SurveyGizmo

FEBRUARY 4, 2021

Loyalty and retention are not the same, but they are definitely related. Loyalty is personal and emotional, while retention is a financial measure, is what Ryan Tamminga, VP of Customer Success at Alchemer, and Vanessa Bagnato, Director of Enterprise Solutions at Alchemer, explained recently in a webinar.

Loyalty 98

Loyalty Net Promoter Score Airlines Loyalty Programs 98

Comm100

SEPTEMBER 5, 2014

The advent of social media has had a huge impact on the customer service industry. Here are nine tips on how to offer the most effective customer service on social media. Here are nine tips on how to offer the most effective customer service on social media. Train Support Teams and Delegate Social Channels.

Social Media 113

Social Media Tips Customer Service Customer Service Representative 113

InMoment XI

OCTOBER 10, 2023

They provide invaluable insights into customer satisfaction, customer loyalty , and overall experience. By accurately measuring these metrics, businesses can transform their customer interactions, fostering loyalty and driving revenue. NPS is a reflection of customer loyalty and satisfaction.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

BirdEye

APRIL 28, 2023

Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online. And they are increasingly using social media to get that information. In fact, 75% of online users take to social media to research a brand or product.

Insurance 98

Insurance Strategy Marketing Social Media 98

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

InMoment XI

OCTOBER 26, 2022

These tribulations can take many forms; defining customer loyalty in emerging consumers, creating seamless retail experiences across channels, tracking a customer base that seems to be in multiple places at once, and keeping up with a digital landscape that changes as frequently as the Cleveland Browns change quarterbacks.

Retail 529

Retail Customer Centricity Government Chief Customer Officer 529

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Increase your social media presence.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

GetFeedback

NOVEMBER 25, 2019

Internet Social Media: 72%. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. Internet Investment Services: 79%. Internet News and Opinion: 75%. Internet Retail: 80%. Internet Search Engines and Information: 79%. Internet Service Providers: 62%. Internet Travel Services: 78%. Get the Guide.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. We talked about 11 social media metrics worth mastering in a recent Adweek webinar. Watch the full webinar for examples of brands using Brand Passion in this way.

Social Media 49

Social Media Analytics Metrics Airlines 49

BirdEye

OCTOBER 3, 2023

Access the webinar here. Table of contents Acknowledging feedback wins customer loyalty Distinguishing between public & private complainers Make the most out of negative feedback: 4 Tips from Jay Baer 1. Online/public complainers: Vent on public forums like review sites or social media.

Customer Experience 104

Customer Experience Social Media Feedback Loyalty 104

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 57

Social Media Tips Sales Advertising 57

CSM Magazine

MARCH 8, 2021

You can do this marketing strategy by posting your offers to various platforms and social media channels. According to the research studies, there are numerous people who utilize loyalty coupons when shopping or purchasing goods and commodities in the market. Loyalty coupons are both beneficial to the sellers and buyers.

Loyalty 52

Loyalty Rewards Programs Advertising Social Media 52

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. With BirdAI , you can create hundreds of social media posts for your pages with a few simple clicks. BirdAI Content, mainly social media content, often demands a constant presence. Adobe Veed.io

Tools 57

Tools Social Media Multi-Channel Video 57

SurveySensum

JANUARY 26, 2024

Scenario : Emily, a fitness enthusiast, stumbles upon an online advertisement for a new fitness app while browsing social media. Key Touchpoints : Social media ad showcasing the app’s features. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Comm100

NOVEMBER 23, 2016

We all know customer loyalty is the driving engine for a flourishing business. But what is customer loyalty, actually? Customer loyalty is having customers who are committed your company and your products , not just a price point that a competitor can easily emulate. A solid customer loyalty program. Store credit?

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs Airlines 100

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Our first one, Social Customer Care, is a topic I’ve presented about for organizations like the Word of Mouth Marketing Association and the Online Marketing Institute. Sign up and leave your competitors in the dust!

Entertainment 247

Entertainment Leadership Social Media B2B 247

Experience Investigators by 360Connext

JANUARY 23, 2015

Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. It’s easy to “set up” a social media presence for customers and then just sort of forget to maintain it. Please join us as we kick off our new webinar series this month.

Customer Care 110

Customer Care Social Media Marketing Conference 110

NobelBiz

OCTOBER 24, 2023

It provides a holistic view of the entire customer journey, starting from the initial awareness phase and continuing through to the loyalty phase. Social media engagement for customer feedback. Loyalty program enrollment for customer retention. Addressing social media comments to resolve issues.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Build patient loyalty: Marketing reinforces your expertise and the value you provide. Table of contents Why do chiropractors need marketing?

Marketing 57

Marketing Social Media How To Healthcare 57

NICE inContact

AUGUST 1, 2019

Focus on current customers: It might not sound very radical, but companies that concentrate on existing customers and work on building their loyalty see real results. Because progressive leaders understand a new CX strategy can transform corporate culture; turn customers into advocates; and boost revenue. Up to 30% of their target goal!

Self Service 150

Self Service Contact Center Omni-Channel Loyalty Programs 150

Comm100

FEBRUARY 10, 2022

Glossier’s customer service department responds to buyer messages and comments on social media. Customer data comes through various channels—email, website, social media, and sales calls. An average buyer has access to multiple brand touchpoints in their journey—social media, email, live chat.

Self Service 130

Self Service Customer Service Strategy Chatbots 130

SurveySensum

APRIL 8, 2024

Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors. Social Media Engagement: Identify which social media platforms your target audience uses most and establish a strong presence there.

Strategy 52

Strategy Social Media Advertising Analytics 52

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Social media platforms , such as Facebook, Twitter, and Instagram, have become integral parts of people’s lives.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

GetFeedback

SEPTEMBER 24, 2019

Although many CX professionals understand the importance of VoC and its impact on experience and customer loyalty, many are unable to quantify the business value of their initiatives (75% to be exact, according to CustomerThink research ). . The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Get the Guide.

How To 150

How To ROI Policies Analysis 150

NICE inContact

AUGUST 1, 2019

Focus on current customers: It might not sound very radical, but companies that concentrate on existing customers and work on building their loyalty see real results. Because progressive leaders understand a new CX strategy can transform corporate culture; turn customers into advocates; and boost revenue. Up to 30% of their target goal!

Self Service 120

Self Service Contact Center Omni-Channel Loyalty Programs 120

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. When left unaddressed, you risk losing trust, brand loyalty, and eventually open doors for competitors to lead your customers to their storefronts. .

ROI 256

ROI Financial CEM Metrics 256

Experience Investigators by 360Connext

OCTOBER 2, 2014

Thanks to social media, that can be a lot more people. We feel valued and provide loyalty in return. There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day. Humans are smart. Value to organizations. Won’t you join us? Online events.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

SurveySparrow

MAY 29, 2024

This can also come in various forms, from online surveys and polls to social media comments, guest book suggestions and even face-to-face conversations. From seasoned pros to newbies organizing their first webinar, everyone can benefit from event feedback. Who can use event feedback? Recommendations for future events.

Feedback 52

Feedback How To Social Media Survey 52

Education Services Group

MAY 25, 2022

We asked him to join us for this month’s webinar to discuss exactly how to do that. . You will automatically build loyalty and the people that you bring into that room, they can become your seed group. . Watch the recording of this webinar to catch up on the full conversation! Q&A Recap. appeared first on ESG.

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

BirdEye

DECEMBER 8, 2023

Leverage social media platforms 4. Leverage social media platforms Social media management builds brand awareness and customer loyalty. It’s a direct and efficient way to communicate with your customer base, fostering loyalty and encouraging repeat business. Invest in Google ads 5.

Tips 57

Tips Strategy Marketing Social Media 57

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. He’s the CAO (Chief Amazement Officer) of Shepard Presentations and leading international authority on customer service, CX, and loyalty in business. Follow on LinkedIn. Brad Cleveland, Author, Speaker & Consultant.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. When left unaddressed, you risk losing trust, brand loyalty, and eventually open doors for competitors to lead your customers to their storefronts. .

ROI 225

ROI Financial CEM Metrics 225

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. This large network, along with many other social media and online platforms, allows for a variety of creative networking opportunities. .’

Tips 94

Tips Social Media How To Connections 94

CSM Magazine

FEBRUARY 22, 2022

For instance, you may want to post about it on social media, send out an email, or print and distribute flyers. Over time, the client will forget about your business and won’t buy again, which means you will lose opportunities for sales and loyalty. Host webinars. Plan events on social media.

Social Media 52

Social Media Course Loyalty Communication 52

Second to None

JUNE 21, 2018

This helps ensure they share the content with others while gaining their loyalty to the brand. This will help retain and grow the brand’s customer base through loyalty. This includes blogs, webinars, photos, videos, infographics and presentations. When the focus is placed on social media, each customer is engaged.

Loyalty 61

Loyalty Consumers Marketing How To 61