InMoment XI

MARCH 29, 2022

The month of March is Women’s History Month, an opportunity for all of us to celebrate the contributions and lives of incredible women everywhere—past and present. And we know that part of ensuring that we live out that value is making sure that inclusivity and diversity are front and center in our people strategy.

Culture 493

Culture Leadership Groups Resources 493

Comm100

OCTOBER 24, 2023

Whether it’s via live chat , SMS , AI chatbot , or ticketing , players expect a consistent, high-quality interaction across every channel. Platforms like Comm100 understand this delicate balance, offering both automated and live chat options. They need comprehensive, industry-specific solutions.

Omni-Channel 231

Omni-Channel Multi-Channel Chatbots Touchpoint 231

Comm100

OCTOBER 17, 2023

Key Features : Live chat with integrated AI bots, voice bots, automated ticketing system, AI-powered agent assistant, smart chat and ticket routing, Why It’s Popular: Ability to balance human-bot engagement across every channel by blending the personability of human agents with the efficiency of bots & automation.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Comm100

APRIL 22, 2024

Acknowledging and understanding these challenges is critical as it lays the foundation for developing tailored solutions that significantly enhance agent productivity. Live chat systems provide a seamless communication channel for real-time customer interactions.

How To 130

How To Chatbots Omni-Channel Social Media 130

Comm100

SEPTEMBER 26, 2023

Intelligent live chat communication Live chat is more than just a convenient and fast communication channel for customers; it’s a goldmine for personalization. If you are looking for one personalized customer service example to supercharge your team, live chat is the best first step.

Examples 173

Examples Chatbots Omni-Channel Customers 173

My Customer

JULY 19, 2022

BVirtual agents. Some of you may remember the days when companies wanting to implement customer support on their website believed. 19th Jul 2022. By Mandy Reed Global Head of Marketing.

Chatbots 40

Chatbots Marketing Company Customers 40

Comm100

SEPTEMBER 25, 2021

With the revelation that up to 75 percent of consumers expect to see a live chat offered over any other communication channel, companies and businesses are now prioritizing investment in white label chat software to better service their customers and improve their response times. What is a white label chat service?

How To 221

How To Software Video Customer Satisfaction 221

Comm100

OCTOBER 31, 2023

Today’s players expect instantaneous solutions, especially when they’re in the middle of a high-stakes game. That’s where live chat comes into play. While live chat ensures real-time solutions, chatbots guarantee even faster support that is 24/7. The solution? Sounds dreamy, right?

Chatbots 156

Chatbots Loyalty Engagement Strategy 156

BlueOcean

OCTOBER 4, 2023

But what mix of live agents versus AI is best for your business? And how do offshore solutions, interpreters, and texting play a role? The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. Why is higher education adopting live chat?

Effort Score 215

Effort Score Wait Times Video Communication 215

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Excellent user experience . CRM integration

Government 191

Government CRM eBook Software 191

Comm100

MAY 20, 2022

To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat. This guide will provide a comprehensive overview of live chat, explaining the who, what, when, where, and why of live chat software.

Software 180

Software Wait Times Multi-Channel Consumers 180

Comm100

SEPTEMBER 28, 2021

Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . The existing channels that LMCU had in place included phone, email, and online banking, and they wanted a modern solution to let customers connect more flexibly. I would say that it’s a really stable and secure system.

Customer Service 215

Customer Service Chatbots Banking Engagement 215

iPerceptions

AUGUST 11, 2016

E-commerce companies have been using live chat solutions for some time. In this post, I will look at how to use visitor intent to get more from your live chat solution.

Retail 48

Retail Customer Engagement Tools Engagement 48

Comm100

SEPTEMBER 25, 2021

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies with live chat are able to offer a seamless customer experience on their website. In fact, 79% of consumers prefer live chat to other options. What is white label live chat?

Software 188

Software e-support Healthcare Sales 188

CSM Magazine

FEBRUARY 5, 2018

You may have a contact center solution that either includes some version of live chat or offers an add-on live chat option. Unfortunately, not all live chat is created equal. Many of these omni-channel solutions try to address all possible channels of communication and don’t specialize in any one.

Omni-Channel 40

Omni-Channel Multi-Channel Self Service Contact Center 40

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Video 246

Video Social Media Software Knowledge Base 246

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

AUGUST 1, 2023

Intelligent live chat solutions Live chat can empower personalization in customer service by providing agents with a wealth of information about every visitor they speak to. Agents can see where they are located, their purchase history, previous chats, and much more all within the agent dashboard.

Customer Service 159

Customer Service How To Omni-Channel Video 159

Comm100

SEPTEMBER 23, 2021

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it? Statistics show that approximately 75% of people prefer live chat to other communication channels –making it one of the best communication platforms available. What is live chat?

Customer Satisfaction 148

Customer Satisfaction Omni-Channel Sales Communication 148

Comm100

DECEMBER 7, 2022

Grown-up surrounded by technology, this generation wants fast, convenient, 24/7 digital support that only an omnichannel approach that includes live chat, chatbots, SMS and social media can truly provide. On the other hand, the cost of live chat is typically less than 1/3 the cost of phone support, and it can boost productivity too!

Engagement 173

Engagement Chatbots Social Media Video 173

AWS Machine Learning

MARCH 29, 2024

In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time. For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank).

Contact Center 95

Contact Center Chatbots Self Service Touchpoint 95

Magellan Solutions

APRIL 3, 2024

A live chat feature on your website could earn you nearly 50% more cash every hour someone chats with your team. Fortunately, BPO chat support is here to help! With BPO chat support, your customers can receive instant assistance through a user-friendly chat interface 24/7 at an affordable cost.

Self Service 96

Self Service Knowledge Base Exceptional Customer Service Training 96

Comm100

MARCH 9, 2022

Speed up support with live chat. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support. In contrast, live chat’s support of chat concurrency means that agents can handle multiple queries simultaneously.

Strategy 177

Strategy Omni-Channel e-support Financial 177

Comm100

SEPTEMBER 29, 2021

5 Customer Service Wins , looking at success stories from companies that transformed their customer service using live chat and ai chatbots to improve customer experience and grow capacity. For example, when introducing live chat to your customers, you’ll need to decide what kind of hosting solution to use.

Customer Service 194

Customer Service Culture Effort Score Chatbots 194

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. To satisfy these consumers, organizations are turning in droves to live chat.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

Comm100

NOVEMBER 23, 2022

Omnichannel customer engagement software offers a solution. As chatbots have been known to resolve as much as 91% of chats received without human agent intervention , introducing a chatbot to a live chat environment can see team capacity significantly increased without expanding team size.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

Comm100

NOVEMBER 8, 2023

Enter the era of AI-assisted communications, live chat, omnichannel support, voice bots, and much more. The Rise of AI-Assisted Communication Modern gaming companies are viewing support not just as a solution center, but as a cornerstone of the player experience.

Multi-Channel 130

Multi-Channel Omni-Channel How To Chatbots 130

Comm100

FEBRUARY 9, 2021

Live chat is everywhere. It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. From sales and lead generation, to engagement and loyalty, live chat is an incredibly flexible tool. Derek Gaucher, Coordinator of IT Solutions at Dawson College.

Examples 143

Examples Industry e-support Abandon Rate 143

Comm100

JANUARY 10, 2021

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. Number of chats. Let’s dig in.

Knowledge Base 130

Knowledge Base Software Survey Tools 130

Comm100

SEPTEMBER 23, 2021

Messaging apps, SMS, mobile apps, voice assistants, and web chat should all be part of your omnichannel customer interaction platforms. It’s also crucial for you to train new agents and create Service Level Agreements (SLAs) for the synchronous use of the live chat platform and phone calls.

Omni-Channel 198

Omni-Channel Customer Service Chatbots Customers 198

Comm100

SEPTEMBER 14, 2022

To break down this barrier to engagement, schools must introduce instant digital communication, and the only channel that can provide this is live chat. Live chat is the preferred channel for 85% of Gen Z , allowing them to communicate instantly and digitally through a familiar text interface.

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

Comm100

NOVEMBER 10, 2020

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and with real-time live chat, a company of any size can deliver. In today’s digital-first world, live chat has become the most popular digital communication channel.

eBook 130

eBook Automotive Software Healthcare 130

Comm100

FEBRUARY 17, 2022

Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel. The solution: Live chat. The speed at which students can ask a question and get a fast answer is key to the popularity of live chat in higher ed.

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

FEBRUARY 17, 2022

Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel. The solution: Live chat. The speed at which students can ask a question and get a fast answer is key to the popularity of live chat in higher ed.

Meeting 130

Meeting Social Media Chatbots How To 130

TechSee

AUGUST 10, 2023

As a visual platform, TechSee converts phone calls into live augmented reality sessions and enhances service automation by bringing computer vision AI to chat and automated workflows. As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy.

Connections 206

Connections Contact Center Average Handle Time First Call Resolution 206