CSM Magazine

MARCH 9, 2023

PCI Pal Agent Assist delivers PCI DSS compliance and enhances payment experience for the public sector. Having undertaken an exercise to self-certify the council’s PCI DSS compliance status, it was agreed that telephone payments was an area that needed attention in order to replace a Pause and Resume solution.

Call Recording 52

Call Recording Exercises System Communication 52

Interactions

JANUARY 23, 2023

In order to protect sensitive customer data and maintain trust, these organizations must comply with the Payment Card Industry Data Security Standard (PCI-DSS), which includes strict standards for storing and handling credit card data. Agents in the new work-from-anywhere model remain PCI compliant and customer experience remains high.

Contact Center 62

Contact Center Financial Data Report 62

CSM Magazine

NOVEMBER 2, 2022

PCI Pal , the global SaaS provider of secure payment solutions for business communications, has implemented PCI Pal Agent Assist into Air Europa ‘s global contact centres. This speeds-up transaction timescales, increases payment success rates all while supporting the airline with regulatory compliance such as PCI DSS.

Airlines 52

Airlines Comparison Innovation Training 52

Interactions

JANUARY 26, 2023

Humans remain the number one driver of the need for compliance and data breaches today, demonstrating that security is no longer just a technical challenge but a human one as well. Verizon ) 44% of data breaches include PCI or PII. ( The post Humans: The #1 Risk for Contact Center Compliance appeared first on Interactions.

Contact Center 62

Contact Center Guidelines Interaction Data 62

MiaRec

MAY 19, 2022

Call compliance requires considerable effort from any company, but some call compliance laws are more challenging than others. PCI DSS can be one of the most challenging , but you know that already if you take credit cards online, in person, or especially over the phone. What Is It?

Call Recording 52

Call Recording Company 52

CSM Magazine

JUNE 1, 2023

Geoff Forsyth, CISO, PCI Pal PCI Pal the global SaaS provider of secure payment solutions for business communications, is pleased to announce that its Chief Information Security Officer (CISO), Geoff Forsyth, has been appointed to the 2023-2025 PCI Security Standards Council Board of Advisors.

Analysis 52

Analysis Industry Data System 52

CSM Magazine

SEPTEMBER 8, 2021

PCI DSS was created to protect consumers and merchants against security breaches. Robert Crutchington at Encoded explains why it pays contact centres to be PCI DSS compliant. PCI DSS stands for the Payment Card Industry Data Security Standard , developed by Visa®, MasterCard®, JBC®, Discover® and American Express®.

eBook 52

eBook Banking Financial System 52

Comm100

SEPTEMBER 29, 2021

By choosing a vendor that takes security seriously, reflected by the number and standard of its security compliances, you can be confident that your and your customers’ data is safe. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle payment processing.

Customer Service 203

Customer Service Culture Effort Score Chatbots 203

CSM Magazine

APRIL 25, 2023

Card data is kept outside the scope of PCI DSS compliance and it can be linked with tokenisation, to allow for recurring payments. Working with an approved Level One PCI DSS supplier also ensures that data security is maintained when taking payments. What’s next? Rob Crutchington is Director of Encoded.

Omni-Channel 52

Omni-Channel Self Service Abandon Rate Return on Investment 52

CSM Magazine

MAY 19, 2022

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 In 2018, PCI Pal and Verizon published their first joint piece, Keep Calm and Descope , looking at the benefits of descoping organisational infrastructure to minimise the requirements of PCI DSS.

Government 52

Government Industry Communication Technology 52

CSM Magazine

DECEMBER 6, 2022

PCI Pal executives outline how to prioritise CX and payment security in an ever changing digital world. PCI Pal , the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023. of PCI DSS continues in earnest in 2023.”

Multi-Channel 52

Multi-Channel Trends Omni-Channel Banking 52

CSM Magazine

NOVEMBER 11, 2022

PCI Pal , the global SaaS provider of secure payment solutions, has certified as an approved supplier on the Government’s G-Cloud 13 procurement framework. For more information regarding PCI Pal, visit www.pcipal.com , call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on LinkedIn: [link].

Government 52

Government Meeting Sales Communication 52

CSM Magazine

JUNE 23, 2021

Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0,

Customer Confidence 52

Customer Confidence Government Loyalty Communication 52

CSM Magazine

SEPTEMBER 30, 2022

PCI Pal, the global provider of secure payment solutions, has today announced that its solution, PCI Pal Digital, has been selected by Virgin Atlantic to support the airline’s international omnichannel strategy.

Omni-Channel 52

Omni-Channel Airlines Social Media System 52

CSM Magazine

NOVEMBER 25, 2021

PCI Pal , the global provider of cloud-based secure payment solutions – has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home. That objective has been achieved and it’s working well.”.

Insurance 52

Insurance Metrics System Feedback 52

CSM Magazine

JULY 14, 2020

As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments. Back to basics with PCI DSS.

Omni-Channel 52

Omni-Channel Customer Confidence Innovation CRM 52

CSM Magazine

NOVEMBER 16, 2022

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is delighted to announce it has been revealed as a finalist in the 2023 Card & Payments Awards. Judges have shortlisted PCI Pal’s new Pay By Bank digitally-native payment product for the Best POS Solution category.

Banking 52

Banking Innovation Industry Hotels 52

Comm100

JUNE 23, 2022

Security & compliance . Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software. Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software.

Chatbots 205

Chatbots Self Service Video Wait Times 205

CSM Magazine

JUNE 17, 2022

Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks , and added to its existing PCI Pal® deployment by integrating PCI Pal Digital to enable a true omnichannel secure payment solution.

Omni-Channel 52

Omni-Channel Social Media Case Study Retail 52

CSM Magazine

MAY 19, 2021

PCI DSS compliance is a necessity, not a nice to have. Compliance with the Payment Card Industry Data Security Standard, (PCI DSS) is essential when accepting payments, whether online, by a customer’s phone, digital channel or speaking directly to an agent.

Multi-Channel 59

Multi-Channel Banking Retail Ecommerce 59

CSM Magazine

AUGUST 4, 2022

For payment services, it’s not just a question of finding the latest technology or best value solution, security and compliance are key factors to consider. Choosing the right payment services gateway, in association with PCI DSS compliant payment solutions, helps ensure a frictionless, secure process.

Banking 59

Banking Poor Customer Service Technology Customer Experience 59

CSM Magazine

SEPTEMBER 9, 2020

New capability provides an added secure payment option for PCI Pal customers, allowing callers to speak payment details securely. PCI Pal ® , the global provider of cloud-based secure payment solutions, has announced the addition of Speech Recognition capability for both its Agent Assist and IVR Payment solutions. About PCI Pal.

Social Media 90

Social Media Omni-Channel Data Feedback 90

CSM Magazine

APRIL 27, 2022

PCI Pal , the global provider of secure payment solutions, has today announced a mutual partnership with leading Contact Centre as a Service (CCaaS) solutions provider, Odigo. Darren Gill, CRO at PCI Pal said, “We are delighted to be part of the launch of the Odigo Connect Marketplace platform. About PCI Pal.

Omni-Channel 52

Omni-Channel Government Connections Innovation 52

CSM Magazine

SEPTEMBER 9, 2021

PCI Pal – the global cloud provider of secure payment solutions for business communications – has been announced as a finalist in no less than five categories across two payment industry award programmes. . For more information on PCI Pal visit www.pcipal.com , call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on Twitter.

Industry 52

Industry Hotels Government Technology 52

CSM Magazine

MARCH 16, 2022

PCI Pal , the global provider of cloud-based secure payment solutions – has supported restaurant group Fridays UK with the implementation of its PCI Pal Agent Assist solution, to ensure full PCI compliance when handling customers’ telephone-based card payments. About PCI Pal.

Groups 52

Groups Multi-Channel Guest Experience Government 52

CSM Magazine

FEBRUARY 16, 2022

PCI Pal , the global provider of cloud-based secure payment solutions – today announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry – a TTEC Digital company. . The partnership with VoiceFoundry will also provide TTEC Group companies with access to PCI Pal’s services.

Company 52

Company Multi-Channel Omni-Channel Government 52

CSM Magazine

NOVEMBER 18, 2021

Michelin is leveraging PCI Pal’s Agent Assist solution for PCI DSS compliant payments. Following its implementation, the company now uses PCI Pal Agent Assist to secure payments for its Advantage Fleet members. When the pandemic hit, to keep our team safe, we quickly moved them to working from their homes.

Customer Centricity 52

Customer Centricity Video Data Sales 52

CSM Magazine

JUNE 7, 2022

It can also help companies meet PCI DSS compliance by helping to ‘descope’ the requirements. As with other Encoded solutions, the Gateway helps meet PCI DSS compliance as it de-scopes the data. Trusted Payment Solution Providers ensure Compliance. A Fraud Prevention Platform helps combat Fraud.

Banking 52

Banking e-support Financial Report 52

CSM Magazine

OCTOBER 12, 2021

Amazon Connect users across the globe can now leverage PCI Pal’s secure payments solutions for additional payment security and compliance options. Users of the services will also benefit from retaining their payment service provider (PSP) as PCI Pal is agnostic to all payment environments. About PCI Pal.

Connections 52

Connections Omni-Channel Government Communication 52

Comm100

JUNE 24, 2020

For any company, striking a balance between absolute security and compliance while providing accessible, real-time customer support isn’t always an easy feat. No matter which digital support channels your business offers, keeping your confidential customer data safe and secure is a (if not the ) top priority.

Customer Engagement 130

Customer Engagement Software Engagement Omni-Channel 130

CSM Magazine

SEPTEMBER 22, 2022

PCI Pal , the global SaaS provider of secure payment solutions for business communications, has announced the launch of its Pay By Bank open banking solution for contact centres. Pay by Bank from PCI Pal allows merchants to achieve the true benefits of open banking technology within their contact centre.

Banking 52

Banking Omni-Channel Consumers Innovation 52

BlueOcean

APRIL 28, 2020

What does it look like to maintain compliance with PCI-DSS, HIPAA, GDPR and other regulations when you don’t have control over an agent’s physical work environment? What does remote work mean for long-term network management? What does redundancy and business continuity look like when your workforce depends upon home networks?

Contact Center 156

Contact Center Comparison Culture Omni-Channel 156

CSM Magazine

APRIL 20, 2021

The UK’s largest equine charity, The British Horse Society (BHS), has selected PCI Pal to secure all of its cardholder-not-present telephone-based payments for memberships, renewals and educational materials. We’re PCI compliant, have enhanced the member journey and are providing confidence all round.”. About PCI Pal.

Management 52

Management Government Communication Industry 52

CSM Magazine

OCTOBER 4, 2023

These can include email encryption, eIDAS compliance , and PCI DSS compliance. Apart from basic PKI management to prevent these mishaps, a competent certificate management platform will also provide other security features.

Management 59

Management Ecommerce System Sales 59

CSM Magazine

MARCH 11, 2021

Manchester’s Royal Exchange Theatre has selected PCI Pal to securely manage telephone-based payments and refunds via its cloud-based Agent Assist solution and ensure it complies with PCI DSS rules. PCI Pal’s Agent Assist solution was selected as its solution of choice and has been implemented remotely. About PCI Pal.

Government 52

Government Communication System Data 52

CSM Magazine

MAY 28, 2021

New premium selection allows Genesys customers to implement PCI Pal’s secure payment solutions at optimum pace. PCI Pal – the global cloud provider of secure payment solutions for business communications – has announced its secure payment solutions are now available as a premium Client Application on Genesys AppFoundry. About PCI Pal.

Government 52

Government Communication Interaction Customer Engagement 52

CSM Magazine

JULY 12, 2023

The need for heightened security in card-not-present transactions has gained significant recognition among compliance officers. ” SOTpay ensures PCI DSS compliance and provides a fully secure platform, safeguarding sensitive customer data throughout the agent-attended or unattended payment journey.

Industry 52

Industry Multi-Channel Banking Social Media 52