platform social 
CSM Magazine
APRIL 23, 2024
When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” Therefore, the top intranet platforms have the primary objective to provide employees with access to company resources and information within a platform.
BirdEye
DECEMBER 30, 2022
As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.
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InMoment XI
FEBRUARY 2, 2024
Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite? What is Hootsuite?
InMoment XI
FEBRUARY 6, 2024
In today’s digital landscape, the importance of social media marketing cannot be understated. Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. And more!
InMoment XI
NOVEMBER 30, 2023
Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms. Google Alerts, social media monitoring tools, and specialized software can help you stay informed. Monitoring and managing online reviews, social media mentions, and search engine results are critical.
InMoment XI
DECEMBER 15, 2022
Whether it be directly to you (via surveys) or indirectly (through review sites, social media, and the like), your customers are creating signals throughout their journey. However, most CX platforms are still primarily focused on surveys and traditional metrics (in blue in the figure below).
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
From social commerce to BOPIS, the name of the game is to meet and sell to customers wherever they are, through multiple channels. The impact of social commerce in working with Gen Z and Generation Alpha. In this webinar, four commerce retail experts will discuss: What consumers want to experience more of in 2023.
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Social platforms are now becoming mainstream contact center channels. In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options.
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