driving-business-value-what-can-cxm-do-for-you Resources Related Topics 
InMoment XI
JANUARY 10, 2023
Do you need a customer experience manager dedicated to managing this effort? Getting customers to fall in love with your company requires understanding the entire customer journey—so you can deliver a seamless experience at every touchpoint. What Is a Customer Experience Manager (CX Manager) ? Let’s find out.
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This leaves you with more uncertainty about CX than you had at the start of your research. . This leaves you with more uncertainty about CX than you had at the start of your research. .
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Customer Bliss
JULY 6, 2018
It gets us back to why we’re in business in the first place.” – Raul Leal, CEO of Virgin Hotels. My latest book, Would You Do That To Your Mother? With the guiding question, “how would you act if every customer were your mother?” When you think about it, this is actually a simple approach to business.
ClearAction
OCTOBER 25, 2022
You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. This led to substantial gains in trust, lifetime value, and ongoing growth. What’s the point of customer experience management, ultimately? How is value maximized?
ClearAction
JUNE 29, 2023
Faster payments : increased trust and value, less burden on customers. Bolder expansions : CX insight-inspired roll-outs, business models, mergers. Richer return on assets : more value-creating versus value-rescuing, less dysfunction, more collaboration, better productivity among employees and with partners and suppliers.
Alida
NOVEMBER 29, 2017
Most executives today claim that customer experience (CX) is a top goal for their business , but Forrester’s research shows that companies aren’t making meaningful improvements in this area. At the core of the issue, according to Parrish, is lack of solid, foundational skills required to drive meaningful CX results.
Thematic
APRIL 3, 2024
What’s happening? You’re not face-to-face with these customers, so you need a way to understand what’s happening. Use a Voice of the Customer (VoC) program to get a clear understanding of what they really want and expect from your business. Think again!
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