Upstream Works

NOVEMBER 14, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Spotlight on Video in the Contact Center – Air Travel appeared first on Upstream Works.

Contact Center 78

Contact Center Travel Video Connections 78

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Video 98

Video Tools Social Media e-support 98

SurveySensum

DECEMBER 8, 2023

So, it’s actually not just about the product itself; the overall customer experience plays a pivotal role in influencing their decision to return and make additional purchases. This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses.

Customer Centricity 59

Customer Centricity Video Feedback Customers 59

Comm100

JUNE 4, 2020

Because when you offer audio and video chat within your live chat offering, its popularity rises even further. Audio and video chat give agents the ability to speak directly with the customer, seamlessly switching from typing to talking. But first, here’s a quick video on what audio and video chat is and how you can use it: 1.

Video 147

Video Ecommerce Customer Satisfaction Sales 147

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals.

Video 52

Video Communication Training Social Media 52

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Video Contact Center e-support 109

SAP Customer Experience

JANUARY 14, 2024

This is Fernando from the CRM & CX Product Learning CoE team writing a new blog post about the recent publication of extensibility in CX video project. Hello SAP Community! As a Portfolio Manager for SAP Customer Experience Integration and Extensibility topics, during last years, We had our focus in.

Video 71

Video Sales CRM Customer Experience 71

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. And stay tuned for some exciting announcements on Totango product innovations coming soon!

Innovation 85

Innovation Video CRM Customer Success 85

Alida

APRIL 26, 2022

Q2’s product release delivers customer-led enhancements that build up the total experience.

Video 130

Video Customer Experience Customers 130

2020 Research

AUGUST 21, 2023

To make confident business decisions, it is imperative for organizations to understand how and why people use their products in their day-to-day lives. While In-Home Usage Tests (IHUTs) are critical to successful product development, they can oftentimes be complex, lengthy, and expensive.

Consulting 98

Consulting Video Feedback Analysis 98

ShepHyken

MARCH 26, 2021

This week we feature an article from Victor Blasco , CEO of Yum Yum Videos. He writes about how creating a company culture video helps your business to build stronger relationships with your customers. To produce any company story video worth watching, you first need to define your company values.

Video 141

Video Culture Company How To 141

BirdEye

FEBRUARY 21, 2024

Multimodal capabilities: Gemini goes beyond text, interpreting images, audio, and videos – a capability not present in BARD. All versions of Gemini are “natively multimodal,” seamlessly interpreting words, images, audio, videos, and even code, offering a broad understanding beyond text alone.

Innovation 59

Innovation Video Chatbots Resources 59

TechSee

MAY 19, 2020

Product registration – the process of capturing new customers’ information – enables brands to connect directly with consumers and engage with them during their relationship with the company. The challenge for brands is to get their customers to take that first step: register their products. Product registration process trends.

Self Service 207

Self Service Consumers Analysis Brands 207

GetFeedback

JULY 24, 2018

A customer might see a company’s ad, visit their website, browse their products, read customer reviews, and go on their way—all without speaking to a single human. When a lead becomes a customer, the baton is passed to product, customer service, and operations. It’s not about price or product either.

Video 277

Video Customer Experience How To Customer Journeys 277

Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Video 88

Video Customer Experience Contact Center Case Study 88

Thematic

MARCH 26, 2024

Our product team have been super busy shipping new features and updates! Read on to get the details, along with a how to video and links to the new knowledge base articles. Try it out today and share your feedback to help shape the product's future. 0:00 / 1× Anyone with a core seat can use Export Assistant.

Data 62

Data Analysis Knowledge Base Government 62

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

SurveySensum

SEPTEMBER 25, 2023

In today’s world video marketing is on fire! Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? Customer feedback is a valuable resource for video marketing.

ROI 52

ROI Video Feedback Marketing 52

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Video 88

Video Contact Center Customer Experience Net Promoter Score 88

Kayako

MARCH 21, 2018

With just Slack and my onboarding materials to work with, I spent the first five months at the job walking on wobbly legs as I gradually built my product knowledge and adopted team processes. When I had to face the queue, I couldn’t always get an immediate answer if I had questions about a customer’s issue or a product feature.

Customer Service Training 140

Customer Service Training Video Training Customer Service 140

AskNicely

JULY 17, 2018

As a product team, you require a deep understanding of your customers’ complex problems. Founded in 2014, Biteable was created with the mission of providing accessible, affordable video creation for all. Until then, video animation and production was too costly and time consuming for most small businesses to take on.

Roadmap 150

Roadmap Customer Centricity Net Promoter Score Case Study 150

SAP Customer Experience

SEPTEMBER 25, 2023

Dear SAP Sales Cloud enthusiasts, On behalf of the Product Learning team at SAP, I’m thrilled to announce a significant boost to your learning journey – 13 brand-new Sales Cloud videos are now available on openSAP Microlearning! ? Whether you’re gearing up for certification or simply eager to deepen your.

Video 56

Video Sales Brands How To 56

TechSee

FEBRUARY 9, 2020

Offering fast, intuitive guidance for a wide range of issues – from device self-installation and troubleshooting to document capture and billing advice – remote video support technology allow contact center agents to see exactly what the customer sees. Remote video support – narrowing down the choice.

Video 124

Video Self Service Contact Center Knowledge Base 124

Centercode

JANUARY 26, 2023

We’ve just posted a video overview of our beta test management software, which provides a ~10 minute introduction to a beta/project manager perspective of using our beta management software.

Video 52

Video Software Management 52

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

Video 141

Video Contact Center Financial Call Flow 141

Feedbackly

JANUARY 11, 2024

Check out the video below, where Jaakko Männistö, CEO and founder of Feedbackly, tells more about how Feedbackly 3.0 helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future: Excited to try it out yourself? demo surveys here. We hope you’re as excited as we are.

Feedback 105

Feedback Roadmap Survey Customer Centricity 105

2020 Research

MAY 25, 2023

This o ption allows for real-time video chats , enabling you to invite respondents into an on-camera interview for deeper insights and richer deliverables. Leverage Video Interviews on Your Project Discover how to incorporate Video Interviews into your next qualitative project. Book a consultation with our team to get started.

Video 52

Video Consulting Groups Meeting 52

Gainsight

OCTOBER 26, 2020

This is part 1 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Despite the fond memories, 80s video games were a lot more frustrating than many give them credit. Right now, most companies are packing as many “qualified” leads as they can into the product.

Video 52

Video Software How To Conference 52

UserReplay

DECEMBER 14, 2020

In the hyper-competitive world of eCommerce, conversion is King and video can be a powerful friend in that battle. The post The Power of Product Video in eCommerce (and which brands are using it well) appeared first on UserReplay.

Ecommerce 52

Ecommerce Video Brands Marketing 52

Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. Product Reviews vs. NPS Surveys: Key Differences Both product reviews and NPS surveys provide valuable insights into how consumers perceive a company’s products. So, let’s get started.

NPS 146

NPS Comparison Survey Net Promoter Score 146

AskNicely

OCTOBER 18, 2015

Wipster is an intuitive video review and approval platform, designed for producers, creative teams, marketing departments and other video makers around the world. They’re committed to taking the pain out of getting videos approved and delivered. “A Using customer feedback to define the product roadmap.

Video 186

Video Net Promoter Score NPS Roadmap 186

ReviewTrackers

JULY 24, 2020

Photos are great for your Facebook business page , but so is creating and uploading video content. Videos can add more visual appeal to a Page, and it can effectively show more content than a small pool of photos. Fortunately for businesses, Facebook allows multiple forms of video content for its 1.49 Adding Video.

Video 118

Video How To Software Guidelines 118

Gainsight

MARCH 23, 2022

The post Gainsight CSQL Video appeared first on Customer Success and Product Experience Software | Gainsight. By advising and incorporating CS ideas into other teams in your company, especially Sales, they make the team members better at what they do. First, let’s discuss what a Customer Success Qualified Lead (CSQL) is.

Video 52

Video Software Customer Success Sales 52

2020 Research

AUGUST 26, 2022

In this article, we’ll take a deeper dive into how to get the most out of qualitative research platforms that offer video and enterprise insights. We’ll review two popular industry options through the lens of our products, including the QualMeeting® Video Insights Platform and the QualBoard® Enterprise Insights Platform.

Video 52

Video Groups Survey Industry 52

Magellan Solutions

JUNE 17, 2021

How video transcription outsourcing came to be. Closed captioning your videos with our video transcription service helps your brand create a better online presence. With the written word now associated with your video, it will appear in search engines. Police interrogation video. Music video. Movie scripts.

Video 52

Video Guidelines Social Media Conference 52

NobelBiz

FEBRUARY 7, 2023

Contact center can play a crucial role in improving services and products by providing insights and feedback that can inform strategic decision making. The theme of using customer experiences to inform product and service improvement has been present for three decades, even though the labels and emphasis may change over time.

Video 52

Video Customer Service Contact Center Feedback 52

Gainsight

JUNE 28, 2022

Here’s a statement that may make you spit out your coffee: TikTok is the future of product education. Not because TikTok videos are particularly educational, mind you. What does that have to do with product education? Product teams, I hope you’re taking notes! Product teams, I hope you’re taking notes!

Metrics 52

Metrics Customer Journeys Video Social Media 52