Thematic

SEPTEMBER 12, 2021

If you don’t know what’s driving your CX metrics, it’s hard to replicate success, let alone find ways to improve. Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. Why should businesses analyze CX metrics? NPS, CSAT, CES.it Think about it.

Metrics 117

Metrics Analytics Feedback Effort Score 117

BirdEye

APRIL 28, 2023

If so, then effective insurance marketing strategies are the way to go. Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online. Social media marketing for your insurance company needs to be more effective in reaching clients through this preferred channel.

Insurance 98

Insurance Strategy Marketing Social Media 98

CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. Presenters: Dawn Paulos – Dawn is the VP of Marketing at CloudCherry. Deep empathy, not stacks of metrics. 6 key trends of customer insights.

Customer Insights 150

Customer Insights Analytics Airlines Feedback 150

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. Ain’t that amazing?

Analytics 98

Analytics Metrics Examples Survey 98

Kayako

JULY 27, 2017

And there’s so many metrics you can track ! Some of the best metrics can help you to analyze the health of your team and their relationship with your customers. You can use these metrics to be a hero and champion to your cause for other teams. 5 Metrics that shape your SaaS customer support model. Every week?

Metrics 200

Metrics Company Net Promoter Score NPS 200

ClearAction

OCTOBER 12, 2022

5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? This means current experience management metrics are insufficient! Understand how experience management metrics build upon one another, to see where you should focus. So, what’s the solution?

Metrics 62

Metrics Management Effort Score ROI 62

BirdEye

NOVEMBER 30, 2023

But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. If you’re new to the world of law firm marketing, we’ve got you covered. In this article, we’re sharing a step-by-step guide to successfully marketing your firm.

Marketing 109

Marketing Social Media How To Advertising 109

CSM Practice

FEBRUARY 8, 2023

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025 , the industry offers lucrative opportunities for tech entrepreneurs. Recent stats suggest over 90% of SaaS startups fold within three years due to the intensely competitive nature of the market.

Metrics 52

Metrics Net Promoter Score Advertising Customer Success 52

SurveySparrow

APRIL 1, 2022

How do you host better webinars with every session? By starting with post-webinar survey questions. In this article, we’ll: Go through 30+ post-webinar survey questions to ask after the event (with free template). Understand how post-webinar surveys can benefit your organization. Top 30+ Post-Webinar Feedback Questions.

Survey 52

Survey Examples Infographics Feedback 52

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Here is an easy step-by-step process that will help your organization streamline its customer insight process, basis the learnings of the webinar.

Analytics 208

Analytics How To Analysis Feedback 208

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Here is an easy step-by-step process that will help your organization streamline its customer insight process, basis the learnings of the webinar.

How To 208

How To Analysis Feedback Innovation 208

BirdEye

MARCH 4, 2024

Today’s marketers understand this well. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. A drip campaign, or drip marketing, is a powerful technique for brands to nurture leads, retain customers, and increase repeat sales. Drive more revenue.

Marketing 109

Marketing How To Multi-Channel Tips 109

InMoment XI

NOVEMBER 2, 2022

InMoment recently held a webinar with representatives from Forrester, an independent market research firm, to give you the answers you need about CX ROI. Your brand vision should answer the question “What do I want my brand to be for the market?” Have a Good CX Vision. Build Out a CX Strategy.

ROI 493

ROI Return on Investment Airlines Call Center 493

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. The post Q&A From My Webinar: The Path To Journey Management appeared first on Kerry Bodine.

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

ClientSuccess

APRIL 27, 2017

As we travel the globe and talk with customer success leaders, one of the most frequent asked questions is, “What are the metrics I should be tracking and measuring to help my organization embrace customer success?” We took the results of this collaboration and created a webinar to help disseminate the results.

Metrics 41

Metrics Customer Success eBook Culture 41

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

Metrics 98

Metrics Course Customer Success NPS 98

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. You can still register to watch the replay.) Journeys & Journey Maps. What is the “right” level?

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. The post Q&A From My Webinar: The Path To Journey Management appeared first on Kerry Bodine.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. You should have also determined the metrics you are going to measure to track success and measure the ROI of your CX program.

How To 260

How To ROI Net Promoter Score Measurement 260

ClientSuccess

NOVEMBER 1, 2017

The live webinar happened on Tuesday, November 7th at 2:00 pm EST. You can access the recorded webinar here. Join Dave Blake (CEO of ClientSuccess) and Dan Demas (VP of Customer Success at Pendo) as they share 5 metrics that matter for product and customer success teams. Overlapping metrics between customer success and product.

Metrics 40

Metrics Customer Success eBook Culture 40

AskNicely

JANUARY 10, 2019

Validating that, AskNicely’s 2018 NPS Benchmark Study found forward-looking companies that strategically step away from price wars to concentrate on customer experience metrics are discovering more retention and better growth. Tracking of Customer Experience Metrics Now Required. Five Common Customer Experience Metrics.

NPS 150

NPS Metrics Effort Score Customer Experience 150

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 107

Sales Marketing Sports Customer Journeys 107

Gainsight

NOVEMBER 21, 2022

As a Chief Product Officer with over two decades of experience, I can tell you with certainty that in the current market, all product managers (PMs) should be thinking in terms of efficiency—how can we do more with less? Master These Metrics . Metric #2: GRR. Metric #3: NRR. Or their productivity? Learn More.

Metrics 52

Metrics Management Measurement Sales 52

InMoment XI

JULY 4, 2022

While designing surveys and preparing email marketing campaigns are important, you need to make sure the designs are in line with your customer vision and brand promise, and that your customer experience program can support the changes that you need to deliver. #3: The same train of thought can be used for CX programs and CX strategy.

ROI 493

ROI Return on Investment Social Media Survey 493

QuestionPro Audience

MARCH 13, 2017

Amazingly, eCommerce in many emerging market is still in its infancy. In essence, the need for companies to conduct research, whether to tap into existing and emerging markets is expected to grow significantly. Join us for our upcoming webinar, as we look at other factors that have a direct impact on data quality.

Survey 255

Survey Data How To Ecommerce 255

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. How to Calculate 6 Key Customer Success Metrics. This blog post covers the six metrics every Customer Success professional needs to know.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Uniphore

JANUARY 14, 2022

Program Vice President, Customer Experience at IDC Research, Robert Padron, EVP and Chief Growth Officer at Arise and Vijai Shankar, Vice President, Product and Growth Marketing at Uniphore, to know: What are the AI and automation trends that are redefining customer experience? RSVP for the webinar today! Register Now.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

CSM Magazine

JUNE 20, 2023

Are you ready to take your digital marketing campaigns to the next level? Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy! What is Digital Marketing Return on Investment? Personalization is also crucial.

ROI 52

ROI Customer Service Marketing Social Media 52

Lumoa

JANUARY 17, 2023

We also have a webinar hosted by our very own Cool Garen where he goes over these features in detail! The Comparison page is used to tell you: what data receives the best feedback what data receives the worst feedback This can be done across any time period and metric that you have in Lumoa! New Insights logic on the Impact page!

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208

BirdEye

AUGUST 15, 2022

So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. With a solid online marketing strategy, you’ll be better able to connect with potential customers in your area and generate more leads for your business , no matter its size. What is local online marketing?

Tips 98

Tips Marketing Social Media Competitive Advantage 98

Lumoa

DECEMBER 17, 2022

We also have a webinar hosted by our very own Cool Garen where he goes over these features in detail! The Comparison page is used to tell you: what data receives the best feedback what data receives the worst feedback This can be done across any time period and metric that you have in Lumoa! New Insights logic on the Impact page!

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 57

Marketing Social Media How To Healthcare 57

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Three new market dynamics have contributed to the evolution of our product expectations: Subscription models. General business metrics are important as well, so you can tie your activities back to overall company goals. WATCH THE WEBINAR. READ THE GUIDE.

Metrics 65

Metrics Net Promoter Score Management How To 65

ClientSuccess

NOVEMBER 22, 2021

But did you know sentiment management can also be a customer marketing focus? In part three, we’re looking at initiatives that can help drive all of your customer marketing projects: sentiment. Customer marketing programs can be instrumental in supporting Voice of Customer initiatives, in addition to: Usage Data. Social Media.

Marketing 52

Marketing NPS Voice of Customer Effort Score 52

ChurnZero

MAY 2, 2024

You can watch the webinar in full here, or scroll on to discover four essential insights from this year’s survey. In our webinar, You Mon and Rob discussed the B2B SaaS market’s current state, including the impact of tech advancements and changes in work culture, and what it means for SaaS leaders.

B2B 52

B2B Survey Metrics Customer Retention 52

ChurnZero

JUNE 6, 2024

Recently, Darren hosted a ChurnZero webinar on how to create a program that boosts product usage and adoption, builds customer loyalty, streamlines support requests, and unlocks new revenue streams. Aligning the goals with the metrics of success from start to finish will set any organization up for success. Begin with the end in mind.

How To 52

How To Training Knowledge Base Customers 52

Gainsight

AUGUST 29, 2021

When you think of customer success and marketing, you may be thinking that those two areas of the business—and their related strategies—aren’t very related. So what does customer success for marketing success actually mean in practice? All of these inputs can be used to shape more effective marketing campaigns.

Customer Success 52

Customer Success Marketing Net Promoter Score Case Study 52