NobelBiz

OCTOBER 31, 2023

To put things in perspective, let’s first look at some statistics showcasing the importance of customer support: According to Email Analytics , 77% of customers are more likely to share a positive experience with brands. Business is more than just transactions. At its heart, business is a bond between service providers and customers.

Call Center 105

Call Center Contact Center Software Contact Center Social Media 105

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Thought leaders come in all shapes and sizes. Adam Toporek. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

C3Centricity

JANUARY 13, 2021

If so, then I’m sure that because you avoided commuting most days, you had the chance to discover some new blogs and podcasts. Many people were working from home this year, were you? If you are new to C3Centricity then welcome, glad you could join us. Many others just like you, found C3Centricity for the first time this year.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

Kustomer

JUNE 27, 2022

Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success. What Are the 12 Best CS Software Tools in 2022? What Is Customer Service Software?

Software 98

Software Tools Customer Service Self Service 98

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Thought leaders come in all shapes and sizes. Adam Toporek. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

NobelBiz

JULY 25, 2023

Christian Montes, Executive Vice President of Client Operations @NobelBiz The Multifaceted Channels of Interaction In a contact center, customer interactions unfold across a myriad of channels, each holding a unique treasure trove of insights. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Many people were working from home this year, were you? Either way, we’d like to thank you all for your support in 2020.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

SurveySensum

JULY 14, 2020

They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

NobelBiz

APRIL 18, 2023

As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. Look no further! What is hyper efficiency in a contact center?

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 9, 2023

Today we’ll delve deep into the pain points that frequently plague call center executives. Example from a Call Center Perspective Think of a call center using an older CRM system for customer management and a new ticketing system for handling complaints.

Call Center 52

Call Center Contact Center Management Contact Center Software 52

C Space

JULY 18, 2018

Jodi Rudoren, Associate Managing Editor of The New York Times joins the Outside In podcast with C Space CEO Charles Trevail to talk fake news, readership, artificial intelligence, and more. Dan Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge.

Groups 56

Groups Report Measurement Consumers 56

Bold360

FEBRUARY 11, 2019

We hear a lot about digital transformation. Sid Raisoni , the Head of Analytics at Nestle Waters, is an expert on digital transformation in big companies. In a recent episode of AI: IRL, he unpacked what transformation truly is, an analytics-focused 5 step transformation strategy, and how employees can drive transformational change.

Analytics 40

Analytics Company Data Resources 40

Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Tune in to learn more! Creating Loyalty that Lasts.

How To 143

How To ROI Study Customers 143

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Going digital had to be about more than just moving an event onto an online platform.

Brands 52

Brands Travel Hotels Airlines 52

SaleMove

MAY 7, 2021

How our engineering department works to deliver award-winning Digital Customer Service technology. We think that for our clients to provide exceptional Digital Customer Service to their customers, they should already know the answer to that question. We’re a tech company that focuses on reinventing customer service for a digital world.

Culture 52

Culture Financial Technology Innovation 52

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Guiding Customers to Solutions Using Empathy. Employee Experience: The Missing Ingredient. I look for lazy problem-solving.

Sales 99

Sales Employee Experience NPS Banking 99

Kustomer

AUGUST 27, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Vikas Bhambri, SVP of Sales and CX at Kustomer, 20 year CRM Contact Center Lifer, and Gabe’s partner in crime to make a big announcement. But, is this an opportunity for businesses to start leveraging AI and automate?

Self Service 52

Self Service Chatbots Retail Contact Center 52

Kustomer

APRIL 15, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by guests Matt Dixon from Tethr and Vikas Bhambri from Kustomer to discuss Matt’s most recent research on over one million customer service phone calls. Listen to the full episode to learn more. Data is voluminous.

Omni-Channel 92

Omni-Channel Effort Score Contact Center Call Center 92

Qualtrics

JUNE 6, 2019

Alicia Tillman – Tillman is the Chief Marketing Officer (CMO) of SAP and has 20 years of hands-on marketing executive leadership and general management experience. Follow Antonio for his perspectives on technology and diversity. ( @ajlucio5 ). Follow Bozoma for her diverse perspective and hilarious personality. ( @badassboz ).

Brands 33

Brands Leadership Consulting Travel 33

SmartKarrot

FEBRUARY 15, 2022

Toporek also authored the book “Be Your Customer’s Hero”, and co-hosts the podcast ‘Crack The Customer Code’ along with Jeannie Walters. Toporek also authored the book “Be Your Customer’s Hero”, and co-hosts the podcast ‘Crack The Customer Code’ along with Jeannie Walters. Here is the list for you – 1. Adam Toporek. Bill Quiseng.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10