PK
OCTOBER 29, 2020
Achieving consumer loyalty on-demand was difficult even before the pandemic hit, but now many brands need to get creative about how they retain customers. The post Webinar recap: Loyalty on-demand appeared first on PK. Despite the high levels of uncertainty […].
Peter Lavers
JULY 7, 2021
Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion covering: How has the emerging discipline of “data science” helped companies’ loyalty programmes be more insight-led?
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Kerry Bodine
JANUARY 9, 2020
These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. This webinar will cover: How to be where your customers are. How to improve agent performance . How to improve agent performance .
Kerry Bodine
JANUARY 9, 2020
These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. This webinar will cover: How to be where your customers are. How to improve agent performance . How to improve agent performance .
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Don't miss this exclusive event!
Kerry Bodine
JANUARY 9, 2020
These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. This webinar will cover: How to be where your customers are. How to improve agent performance . How to improve agent performance .
InMoment XI
APRIL 23, 2024
Understanding the Importance of Smartest Actions Companies that prioritise CX not only foster customer loyalty but also drive sustainable growth and differentiation. By integrating AI seamlessly into the customer journey, businesses can drive measurable improvements in key CX metrics such as customer satisfaction, loyalty, and retention.
Speaker: Lauren Barash, Vice President, Brand Marketing
Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach!
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. In this webinar, you will learn: How digital ordering platforms can enhance customer brand experience. Don't miss out on this exclusive webinar with Hope!
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty. The steps necessary to define CX strategy.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
In this webinar, you’ll hear from three financial institution leaders about how they’ve pivoted to provide an omnichannel experience to their customers and members, and their lessons learned. Improving engagement leads to higher loyalty and higher share of wallet. This is an exclusive webinar you won't want to miss!
Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training
In this webinar, panelists Hillary Holmes, Troy Hooper, and Jason Berkowitz will discuss how you can continue to grow your restaurant business despite setbacks like inflation. Hard work can’t cut the fees from third-party delivery apps or get orders in and out of the kitchen faster, but technology can!
Speaker: Dennis Snow, President, Snow & Associates
This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization. In this webinar, you will learn to: Build a customer-centric culture. Build “walk-through-fire” customer AND employee loyalty. Break down organizational silos, creating a “one organization” mentality.
Speaker: Laura Sikorski, Contact Center Consultant
Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to be sure your organization is reacting to the new digital-savvy customer.
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