2024
For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. Organizations that strategically allocate their resources to strengthen their customer experience focus stand to gain an edge over the competition.
CSM Magazine
AUGUST 11, 2020
Equipped with tablets running the 5 in 1 JobWatch mobile app linked to real-time vehicle tracking, the devices are used for everything from vehicle inspections, COVID-19 safety checks and electronic job sheets linked to photographs from site. Rolling out the new system has proved easier than expected.
ShepHyken
NOVEMBER 6, 2020
Though an unlikely scenario, investing time and resources into understanding your consumer is essential for perfecting the customer service experience. Consumer research helps businesses or organizations understand customer psychology and insights , which in turn allows businesses to learn what they can change, implement or improve.
Gainsight
MARCH 31, 2020
The CSM or someone else in the organization will likely find value in those interactions in the future. The CSM or someone else in the organization will likely find value in those interactions in the future. In these uncertain times, companies (rightly so!) are keeping close tabs on their expenses and cash.
Qualtrics
JUNE 18, 2021
Before COVID-19 and the shift towards hybrid working, organizations were already competing for talent based on employee experience. So, how do EX leaders rise to the challenge and demonstrate their enormous potential to drive growth in the post-COVID economy? It’s become a hot topic both inside and outside of companies.
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